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Added 2 mins ago
AC
Admin Services Coordinator - Level 2
Aston Carter
San Francisco, CA
- $10 USD / hour
Provide general administrative support to a department or manager, following defined procedures and standards.
Added 2 mins ago
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Concierge - Level 2
Aston Carter
Raritan, NJ
- $10 USD / hour
Prior shift manager or supervisory experience preferred.
Added 2 mins ago
Customer Success Manager - Bolingbrook, IL
Formic
Bolingbrook, IL
As Customer Success Manager, you will serve as the primary point of contact and advisory partner for our customers: visiting and consulting with those customers in the field, and driving…
Added 3 mins ago
Strategic Channel Manager | Remote | West Coast US
Grafana Labs
Remote, United States
…so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft,…
Added 3 mins ago
Enterprise Data Governance Director
Citibank, N.A.
United States
The Data Governance Foundation Sr. Group Manager is a senior level role responsible for facilitating all aspects of the Enterprise Data Governance Reporting.
Added 3 mins ago
Team Member
Potbelly
Vernon Hills, IL
Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
Added 3 mins ago
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Watch Authenticator
eBay
Moonachie, NJ
- $23.5 USD / hour
You will be joining the Global Facility Operations team in Moonachie, NJ, reporting to the Watch Authentication Manager. Your role involves examining, processing, and authenticating luxury…
Added 4 mins ago
Principal, GTM Business Operations Manager
Cloudflare
Austin, TX · Denver, CO · NY · San Francisco, CA
Field Advisory Board (FAB) Program Leadership
Added 4 mins ago
GTM Enablement Manager
Pave
San Francisco, CA
…in. This is a first-of-its-kind role: you will take a running program and turn it into a measurable…
Added 6 mins ago
MEP Specialist
Actalent
McAllen, TX
…of Switchgears and UPS systems, specifically in relation to Data Centers. This role involves traveling between project locations in Dallas, Atlanta GA, Northern VA, Mississippi, and…
Added 8 mins ago
Marketing Services Manager
Propelled Brands Franchising, LLC
Carrollton, TX
FASTSIGNS is seeking a relationship-driven Marketing Services Manager to serve as a trusted marketing consultant and primary point of contact for assigned franchisees. This role will…
Added 9 mins ago
KC
Customer Support Engineer
KLA Corporation
Rio Rancho, NM
- $27.46 to $46.69 USD / hour
Works under the supervision of Manager or Senior CSE. Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly…
Added 9 mins ago
KC
Customer Support Engineer
KLA Corporation
Richardson, TX
- $31.78 to $54.04 USD / hour
Works under direction and supervision of Manager and/or Senior CSE. Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing, and…
Added 10 mins ago
Senior Global Solutions Architect
Five9
Remote, United States
…a strong grasp of customer business strategy - translating data, systems, and workflows into a clear, forward-looking roadmap that drives measurable impact on customer experience, revenue,…
Added 11 mins ago
LN
Event Programmer (Part-Time)
Live Nation Worldwide, Inc.
Remote, United States
- Part-time
Line Manager: Event Programming Operations Manager
Added 11 mins ago
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Senior Technical Program Manager, Partner Ecosystem
Socure
Remote, United States
- $170,000 to $195,000 USD / year
Socure’s Partner Ecosystem brings third-party data and decisioning partners into RiskOS. Every partner we onboard has to be integrated cleanly, operated reliably, implemented correctly in…
Added 12 mins ago
Infrastructure Architect
Mesa Brand
Madison, AL
…day-to-day health of Mesa’s hybrid, multi-site infrastructure: data center and colocation, storage and backup, virtualization and VDI, networking and wireless, network security, identity,…
Added 13 mins ago
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Manager EPMO
Kforce
Irvine, CA
- $80 to $90 USD / hour
Kforce has a client in Irvine, CA that is seeking a Manager EPMO that leads the team responsible for delivering complex projects and programs across the organization. This role oversees…
Added 17 mins ago
EU
Delivery Lead (NC)
Experis USA
Charlotte, NC
- $64.53 USD / hour
Experience in roles such as Program Manager, Project Manager, Delivery Lead, or equivalent.
Added 17 mins ago
Senior Manager, Cyber Threat Exposure Management
AeroVironment, Inc.
Huntsville, AL · Dayton, OH
The Manager of Cyber Threat Exposure Management leads a small team responsible for identifying, validating, prioritizing, and driving remediation of cybersecurity exposures across the…
Added 18 mins ago
Applied AI Senior Manager
AFMIC American Family Mutual Insurance Company, S.I.
United States
The Senior Manager combines people and portfolio leadership with current technical depth, contributing directly to early proofs of concept and exploratory analysis while providing…
Added 19 mins ago
Senior IT Collaboration and Communication Engineer
Premise Health
Brentwood, TN
Under the direction of the Manager of IT Collaboration & Communication Services (CCS), the CCS Sr. Engineer will join a highly collaborative team which is responsible for the configuration,…
Added 22 mins ago
Recovery Product Manager
GSK
Philadelphia, PA
The Recovery Product Manager will own GSK’s Digital & Tech recovery capability, including the strategy, priorities, standards and assurance that support GSK’s ability to recover from major…
Added 22 mins ago
Customer Reference Specialist
ServiceNow
Remote, United States
Comfort working with data and tracking systems (CRM, spreadsheets, reference platforms) to report on program performance
Added 24 mins ago
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Program Manager
AbbVie
Durham, NC
- $109,500 to $208,500 USD / year
7. Methods, Documentation & Continuous Improvement - Apply and strengthen program and project management methods, tools, controls, and documentation standards. Improve governance processes,…

Closed listing

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

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