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Added 1 min ago
Managing Principal - Commercial Banking & Lending
Capco
NY
Shape the future of Commercial Banking and Lending. Lead complex transformations, modernize lending capabilities, and help financial institutions deliver better business and client outcomes.
Added 1 min ago
Event Sales Manager
Hyatt
Nashville, TN
The primary responsibility will be to grow current business and solicit new business through lead generation. The catering sales manager will promptly reply to incoming leads, actively and…
Added 3 mins ago
Channel Partner Business Manager
HP
Washington, DC · All Cities, MD
Acts as the expert to the partner for complex information regarding the organization’s products, services, promotions, and configurations.
Added 4 mins ago
Senior Accountant, Advertising Funds
Driven Brands Shared Services LLC
United States
Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator &…
Added 5 mins ago
8
Senior Product Manager | Mobile
8am
Remote, United States
- $160,000 to $200,000 USD / year
We're looking for a Senior Product Manager to own mobile at 8am. The solo and small firms we serve increasingly run their practices from their phones, and our mobile apps need a dedicated…
Added 5 mins ago
Senior Engineering Manager - Combustion Repair
GE Vernova Operations LLC
United States
…nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova…
Added 6 mins ago
SG
Oracle Cloud HCM Functional Lead
SC&H Group
Remote, United States
- $180,000 to $220,000 USD / year
You'll partner closely with the Finance and Projects workstreams on the touchpoints that matter - payroll costing to GL, labor distribution to projects - and with the Technical Lead on HCM…
Added 7 mins ago
Sr Financial Analyst
Molson Coors
Milwaukee
In the role of Senior Finance Analyst, working in Milwaukee, WI, you’ll lead our monthly and long-range depreciation forecasts for the U.S. business and own the end-to-end capitalization…
Added 7 mins ago
LF
Executive Director
Laboratory Family Services, Inc
Livermore, CA
- $115,125 to $146,550 USD / year
Laboratory Family Services, Inc. (LFS) seeks a strategic, mission-driven Executive Director to lead our early childhood education center. This leader will champion high-quality care, strong…
Added 7 mins ago
LF
Executive Director
Laboratory Family Services, Inc
Livermore, CA
- $115,125 to $146,550 USD / year
Laboratory Family Services, Inc. (LFS) seeks a strategic, mission-driven Executive Director to lead our early childhood education center. This leader will champion high-quality care, strong…
Added 7 mins ago
Senior Program Manager II - CA 988/MTAC Deputy Director
Advocates for Human Potential, Inc.
Remote, United States
AHP is the Administrative Entity and technical assistance provider for a number of California Department of Health Care Services (DHCS) programs including the California 988 Crisis Center…
Added 8 mins ago
Business Solutions Manager, MSP & Systems of Record
RPMS RoundPoint Mortgage Servicing
Remote, United States
…company-provided short-term disability, an employee assistance program, and a wellness…
Added 8 mins ago
Business Solutions Manager, Contact Center Technologies
RPMS RoundPoint Mortgage Servicing
Remote, United States
…company-provided short-term disability, an employee assistance program, and a wellness…
Added 8 mins ago
Environmental, Health, & Safety (EHS) Manager
Hyster-Yale Materials Handling, Inc.
HY US Berea, KY
…exceptional and talented Environmental, Health, & Safety (EHS) Manager based at our Berea, KY manufacturing…
Added 10 mins ago
Director, Business Development/Capture Manager - Huntsville - Hybrid
SAIC
Huntsville, AL
We are seeking an experienced Business Development and Capture Manager to drive growth and lead the full opportunity lifecycle for Defense Intelligence Agency (DIA) and Missile and Space…
Added 11 mins ago
Senior Manager - AI Innovation & Research
American Express
New York, NY · NY
Partnering closely with Engineering, Product, Network, and cross-functional teams, this Senior Manager will turn emerging technologies and market insights into actionable product concepts,…
Added 12 mins ago
Manager, Claims Operations - ATF
United Services Automobile Asn
United States
As a dedicated Manager of Claims Operations, you will manage and are accountable for auto, and other claims operations member service employees who are responsible for serving our members,…
Added 13 mins ago
Alliance Sales Executive, Associate Director, IBM - Healthcare, Life Sciences and Government
EY
Iselin, NJ · Washington, DC · Hoboken, NJ · Atlanta, GA · Boston, MA · Philadelphia, PA · Stamford, CT · McLean, VA · Chicago, IL · Jericho, NY · New York, NY
Build relationships with CIOs, CTOs, CDOs, CISOs, CFOs, COOs, clinical and R&D leaders, agency and program executives, and other mission owners to position EY as a strategic transformation…
Added 13 mins ago
CF
Senior Manager - Franchise Marketing
Crunch Fitness Corporate
New York, NY
- $85,000 to $100,000 USD / year
CRUNCH FITNESS –Senior Manager, Franchise Marketing
Added 13 mins ago
Event Sales Manager
Hyatt
Nashville, TN
The primary responsibility will be to grow current business and solicit new business through lead generation. The catering sales manager will promptly reply to incoming leads, actively and…
Added 13 mins ago
Biomedical Equipment Technician Supervisor - Swedish and Skokie
Swedish Hospital
United States
…delivery of safe, timely, and high-quality Clinical Engineering services. The Supervisor partners with the CE Operations Manager to plan and allocate team member and vendor resources,…
Added 13 mins ago
Biomedical Equipment Technician Supervisor - Offsites
Endeavor Health Clinical Operations
United States
…delivery of safe, timely, and high-quality Clinical Engineering services. The Supervisor partners with the CE Operations Manager to plan and allocate team member and vendor resources,…
Added 13 mins ago
Biomedical Equipment Technician Supervisor - Highland Park
Endeavor Health Clinical Operations
United States
…delivery of safe, timely, and high-quality Clinical Engineering services. The Supervisor partners with the CE Operations Manager to plan and allocate team member and vendor resources,…
Added 13 mins ago
Biomedical Equipment Technician Supervisor - Glenbrook
Endeavor Health Clinical Operations
United States
…delivery of safe, timely, and high-quality Clinical Engineering services. The Supervisor partners with the CE Operations Manager to plan and allocate team member and vendor resources,…
Added 13 mins ago
Biomedical Equipment Technician Supervisor - Evanston
Endeavor Health Clinical Operations
United States
…delivery of safe, timely, and high-quality Clinical Engineering services. The Supervisor partners with the CE Operations Manager to plan and allocate team member and vendor resources,…

Closed listing

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

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