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Added 1 min ago
Wireless Sales Manager - W2637/ W2104
OSL Retail Services Inc
MONROE, NY · NEWBURGH, NY
Ready to take your sales career to the next level? As a Wireless Sales Manager you’ll play a vital role in advancing sales objectives, developing a skilled team of Mobile Experts, and…
Added 2 mins ago
Media Relations Manager
North Carolina State University
Raleigh, NC
As the Media Relations Manager, you will serve as NC State’s day-to-day lead for earned media, securing coverage that highlights the university’s research, academic excellence and impact…
Added 3 mins ago
Engineer I
Rosendin Electric, Inc
United States
…customers under the direct supervision of the Engineering Team Lead or Manager to ensure that the project complies with all engineering…
Added 3 mins ago
Procurement Manager
PagerDuty
Atlanta, GA
PagerDuty is seeking an exceptional, forward-thinking Procurement Manager to join our team! In this role, you will act as a core strategic business partner to our Product Management…
Added 3 mins ago
Procurement Manager
PagerDuty
Atlanta, GA
PagerDuty is seeking an exceptional, forward-thinking Procurement Manager to join our team! In this role, you will act as a core strategic business partner to our Product Management…
Added 4 mins ago
Program Finance Manager
The Aerospace Corporation
Chantilly, VA
The Aerospace Corporation is seeking a Program Finance Manger to join its organization. This role provides leadership in all areas of organizational and program analytics, financial…
Added 5 mins ago
Director of Brand Marketing
CRH
Atlanta, GA
Lead the development of integrated brand campaigns and provide strategic direction for briefs, messaging, creative and audience strategy.
Added 6 mins ago
District Manager
Story Cannabis
Remote, United States
The Retail District Manager will be responsible for the strategic management and performance of multiple dispensaries within a designated region. This person will be tasked with optimizing…
Added 6 mins ago
Program Manager
General Dynamics Mission Systems, Inc
Bloomington, MN
This Program Manager will be responsible for creating and executing the Common Parts Program in support of the Navy Strategic Systems Program (SSP) Trident II D5 Life Extension 2 program.…
Added 8 mins ago
Agile Product Manager - Payment Integrity/Claims
The Elevance Health Companies, Inc.
United States
The Agile Product Manager is responsible for representing the needs and desires of the stakeholder community to the team of Agile teams and will be the experts on the market and the…
Added 9 mins ago
Data Communications Structured Cabling Manager
Bart's Electric Company, Inc.
Liberty, MO
…driving industry change through investments in technology, strategic project consulting, and process engineering. Our focus on productivity, value, and safety sets us apart. We continually…
Added 12 mins ago
Police Assistant Administrative Director
City of Charlotte
United States
The ideal candidate has a strong command of financial management, budgeting, and strategic planning, can lead and motivate staff, and builds and maintains productive relationships with…
Added 14 mins ago
New England Area Power Market Sector Lead
HDR
Boston, MA · Bedford, NH · Portland, ME
Serve as client manager, project principal, or project manager for selected strategic clients and assignments.
Added 16 mins ago
Assistant Club Manager
BJ's Wholesale Club, Inc.
Columbia, MD
Provide Strategic Department Leadership: Partner with the Club Manager and other leaders to oversee daily operations across assigned departments (Mercha
Added 16 mins ago
Senior Program Manager
Leonardo DRS, Inc.
Dallas, TX
We are seeking a proactive, strategic Senior Program Manager to lead the execution of complex programs while overseeing a portfolio of programs aligned to customer, contractual, and…
Added 16 mins ago
Senior Program Manager
Leonardo DRS, Inc.
Dallas, TX
We are seeking a proactive, strategic Senior Program Manager to lead the execution of complex programs while overseeing a commercial uncooled product portfolio of programs aligned to…
Added 17 mins ago
Manager - Physical Security & Executive Protection
Oshkosh Defense LLC
Oshkosh, WI
The Manager - Physical Security & Executive Protection is responsible for the safety, well-being, and personal protection of the Oshkosh Corporation Transport executive leadership team and…
Added 21 mins ago
Senior Manager, Product – Ductless Residential HVAC
Haier US Appliance Solutions, Inc.
Louisville, KY · Columbia, SC · Indianapolis, IN · Montgomery, AL · Columbus, OH · Austin, TX · Atlanta, GA · Nashville, TN
As GE Appliances’ Senior Manager, Product – Ductless Residential HVAC, you will lead assigned ductless product line responsibilities within the Residential HVAC portfolio. This role is…
Added 23 mins ago
Executive Events & Communications Manager
Government Employees Health Association, Inc.
Lee's Summit, MO
The Executive Events & Communications Manager serves as a key partner to the senior leadership team, coordinating executive engagements, CEO visibility initiatives, internal events,…
Added 24 mins ago
Principal Business Development Manager
Twenty-Six Defense
Fort Worth, TX
Job Summary: The Principal Business Development Manager for the MATR‑X tactical radar system leads complex initiatives to expand market presence, build strategic partnerships, and drive…
Added 25 mins ago
S
Maintenance Manager
Saint-Gobain
FREMONT, CA
- $102,000 to $158,000 USD / year
The Maintenance Manager provides leadership and strategic direction for all plant maintenance, reliability, and engineering activities to ensure safe, efficient, and cost-effective…
Added 25 mins ago
Program Manager III, Supply Chain Operations, Devices and Services
Google
Mountain View, CA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 25 mins ago
Program Manager III, Network Planning, Cloud Infrastructure
Google
Sunnyvale, CA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 25 mins ago
Chevrolet Zone Manager Parts and Service - Sacramento/Seattle
General Motors
Sacramento, CA
Lead, coach, and develop a team of Sales and Service Professionals to execute strategic initiatives, achieve performance goals, and exemplify GM’s core values and Cadillac’s premium brand…
Added 25 mins ago
Supplier Development Lead (Remote)
RTX Corporation
sacramento, CA
The Supplier Development Lead ( SDL ) is a critical forward deployed role within the Global Supplier Development organization, responsible for driving supplier recovery, capability…

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

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Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

Original job description

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

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