Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Senior Staff Software Engineer
ServiceNow
Santa Clara, CA
…agentic and conversational experiences that interpret employee, manager, and HR agent intent, reason over profile, case, catalog, policy, and knowledge context, and act on the user's…
Added 2 mins ago
Head of Forward Deployed Engineering
Newcode.ai
Chicago, IL
· Strong software engineering judgment across APIs, integration design, data access, cloud deployment, testing, incident handling, and maintainability. You can interrogate implementation…
Added 7 mins ago
NA
Senior Project Manager
North America
Atlanta, GA
- $131,456 USD / year
Oversee system modernization and integration initiatives, coordinating technical design reviews, validating architectural compliance, and ensuring deliverables meet scalability, security,…
Added 10 mins ago
Manager, IT Support
iPipeline
Wayne, PA
…processes, and workflows – from quote to commission – with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that…
Added 17 mins ago
Automation Engineer
Morgan Engineering Systems Inc
Alliance, OH
…successful candidate will champion the full lifecycle of controls design, development, commissioning, and ongoing technical support - ensuring innovation and quality are standard in every…
Added 26 mins ago
Senior TPM - 3GPP NTN Verification and Validation, Amazon Leo
Amazon
Redmond, WA
We are looking for a Senior Technical Program Manager (TPM) to lead the Leo direct-to-device (DTD) system integration, verification, and validation. This is a high-impact role where your…
Added 26 mins ago
EI
IT Systems Administrator
Ergotron, Inc.
Murfreesboro, TN
- $85,000 to $110,000 USD / year
…various security technologies. This position reports to the Manager Service Operations & Security, Information…
Added 27 mins ago
Service Technician, Mission Viejo (2nd Shift)
Lucid Motors
Mission Viejo, CA
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from…
Added 30 mins ago
Senior Mechanical Engineer
Glassboard, LLC
Indianapolis, IN
The Senior Mechanical Engineer leads mechanical design on complex programs for our clients across consumer, medical, mobility, and industrial categories, turning design intent into robust,…
Added 31 mins ago
Solar Construction Manager I
ENVOCORE, LLC
Gambrills, MD
Summary: The Certified Solar Construction Manager manages solar PV and Battery Energy Storage System (BESS) projects to ensure that all activities are carried out in accordance with the…
Added 36 mins ago
RT
DHCF DCAS Project Manager
RIZEUP TECHNOLOGY TRAINING LLC
Washington, DC
- $80 to $90 USD / hour
Lead the design, implementation and maintenance of the project portfolio process and drive the integration and alignment for the project management process
Added 38 mins ago
Relationship Manager, Private Banking and Wealth Management
SEI Global Services, Inc.
Oaks, PA
…members on our Relationship Management team. As a Relationship Manager, you are responsible for managing the overall relationship of the clients assigned to you. You are also responsible…
Added 39 mins ago
Senior Master Scheduler
Vertiv
Greenville, SC
Collaborate with cross‑regional Vertiv engineering centers to ensure global design consistency and solution optimization.
Added 39 mins ago
Program Manager (IS)
Vertiv
Greenville, SC
The Program Manager is accountable for the successful delivery of one or more complex, multi‑project programs for Vertiv’s Infrastructure Solutions (IS) business, primarily within…
Added 40 mins ago
Project Controls Manager
Flatiron Construction Corp
Appling, GA
Are you a strategic leader with a passion for driving project success? As a Project Controls Manager, you will oversee critical activities that ensure project success, including prime…
Added 41 mins ago
Plant Manager III
EnerSys Delaware Inc.
Greenville, SC
The Plant Manager will provide overall leadership for the phased development, start-up, ramp-up, and ongoing operation of the new lithium-ion cell manufacturing facility in Greenville,…
Added 44 mins ago
Client Operations Specialist
LucyRx Health Solutions, Inc.
Remote, United States
Cross-reference current plan design and “free meds” list against standard programming and confirm the plan for the new benefit year
Added 47 mins ago
SH
Household Manager & Family Assistant (with Meal Prep support)
Sage Haus
Cos Cob, CT
- $32 to $38 USD / hour
Job Title: Household Manager & Family Assistant (with Meal Prep support)
Added 48 mins ago
Supply Planner, Capacity & Supply
States Manufacturing LLC
Dayton, MN
Flag gaps and risks early, and bring options to the Senior Manager for decision
Added 49 mins ago
IT SPECIALIST (INFOSEC/APPSW)
Air Force Elements, U.S. Transportation Command
Scott AFB, IL
Added 49 mins ago
Calypso Platform Manager
FARMER MAC
Washington, DC
Test automation strategy: Partner with the internal Quality Engineering team to design and build an automated testing strategy for Calypso, including regression test automation, test data…
Added 49 mins ago
T
M&A Project Manager
TEKsystems
Waukegan, IL
- $65 to $70 USD / hour
TEKsystems is looking for a seasoned Security Program Manager with a strong combination of cyber security, M&A, risk management, and program leadership experience. This person will play an…
Added 49 mins ago
T
Director Change Enablement Process Owner
TEKsystems
Chicago, IL
- $185,000 to $215,000 USD / year
…change is governed enterprise-wide the policy, the process design, and consistent compliance to it across in-house teams and managed service provider (MSP) partners as distinct from the…
Added 56 mins ago
Service Manager, San Jose
Lucid Motors
San Jose, CA
We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from…
Added 1 hour ago
Manager, Site Reliability Engineering
CareSource Management Services LLC
Remote, United States
The Manager, Site Reliability Engineering leads a team responsible for advancing IT operations through automation, self-healing capabilities, and AI-enabled solutions. This leader owns the…

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

Original job description

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Apply About employer

More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

Report this job