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Added 1 min ago
Data Center Operations Manager-MEP
ENFRA
West Memphis, AR
The Data Center Operations Manager provides on-site leadership for mechanical field operations across an assigned data center project, building, or campus. The role translates the Director,…
Added 1 min ago
Senior Product Manager, Value realization
Humana
Little Rock, AR
To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement…
Added 4 mins ago
Recovery Product Manager
GSK
Philadelphia, PA
The Recovery Product Manager will own GSK’s Digital & Tech recovery capability, including the strategy, priorities, standards and assurance that support GSK’s ability to recover from major…
Added 4 mins ago
ED
Healthy Communities Communications Intern
Environmental Defense Fund, Inc.
Washington, DC
- $18 to $20 USD / hour
Draft content for social media, newsletters, blogs, collateral materials, reports and other materials from published program deliverables and approved outlines.
Added 6 mins ago
Maintenance Engineer
the goodtime hotel
Miami Beach, FL
…hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving…
Added 6 mins ago
A
Program Manager
AbbVie
Durham, NC
- $109,500 to $208,500 USD / year
2. Global Program & Transformation Delivery - Lead end-to-end delivery of complex global programs and transformation workstreams from initiation through closeout. Define integrated plans,…
Added 6 mins ago
A
Program Manager
AbbVie
Durham, NC
- $109,500 to $208,500 USD / year
2. Global Program & Transformation Delivery - Lead end-to-end delivery of complex global programs and transformation workstreams from initiation through closeout. Define integrated plans,…
Added 6 mins ago
Senior Product Manager (US) - Partnership Programs, Digital
TD Bank, N.A.
Remote, United States
The Senior Product Manager plays a critical role in shaping and advancing product strategy to deliver meaningful customer experiences and sustainable business growth. This role is…
Added 6 mins ago
Associate Banker II - Clark (20 hour)
TD Bank, N.A.
Clark, NJ
Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to…
Added 6 mins ago
TB
Part Time Associate Banker I (20 hours) East Rutherford
TD Bank, N.A.
East Rutherford, NJ
- Part-time
Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to…
Added 6 mins ago
Associate Banker II - Great Barrington
TD Bank, N.A.
Great Barrington, MA
Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to…
Added 6 mins ago
TB
Relationship Banker - Part Time 20hr - Port Richey
TD Bank, N.A.
Port Richey, FL
- Part-time
Serves as a trusted client advocate by providing ongoing guidance, educating clients on TD products, services, and digital capabilities to simplify everyday banking and improve financial…
Added 6 mins ago
TB
Associate Banker II - Part Time 20hr - Orange City, FL
TD Bank, N.A.
Orange City, FL
- Part-time
Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to…
Added 6 mins ago
Relationship Banker I - Altamonte Springs, FL
TD Bank, N.A.
Altamonte Springs, FL
Serves as a trusted client advocate by providing ongoing guidance, educating clients on TD products, services, and digital capabilities to simplify everyday banking and improve financial…
Added 6 mins ago
Store Manager II - Springfield Forest Park
TD Bank, N.A.
Springfield, MA
The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and…
Added 6 mins ago
Relationship Banker I - Whiting Street - Hingham
TD Bank, N.A.
Hingham, MA
Serves as a trusted client advocate by providing ongoing guidance, educating clients on TD products, services, and digital capabilities to simplify everyday banking and improve financial…
Added 6 mins ago
Store Manager II Central Ave. Albany, NY
TD Bank, N.A.
Albany, NY
The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and…
Added 6 mins ago
Associate Banker II - Lewiston, ME
TD Bank, N.A.
Lewiston, ME
Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to…
Added 7 mins ago
Senior Accounting Manager - Healthcare
Skilled Wound Care
Playa Vista, CA · Los Angeles, CA
As a continuously growing company, we are expanding our footprint and our impact. We are seeking a Senior Accounting Manager who is meticulous, ethically grounded, and ready to lead our…
Added 8 mins ago
V
Senior Manager, Acquisition & Growth Strategy
Versant
Englewood Cliffs, NJ
- $98,500 to $150,000 USD / year
CNBC is investing in its digital subscription business and building new products for investors. We're hiring Senior Manager, Acquisition & Growth Strategy to own how we find and convert new…
Added 9 mins ago
Associate Product Marketer
AAA NCNU
Walnut Creek, CA
Benefits – Medical, Dental, Vision, wellness program and more!
Added 10 mins ago
Branch Manager - Greater Lakeshore Market - Metairie, LA
JPMC page
Metairie, LA
You’ll successfully complete our Branch Manager Training Program before being considered for placement as a Branch Manager.
Added 10 mins ago
Branch Operations Lead - Portland West Market - Beaverton, OR
JPMC page
Portland, OR · Beaverton, OR
…heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions…
Added 10 mins ago
Branch Operations Lead - Diablo Hills Market, Walnut Creek, CA
JPMC page
Walnut Creek, CA
…heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions…
Added 10 mins ago
Manager Informatics
CVS Health
Scottsdale, AZ · Phoenix, AZ
This resource will help accelerate the HEDIS Digital Transformation strategy by improving data ingestion, validation, processing, and reporting capabilities while ensuring the efficient…

Closed listing

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

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