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Manager of Clinical Supply Chain Operations
Mercy Health System Corporation
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…a difference in patient care? As the Clinical Supply Chain Operations Manager, you will lead and inspire teams across multiple surgical and procedural locations, drive operational…
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Assistant Store Manager
Big Lots
Dayton, OH
Assist with the hiring, training and development of store team members as delegated by the Store Manager
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Quality Manager
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Participates in process quality planning, including Failure Mode and Effects Analysis (FMEA); process control Plan development; and Quality Instructions, as needed.
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H
Senior Maintenance Manager
Heatherwood
RONKONKOMA, NY
- $100,000 to $125,000 USD / year
…inspire a genuine sense of community. As a Sr. Maintenance Manager, you are responsible for leading the maintenance operations of the community while ensuring excellent service delivery,…
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Clinic Manager - Firewheel
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The Clinic Manager will lead daily operations, staff management, and administrative tasks to ensure smooth and efficient patient care delivery. The role encompasses budget oversight,…
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Mortgage Administration
Bravera
Mandan, ND
Complete monthly department reports that are distributed to the Mortgage Operations Supervisor and Mortgage Banking Manager.
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Sr. Plant Manager - Painesville, OH
Lubrizol Corporation
Painesville Township, OH
The Sr. Plant Manager leads the Painesville manufacturing site and is accountable for safe, reliable, and effective performance across safety, quality, delivery, cost, people, capital,…
Added 1 min ago
RP
Operations Manager
Reworld Projects, LLC
VA
- $118,700 to $169,800 USD / year
The Operations Manager position will provide strategic and operational guidance for the safe and cost-effective operation of our Thermomechanical Treatment Facility (TTF). The role has…
Added 1 min ago
Senior Manager, BI, Analytics & Insights - Center of Excellence
CRH
Alpharetta, GA
…services we deliver are critical to building our world. Our operations span 45 U.S. states and two Canadian provinces with over 30,000 employees across 1,700 operating…
Added 1 min ago
Area Manager - Asphalt Plant Operations
CRH
Beckley, WV
Take the next step in your operations career and help lead asphalt manufacturing operations across the Beckley area.
Added 1 min ago
D
Area Manager - Automotive Adhesives & Fluids
Dupont
Midland, MI
- $107,100 to $168,300 USD / year
DuPont is looking for a dynamic, hands-on Area Manager to take the reins as the primary operational leader of our Automotive Adhesives & Fluids unit in Midland. This is more than a…
Added 1 min ago
Senior Sales Manager
Pyramid Tampa Bay Management LLC
United States
The Senior Sales Manager is expected to demonstrate strong ownership of the sales process, from prospecting and lead generation through contracting, turnover, and account development. The…
Added 1 min ago
Staff Global Supply Chain Manager, Raw Materials
Lucid Motors
Phoenix, AZ · Southfield, MI
As the Staff Global Supply Chain Manager for Raw Materials, you will be owning the global E2E supply chain of all Flat roll Materials for Lucid stamping needs. You’ll foster and sustain…
Added 1 min ago
Staff Global Supply Chain Manager, Raw Materials
Lucid Motors
Southfield, MI
As the Staff Global Supply Chain Manager for Raw Materials, you will be owning the global E2E supply chain of all Flat roll Materials for Lucid stamping needs. You’ll foster and sustain…
Added 2 mins ago
CS
Manager of Development Operations and Events
CHICAGO SHAKESPEARE THEATER
Chicago, IL
- $62,000 to $65,000 USD / year
The Manager of Development Operations and Events is responsible for the systems, processes, and operational strategy that drive fundraising success at Chicago Shakespeare Theater. This…
Added 2 mins ago
G
Launch Operations Manager
Genentech
Los Angeles, CA
- $142,200 to $264,200 USD / year
The Launch Operations Manager is responsible for creating the operating discipline that enables CE to prepare for and execute launches with clarity, consistency, and speed. This role owns…
Added 2 mins ago
G
Field Operations Director
Genentech
Los Angeles, CA
- $147,900 to $274,700 USD / year
Partner with the CE Business Manager and other Operations leaders to provide CE Leadership with an integrated view of field performance, trends, and priorities.
Added 2 mins ago
Program Manager
Brockton Area Multi-Servi
Millis, MA
…including coordination of care and support as well as program operations and supervision. Perform duties with a team approach; work in collaboration with Nurse Manager, staff, nurses and…
Added 2 mins ago
FG
Director, Product Management - Private Credit (NewYork)
Fitch Group
New York, NY
- $140,000 to $180,000 USD / year
Fitch Solutions is currently seeking a Product Manager, Private Credit Data Products based out of our New York office.
Added 2 mins ago
Counter Sales Representative
REXEL
Meridian, MS
Inform manager of any potentially hazard or elevated situation pertaining to safety or the satisfaction of a customer
Added 3 mins ago
Principal Product Marketing Manager
Huntress Labs
United States
…technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our…
Added 3 mins ago
Channel Account Manager II, Service Providers
Huntress Labs
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…technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our…
Added 3 mins ago
Project Manager - Millwork/Casework/Fixtures
Morgan Li LLC
Chicago Heights, IL
Job Title: Project Manager – Millwork / Casework / Fixtures
Added 3 mins ago
AC
Multi-Family Regional Manager
Adara Communities
Houston, TX
- $95,000 to $110,000 USD / year
We are looking for an experienced Multi-Family Regional Manager who is ready to lead, develop teams, drive property performance, and make a meaningful impact across a portfolio of…
Added 4 mins ago
Cook
Buena Vida Rehabilitation and Nursing Center
Brooklyn, NY
-Opportunities for Professional Growth and Development

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

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Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

Original job description

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

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