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Receptionist
DOUGLAS ELLIMAN OF LI LLC
Long Beach, NY
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Accounting & Reporting Manager
Sound Income Group LLC
Fort Lauderdale, FL
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Traffic Management Center Shift Supervisor (Overnight Shift)
AECOM
Milwaukee, WI
- $25 to $30 USD / hour
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
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AECOM
Hunt Valley, MD
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Stakeholder & Community Engagement Manager
AECOM
Austin, TX
- $90,000 to $150,000 USD / year
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Reporting Manager
AECOM
Los Angeles, CA
- $150,000 to $200,000 USD / year
The responsibilities of the Program Controls Manager include the following:
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Operations Analyst 3
University of California, Davis
CA
…Analyst IV, this role collaborates with the Operations Finance Manager and the Department CAO to provide comprehensive financial oversight, supporting the department's growth and…
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Contracts Manager
Insight Global
Remote, United States
- From $74 USD / hour
The Contracts Manager position is responsible for analytical support to manage our various vendors’ solicitation and contracting from RFP to Contract close-out. This position also manages…
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Registered Nurse (Med Surg)
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Knowledge Manager/Business Analyst
Hanwha Defense USA Inc
Philadelphia, PA
Hanwha Defense USA is seeking a Business Analyst / Knowledge Manager to support a U.S. Navy shipbuilding effort for a new class of amphibious vessels built at Hanwha Philly Shipyard. As…
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Covert Financial Operations Manager
Knowledge Management, Inc.
Manassas, VA
- $100,000 to $110,000 USD / year
…Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment, and Data Analytics/Operations Research. Since 1998, our…
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RN Case Manager - Weekends
Affinity Hospice Holdings, LLC
Thomasville, GA
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Manager, Global Strategic Partnerships
Ataccama
Remote, United States
We are looking for a Manager of Global Strategic Partnerships to own Ataccama's most important alliances worldwide. You will lead a select portfolio of global solution partners (GSIs and…
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Intake Assistant - Casualty Recovery Program (Hybrid)
University of Massachusetts Medical School
Westborough, MA
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Mechanical Project Manager
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Fort Worth, TX
Support business development and client relationship management.
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Construction Manager 3
Actalent
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Project Engineer
Actalent
Broomfield, CO
- $70,000 to $80,000 USD / year
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Civil Project Manager
Actalent
Dallas, TX
- $40 to $43.25 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
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Cook (On Call)
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Berkeley, CA
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Under supervision of the Program Manager, the Cook provides key support to our meals program at our Berkeley locations, primarily focusing on preparing and distributing meals and completing…
Added 1 min ago
Sales & Operations Advisor
DriveTime Car Sales, LLC
178 Greystone Blvd Columbia, SC
Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.
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Sales & Operations Advisor
DriveTime Car Sales, LLC
6431 N Tryon St Charlotte, NC
Collaborate with and support team members, contributing to a positive, safe, and highly effective team environment.
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Physical Therapist
SYNERGY ORTHOPEDIC SPECIALISTS INC
Encinitas, CA
- $80,000 to $110,000 USD / year
Site Manager and Director of Physical Therapy
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Behavioral Health Mobile Crisis Team Lead
RHA Health Services, LLC
Burlington, NC
Staff/address safety risks with the program manager and team (SI & violence)
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Cashier
Sprouts Farmers Market
Tampa, FL
In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

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Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

Original job description

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

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