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Added 1 min ago
School Based Therapist- Franklin County
Where New Paths Begin
Columbus, OH
The Therapist works under the supervision of the Clinical Supervisor/Manager and is responsible for providing diagnostic assessments, treatment planning, therapy, counseling, and support…
Added 1 min ago
Manager, Maintenance Engineering
University of Arkansas, Fayetteville
Fayetteville, AR
The Manager, Maintenance Engineering works within the Operations Support division to provide contractual tools, technical expertise, and program management in a wide array of areas…
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Care Coordinator
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…Additionally, you may be eligible for a discretionary annual incentive program based on both individual and organizational…
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District Manager - Wireless
at Acosta
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Premium Retail Services' wireless program spans more than 1,300 retail locations across North America and is powered by a dedicated team of over 3,200 Wireless Sales Pros.
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Residential Driver- Up to $5k Sign On Bonus
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Heath, OH
Immediately reports all unsafe situations or service-related issues to Route Manager or Dispatch.
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Compliance Program Specialist
PNC
Pittsburgh, PA · Birmingham, AL · East Brunswick, NJ · Cleveland, OH
…opportunity to contribute to the company’s success. As a Compliance Program Specialist within PNC's Enterprise Compliance organization, you will be based in Pittsburgh, PA, Cleveland, OH,…
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Investment Advisor I
PNC
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…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
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Senior Trial Consultant
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Reporting to the Trial Consulting Manager, the Senior Trial Consultant is a billable professional who partners with clients and internal teams to conceptualize, develop, and deliver…
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Community Association Manager (Chicago, IL)
RealManage
Chicago, IL
- $80,000 to $85,000 USD / year
The General Manager (GM) serves as the Chief Operating Officer of the Home Owners Association. This position has ultimate responsibility for the day to day operations, including all…
Added 2 mins ago
R
Community Association Manager / Portfolio (ECO11226)
RealManage
Englewood, CO
- $65,000 to $75,000 USD / year
The Community Association Manager (CAM) is the key ambassador and face of RealManage, responsible for leading the day-to-day operations of a portfolio of community associations. In this…
Added 2 mins ago
BC
Student Advising Mentor (SAM)
Berklee College of Music, Incorporated
United States
- $17.51 USD / hour
Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without…
Added 2 mins ago
BC
Housing Community Assistant
Berklee College of Music, Incorporated
United States
- $16.97 USD / hour
Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without…
Added 3 mins ago
Assistant Manager - Five Mile Creek
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Dallas, TX
We are currently seeking an Assistant Manager to join our team at Five Mile Creek, a 236 unit apartment community in Dallas, TX.
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Case Manager
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Start Corporation's Youthbuild team is looking for a motivated and dedicated Youthbuild Case Manager to support young adults in achieving their educational, employment and personal…
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Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Health Wellness Home, Store Operations, and Perishables; Pharmacy Department Manager; Staff Pharmacists
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HR Recruiter - Mgr
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Machinist - Night Shift (Evergreen)
Vermeer Corporation
Des Moines, IA
Make basic program edits at the control and update tool and work offsets (G54–G59) as directed.
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Sr Associate, Client Service Onboarding Manager
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Des Moines, IA
- $55,800 to $126,000 USD / year
The Sr Associate, Client Service Onboarding Manager will lead an assigned group of clients at a plan level, through the retirement plan onboarding process by coordinating all aspects of the…
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Associate Strategic Program Manager
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The Associate Strategic Program Manager leads one of the Strategy team’s three portfolios, a group of related departments and the mission-critical annual priorities that connect their work…
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Continuous Improvement Manager - Des Moines, IA
Hubbell Power Systems
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The Continuous Improvement Manager is responsible for utilizing the principles, improvement formats and tools of the Hubbell Manufacturing System (HMS) to lead and facilitate efforts to…
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Manager, CRM & Digital Marketing
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The Manager, CRM & Digital Marketing is responsible for implementing customer lifecycle marketing and digital engagement initiatives across Shiseido, NARS Cosmetics and Clé de Peau Beauté.…
Added 4 mins ago
Account Executive, Enterprise
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Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the…
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Operations Manager positions: oversee team and drive meaningful impact

Closed listing

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

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