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PF
Associate, Client Service Manager
Principal Financial Group
Waco, TX
- $24.21 to $28.32 USD / hour
As an Associate, Client Service Manager, you’ll grow and maintain positive relationships with our clients, while servicing their requests by email or phone. To be successful, you'll have…
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Fast Food Attendant (FFA)
Areas Hospitality USA
Beckley, WV
…responsibilities as directed by the business or as assigned by…
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Fast Food Attendant (FFA)
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Princeton, WV
…responsibilities as directed by the business or as assigned by…
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Fast Food Attendant
Areas Hospitality USA
Saint Paul, MN
…responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Concept…
Added 1 min ago
Operations Associate
Euromarket Designs, Inc.
United States
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Added 1 min ago
Seasonal Operations Associate
Euromarket Designs, Inc.
United States
…ensure timely customer order fulfillment, accurate inventory management, and well-presented store displays. You will collaborate with the store team to uphold company policies, foster an…
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TRiO Program Specialist - Student Support Specialist
South Louisiana Community College
Lafayette, LA
Develops a comprehensive data base of community partners in support of the target population.
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CCFT Care Coordinator
Clarvida - Tennessee
Kingsport, TN
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Senior Project/Product Manager - Business Transformation (Contract, Remote)
INFUSE
Boca Raton, FL
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine…
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Senior Project Manager (Contract, Remote)
INFUSE
Boca Raton, FL
We are seeking an experienced Senior Project Manager with a background in Business Analysis and/or Product Management to lead complex cross-functional initiatives focused on internal…
Added 1 min ago
MT
Supervisor - Driving
Metropolis Technologies
HARRISBURG, PA
- $18 USD / hour
Basic Function – Assist in the day-to-day management of a location ensuring that parking operations are handled within contractual guidelines of the specific location, adhering to company…
Added 1 min ago
LU
Admission System Coordinator
Linfield University
McMinnville, OR
- $50,000 USD / year
Under the direction of the Enrollment Management Slate Systems Manager, the Admission Systems Coordinator supports the day-to-day management of enrollment systems, maintains accurate…
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Production Clerk
Fresh Express
Morrow, GA
The Production Clerk is responsible for completing data entry and providing administrative support to the Production department.
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Practice Manager
AEG Vision
Los Angeles, CA
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Consultant, Data Engineer
Nationwide Life and Annuity Insurance Co
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Data Engineer needed to design, implement, maintain, and support ETL, data warehousing, and enterprise data-integration workflows across relational databases, file systems, and service…
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Consultant, Systems Analyst
Nationwide Life and Annuity Insurance Co
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…TPP testing using Java, Selenium, and TOSCA, as well as Test Data Management (ETL). Utilize SQL, Tableau and Splunk for data analysis. Develop project plans, schedules, estimates, resource…
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Consultant, Software Engineer
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Specialist, Software Engineer
Nationwide Life and Annuity Insurance Co
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YO
YMCA Finance & Accounting Internship (Spring 2027)
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Beverly, MA
- $15 USD / hour
✔️ Developing professional communication and time management skills
Added 2 mins ago
DS
Area Manager - Automotive Adhesives & Fluids
DDP Specialty Elect Mat US LLC
Midland, MI
- $107,100 to $168,300 USD / year
DuPont is looking for a dynamic, hands-on Area Manager to take the reins as the primary operational leader of our Automotive Adhesives & Fluids unit in Midland. This is more than a…
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Store Leader - Downtown Crown
Warby Parker
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…(At other brands, you might see similar roles called Store Manager.) All aspects of our stores' success rests on the shoulders of our seasoned Store Leaders-Warby Parker Retail wouldn't be…
Added 3 mins ago
Investment Manager/Portfolio Research Associate III
PNC Wealth Management LLC
PA
…opportunity to contribute to the company’s success. As an Investment Manager/Portfolio Research Associate III within PNC's Wealth Management Research & Due Diligence organization, you will…
Added 3 mins ago
Compliance Program Advisor
PNC Wealth Management LLC
NC · Pittsburgh, PA · Cleveland, OH · Charlotte, NC
Establish effective working relationships with business leadership, product management, supervision, legal, risk management, and other key stakeholders.
Added 3 mins ago
Data Engineer Senior - Data Modeling
PNC Bank NA
United States
…an opportunity to contribute to the company’s success. As a Data Engineer Senior within PNC's Asset Management Group organization, you will be based in Pittsburgh, PA; Birmingham, AL;…
Added 3 mins ago
Senior Relationship Strategist - PNC Private Bank
PNC Bank NA
MA · Boston, MA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

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Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

Original job description

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

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