Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
NA
Senior Project Manager
North America
Atlanta, GA
- $131,456 USD / year
…thrive on shaping the future. With a legacy built on impact and transformation, we empower organizations at critical inflection points - delivering cutting-edge technology solutions and…
Added 20 mins ago
Lead Project Manager - Transformation
CenterPoint Energy
Houston, TX
The Lead Project Manager plays a critical leadership role within the Transformation Office by leading enterprise-wide strategic initiatives that drive business performance, operational…
Added 20 mins ago
TS
Sales Development Representative 2 - Jacksonville, FL
TEK Systems
Jacksonville, FL
- $21 USD / hour
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks…
Added 27 mins ago
Sr. Manager, Finance Transformation (HYBRID)
McCormick & Company
HUNT VALLEY, MD
We are looking to hire an Sr. Manager, Finance Transformation immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland.
Added 36 mins ago
A
Senior Manager, Client Accounting & Advisory – Nonprofit and Education
Aprio
Rockville, MD · Washington, DC
- $139,900 to $239,300 USD / year
Aprio is seeking a Senior Manager to join our Client Advisory and Accounting Services (CAAS) practice, specializing in Nonprofit and Education. In this role, you will lead and facilitate…
Added 45 mins ago
IT SPECIALIST (INFOSEC/APPSW)
Air Force Elements, U.S. Transportation Command
Scott AFB, IL
Added 45 mins ago
T
M&A Project Manager
TEKsystems
Waukegan, IL
- $65 to $70 USD / hour
TEKsystems is looking for a seasoned Security Program Manager with a strong combination of cyber security, M&A, risk management, and program leadership experience. This person will play an…
Added 45 mins ago
Manager - Accounting (Hybrid)
United Airlines
Chicago, IL
The Manager – Accounting is responsible for supervising and managing accounting operations which combines technical accounting expertise with a continuous improvement mindset. This role…
Added 1 hour ago
RU
AI Enablement Co-op Spring 2027
Randstad USA
Burlington, MA
- $25 to $32 USD / hour
…QUALIFY, THE CANDIDATE HAS TO BE ACTIVELY ENROLLED IN AN ACADEMIC PROGRAM*** At MilliporeSigma, they are at the forefront of life sciences, working tirelessly to tackle the industry's…
Added 1 hour ago
BV
SAP SD Consultant
Bright Vision Technologies
Remote, United States
- $130,000 to $190,000 USD / year
You will be joining a global SAP transformation program responsible for modernizing
Added 1 hour ago
BV
SAP MM Consultant
Bright Vision Technologies
Remote, United States
- $130,000 to $190,000 USD / year
…configuration, cross-functional integration, and SAP S/4HANA transformation projects while maintaining a strong understanding of end-to-end Procure-to-Pay business…
Added 1 hour ago
T
Customer Experience Manager
TEKsystems
Bethpage, NY
- $50 to $65 USD / hour
…operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and…
Added 1 hour ago
Slalom Flex (Project Based) Salesforce Technical Program Manager
Slalom, Inc.
ALBANY, NY
…dependencies, and delivery. Own, prioritize, and manage the product/program backlog based on business needs, technical dependencies, and delivery goals. Partner across business, product,…
Added 1 hour ago
NL
Project Coordinator (Supply Chain Management Transformation)
NYU Langone Medical Center
New York, NY
- $70,481.6 to $71,400 USD / year
In this role, the successful candidate as the Project Coordinator will be a key member of the Supply Chain Management Transformation team. Reporting to a Senior Project Manager, the Project…
Added 2 hours ago
Senior Privacy Review Specialist (AI/LLM Governance)
Exadel
United States
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
Added 3 hours ago
T
Tools And Automation Engineer
TEKsystems
Broomfield, CO
- $138,700 to $190,700 USD / year
Experience with CMMI, DO-178, or similar software process frameworks.
Added 3 hours ago
Configuration Management Analyst (Job 1510)
DLH
North Charleston, SC
…development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by…
Added 4 hours ago
Senior Manager, Fulfillment and Logistics Operations, Ford Energy
Ford Motor Company
Dearborn, MI
The Senior Manager, Fulfillment & Logistics Operations is a senior leadership role accountable for the end-to-end fulfillment, logistics, and parts supply performance of the Project…
Added 4 hours ago
Manager, Talent Acquisition
BJ's Restaurants
Huntington Beach, CA
Contribute to TA transformation initiatives across technology, process, attraction and efficiency improvements
Added 5 hours ago
Manager Cyber Systems Engineering 2
CORP-Corporate Office
United States
The Northrop Grumman Chief Information and Digital Office (CIDO) team is seeking a Manager 2 Cyber Systems Engineering to support advanced aircraft software development and lab…
Added 5 hours ago
Engineer – Internal Logistics Innovation & Projects
TKY Toyota Motor Mfg Kentucky, Inc Company
Georgetown, KY
The primary responsibility of this role is to lead Internal Logistics efficiency transformation efforts via TPS activity, implementing kaizens/projects, driving digital transformation &…
Added 6 hours ago
Assistant Stylist
Ulta Beauty, Inc.
Covington, WA
We are the future of beauty services. Be part of the transformation.
Added 7 hours ago
Senior Manager Enterprise Service Management & ServiceNow
SRP
Tempe, AZ
The Senior Manager, Enterprise Service Management & ServiceNow is the enterprise product and technology leader accountable for the vision, multi-year strategy, investment portfolio,…
Added 8 hours ago
Assistant Store Manager
Staples Canada
Norridge, IL
Full-time hours, generous paid time off, career development program and weekly pay
Added 8 hours ago
AI Project & Operations Manager
Jobgether
Remote, United States
The AI Project & Operations Manager will drive technology delivery and business operations for an innovative AI software platform serving the wood panel manufacturing industry. This senior…

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

Original job description

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply About employer

More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

Report this job