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Added 3 mins ago
Manager, Technical Support
N-able
Morrisville, NC
The Manager, Technical Support is responsible for enhancing our organization and contributing to the evolution of our suite of world-class enterprise management software. The Manager,…
Added 4 mins ago
D
District Manager
Driveline
Central City, NE
- $43,888 to $45,000 USD / year
Summary We are seeking a highly motivated, results-driven Retail Operations Manager to lead a team of 100+ hourly merchandising associates, covering 200+ retail locations within a specific…
Added 4 mins ago
General Manager, FSP Operations
Parexel
Lincoln, NE
Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership…
Added 4 mins ago
SQA Tester (Remote)
GovCIO
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Well-versed in the VA project management methodology and other VA-related reporting methodologies
Added 4 mins ago
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GPU Handover Senior Technical Program Manager
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Lincoln, NE
- $91,400 to $187,000 USD / year
We are seeking an IC3-level Technical Program Manager to join our 24/7 war room operations team. This role serves as a coordination hub between multiple teams and regions. Prospective team…
Added 4 mins ago
Senior Product Manager (Remote)
GovCIO
Lincoln, NE
GovCIO is currently hiring for a Senior Product Manager to lead strategy, delivery, and oversight of a custom-developed product within the OCC portfolio, supporting the Veterans Health…
Added 4 mins ago
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Senior Project Manager- Life Sciences Research Services
Oracle
Lincoln, NE
- $81,700 to $166,100 USD / year
As a Senior Project Manager , you will serve as the operational delivery leader for complex research consulting engagements, partnering closely with the Evidence & Insights Leader (or…
Added 4 mins ago
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Consulting Project Manager
Oracle
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- $74,100 to $148,300 USD / year
As a Project Manager in the Consulting organization, you will coordinate clients, Oracle teams, and third-party vendors to deliver integrated software solutions. You will build practical…
Added 7 mins ago
Senior Project Manager - IT
Eleven Inc
SSC Irving, TX
IT Senior Project Manager is responsible for managing one or multiple projects for the Value Chain Initiative, a 7-Eleven IT strategic project and initiative. Responsibilities include…
Added 10 mins ago
Paid Media Manager
Leap Event Technology
Remote, United States
The Manager will work closely with the Paid Media Director, account teams, creative teams, and analytics partners to ensure campaigns are delivering against business goals while maintaining…
Added 11 mins ago
PC
Customer Service Specialist I
Pacific Clinics
Los Gatos, CA
- $23 to $28.81 USD / hour
Advanced skills in Microsoft Office (e.g., Word, Excel, Project Management, etc.)
Added 13 mins ago
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Senior Project Manager
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Brighton, MI
- $145,000 USD / year
The Project Manager plays a critical role in overseeing commercial construction projects from inception to completion. This position requires a strong understanding of project management…
Added 13 mins ago
Project Manager
Cushman & Wakefield U.S., Inc.
Remote, United States
Provides professional project management experience to designated projects and assignments at a client site, campus, and facilities. Interacts with client representatives onsite, receives…
Added 13 mins ago
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Project Manager
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Des Plaines, IL
- $165,000 USD / year
Own the project. Protect the budget. Deliver work you’re proud to put your name on. We’re seeking an experienced Project Manager to join an established general contractor specializing in…
Added 13 mins ago
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Electrical Project Manager
Boutique Recruiting
Dexter, MI
- $150,000 USD / year
A stable, growing electrical contractor is seeking an experienced Electrical Project Manager to lead complex commercial projects from planning through completion. This hands-on role will…
Added 13 mins ago
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Asphalt Estimator / Project Manager
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Sacramento, CA
- $200,000 USD / year
…concrete contractor is seeking an experienced Asphalt Estimator / Project Manager to drive new business and oversee projects throughout the Sacramento region. This role combines estimating,…
Added 13 mins ago
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Senior Project Manager
Boutique Recruiting
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- $145,000 USD / year
The Project Manager plays a critical role in overseeing commercial construction projects from inception to completion. This position requires a strong understanding of project management…
Added 20 mins ago
Marketing Planning Manager - Deposits
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…relationships with business leaders by translating business, client, and product strategies into supporting integrated marketing strategies and plans leveraging all available marketing…
Added 20 mins ago
Workout Officer II (US) Small Business and Commercial
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…complex accounts, referring only unusual questions to department management. Responsible for the collection or return to pass rating of assigned delinquent accounts for Small Business and…
Added 21 mins ago
Director, Customer Delivery & Education
Eve
Remote, United States
…Delivery keep ownership of diagnosis, fixes, release timing and project work. You make sure the customer's problem is understood, prioritized and decided, and that the outcome works for the…
Added 21 mins ago
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Purchasing Associate
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- $28 to $33.5 USD / hour
Oversee the RFQ process, procurement awards, purchase order creation, and goods receipt management.
Added 21 mins ago
Director, Business Development and Capture Management - DoD IT
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Akima, LLC is looking to hire a self-starting and highly motivated Director, Business Development and Capture Manager with strong emphasis on building DoD IT business for Technology…
Added 30 mins ago
Engineer 2
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Participate in coordination calls with the engineering team and designated project manager to ensure proper communication and delivery.
Added 30 mins ago
Program Support Specialist 2
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Work and collaborate with Program Management personnel on matters of business and contractual nature, such as preparation of proposal responses; preparation and monitoring of project…
Added 38 mins ago
SAP Project Manager Lead Advisor / Program Manager
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The SAP Project Manager Lead Advisor / SAP Program Manager is responsible for leading and managing large-scale SAP projects and business transformation initiatives for enterprise clients.…

Closed listing

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

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