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AU
Security Account Manager Retail
Allied Universal
Chapel Hill, NC
- $60,000 USD / year
…clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide…
Added just now
AU
Security Officer Part Time Licensed Mobile Patrol Driver
Allied Universal
Wellington, FL
- $20 USD / hour
- Part-time
…and staff. This driving position offers the opportunity to support a caring environment while working with an agile, reliable, and innovative team that puts people first and acts with…
Added just now
GI
Mission Services - Digital Skills Instructor
Goodwill Industries of Gr. Cleveland & East Central Ohio
Canton, OH
- From $19.5 USD / hour
…workshops for Goodwill employees and community members. You'll also support participants so they can keep learning and moving forward. This position will require travel within the 10-county…
Added just now
UG
Leave and Disability Claims Roles
Unum Group
Chattanooga, TN · Portland, ME · Columbia, SC
- $22.12 to $24.04 USD / hour
…customers. Each of these roles comes with a comprehensive training program, ensuring you gain all the knowledge and expertise…
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HG
H&M Seasonal Sales Advisor - The Mall in Columbia
H&M Group
Columbia, MD
- $16.5 USD / hour
Support with commercial or operational actions to reach sales targets with store management team
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AU
Security Officer
Allied Universal
Jacksonville, FL
- $17.25 USD / hour
As a Security Officer Patrol Access Management in Jacksonville, FL, you will serve and safeguard clients in a range of industries such as Logistics & Distribution, and more. As an Unarmed…
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Groomer
Petco Animal Supplies Stores, Inc.
Chester, VA
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added just now
Groomer
Petco Animal Supplies Stores, Inc.
Amelia, OH
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added just now
Groomer
Petco Animal Supplies Stores, Inc.
Apple Valley, MN
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
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Operations Specialist
Tallgrass
Hastings, NE · Holdrege, NE
…facilities. Implementation of the Company Damage Prevention Program including performing and coordinating work group activities including Patrolling, locating, construction and inspection,…
Added just now
AU
Security Officer Visitor Access
Allied Universal
Burnsville, NC
- $17 USD / hour
…provide exceptional customer service, communicate clearly, and support a welcoming environment. Join Allied Universal, where our agile, reliable, and innovative team puts people first and…
Added just now
AU
Security Officer Full Time Shopping Mall
Allied Universal
Nottingham, MD
- $18.7 USD / hour
- Full-time
…tenants. You will communicate clearly, respond to concerns, and support a welcoming environment. Join Allied Universal’s agile, reliable team, where caring, teamwork, innovation, and…
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Registered Nurse
AtlantiCare
Galloway, NJ
Added just now
AB
Teller
Associated Bank, NA
United States
- $17 to $22.96 USD / hour
…transactions while adhering to all required policies and procedures. Support the sales process in the branch by identifying customer needs, promoting current offers and referring customers…
Added 1 min ago
Practicum Counselor
Harris House Foundation Inc
Saint Charles, MO
The Practicum Counselor participates in supervised activities that support their academic learning and professional development. The position is unpaid and does not offer wages, benefits,…
Added 1 min ago
Development Manager, Amazon Cloud Management Frameworks
Amazon.com Services LLC
Seattle, WA
The MAGIC team (Multi Account Governance in the Cloud) is a part of Amazon Security's Amazon Cloud Management Foundations (ACMF) group in the Secure Tools Foundation (STF) division. We own…
Added 1 min ago
LF
Travel & Expense Analyst
LPL Financial Corp
United States
- $23.47 to $39.12 USD / hour
…day-to-day operation of the company's corporate travel and expense program. Working closely with the Travel & Expense Manager, this role is responsible for monitoring travel and expense…
Added 1 min ago
Associate Investment Accounting Operations
Guggenheim Partners Investment Management Holdings, LLC
Chicago, IL
…and Statutory balance sheet values used in internal portfolio management decision-making process; ensuring accuracy of assets under management and performance values for internal reporting;…
Added 1 min ago
AU
Security Officer Part Time Care Environment
Allied Universal
Baltimore, MD
- $18.5 USD / hour
- Part-time
Monitor access points and support visitor management procedures, helping to maintain orderly access throughout the location.
Added 1 min ago
Medical Receptionist - Primary Care (Per diem)
ConvenientMD
Exeter, NH
…patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are…
Added 1 min ago
AU
Security Officer - Full Time 1st Shift Guard
Allied Universal
Hebron, KY
- $15.75 USD / hour
- Full-time
…patrols, maintain a visible presence to help deter incidents, and support access control and site procedures. You will deliver outstanding customer service, communicate clearly with…
Added 1 min ago
NA
Physician Assistant or Nurse Practitioner - Newton County Family Practice - Full Time
NORTH ARKANSAS REGIONAL MEDICAL CENTER
Harrison, AR
- Full-time
…clinical decision-making, preventive health, and chronic disease management with the opportunity to collaborate closely with physicians and healthcare professionals. If you are looking for…
Added 1 min ago
AU
Security Officer - Full Time Reception Desk
Allied Universal
Springfield, OH
- $19 USD / hour
- Full-time
…welcoming first impression while supporting access control, visitor management, and security-related communications. You will remain attentive to activity at the entrance, help address…
Added 1 min ago
Senior Analyst
Na Ali'i Consulting & Sales, LLC.
Arlington, VA
10 years of program management experience responsible for support planning, developing, and executing major programs within the DoW, preferably within OSW.
Added 1 min ago
Program Analyst
Na Ali'i Consulting & Sales, LLC.
Arlington, VA
Nakupuna Companies is looking for a Program Analyst to support the Assistant Secretary of the Navy for Research, Development, and Acquisition (ASN RD&A) at the Pentagon. This position is…

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

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Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

Original job description

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

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