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Service Center Team Manager (Second Shift)
Alfa Laval Inc (US)
Greenspoint, TX
As an integral member of our team, the Service Center Team Manager (Second Shift) will lead daily repair shop operations and support all Separation Service Center activities. The role…
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Medical Billing Manager
TEKsystems
Towson, MD
- $70,000 to $97,000 USD / year
…charge entry, and cash reconciliation. The Medical Billing Manager oversees daily operations, supervises and develops staff, maintains payer enrollments, and ensures compliance with…
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Program/Project Manager (Global/Capital Markets) *Hiring ASAP*
TEKsystems
Jersey City, NJ
- $60 to $68 USD / hour
Program Manager/Senior Project ManagerOverviewWe are seeking an experienced Technology Delivery Lead to support strategic initiatives within a Global Markets Technology organization. The…
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Solution Architect_ GRC
TEKsystems
Hanover, MD
- $125,000 to $190,000 USD / year
…technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships…
Added 1 min ago
FT
Senior Product Manager, Fuller Equip
FULLER THEOLOGICAL
Pasadena, CA · Houston, TX
- $120,000 to $140,000 USD / year
…Division of Fuller Theological Seminary, seeks a Senior Product Manager. Fuller's mission is to provide indispensable formational education to diverse Christian leaders everywhere. Equip's…
Added 1 min ago
SI
Business Processes Senior Consultant (multiple positions available)
SAP IT Business Systeme
Newtown Square, PA
- $135,600 to $230,600 USD / year
…methodologies and standards. Participates in transition planning of customer solution landscapes. Drives deployment of best practice business processes for specific LoBs or industries.…
Added 1 min ago
HG
H&M Store Manager - The Promenade Bolingbrook
H&M Group
Bolingbrook, IL
- $67,400 to $77,480 USD / year
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store…
Added 1 min ago
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Project Manager/Owner Rep
TEKsystems
Pine Island, MN
- $72 to $81 USD / hour
Our U.S. team is growing. The Owner's Representative (OR)/Project Manager (PM) maintains a primary focus on practice-related services through the management and delivery of project…
Added 1 min ago
Business Development Manager - Dielectric Fluids (Open to Remote within US)
Cargill
Wayzata, MN
The Business Development Manager - Dielectric Fluids – US Southwest & South Central (Open to Remote within US) will primarily focus on utilities, whilst also developing ways to increase…
Added 1 min ago
LD
Manager Engineering
Leonardo DRS, Inc.
Eagan, MN · Burnsville, MN
- $130,000 to $200,000 USD / year
Communicate clearly (written and oral) with other company personnel and the customer as required
Added 1 min ago
Service Technician
Tribridge Residential LLC
Charleston, SC
TriBridge is a full-service multifamily investment, management, and development company based in Atlanta, GA, with approximately 7,000 units and $1.3 billion in assets currently under…
Added 1 min ago
Specialist, Product Management (MTSS)
Pearson
Saint Paul, MN
We’re seeking a Specialist, Product Manager to lead the strategic expansion of our universal screening and progress monitoring measures and platform capabilities. You’ll own the MTSS…
Added 1 min ago
Lead Product Owner - Edge
Lumen
Saint Paul, MN
Represent stakeholder and customer needs throughout discovery design development validation launch and lifecycle management
Added 1 min ago
Lead Product Manager, Next Best Action Use Case Management
Humana
Saint Paul, MN
To help deliver on this mission, we are seeking an experienced Lead Product Manager to own the end-to-end product for Next Best Action (NBA). This is a “builder” role responsible for…
Added 1 min ago
Lead Product Manager, Value realization
Humana
Saint Paul, MN
To help deliver on this mission, we are seeking an experienced Lead Product Manager to own the strategy and delivery of the measurement and reporting product for Next Best Action (NBA).…
Added 1 min ago
THIS POSTING IS INTENDED FOR THOSE REGISTERED TO ATTEND THE SOCIETY OF HISPANIC PROFESSIONAL ENGINEERS CONFERENCE, Oct 28 - 31st in Indianapolis, IN
Medtronic
Minneapolis, MN
…advocating diversity as a key success factor, fostering career development and advancement for all. We will support Medtronic’s GIDE principles and increase awareness about MDT and its…
Added 1 min ago
Quantitative Model Analyst 3
U.S. Bank
Minneapolis, MN
…Compliance Financial Intelligence Unit Monitoring Management & Development team. The candidate will develop, validate, test, document, and implement complex statistical models used to…
Added 1 min ago
XE
Director, Compensation
Xcel Energy
Minneapolis, MN
- $148,400 to $210,733 USD / year
A visionary leader responsible for the design, development and implementation of the Company’s broad-based employee compensation and recognition programs. This role requires a deep…
Added 1 min ago
Manager, Car Wash Operations
Nouria Energy Services, Inc.
Leominster, MA
Golden Nozzle Car Wash is seeking a hands-on, results-driven Site Manager to oversee the daily operations of our high-volume car wash facility. This leadership role is ideal for someone who…
Added 1 min ago
AE
Early Experience Partnerships Manager
American Express
Minneapolis, MN
- $89,250 to $150,250 USD / year
This role will serve as a post-sale subject matter expert and hands-on owner of the early customer experience, working directly with customers who need additional support during and…
Added 1 min ago
Sales Analyst - Target Beauty & Wellness Team
Unilever
Minneapolis, MN
JOB PURPOSEThis position will support the Senior Customer Business Manager and provide ad hoc support to the broader Team by providing proactive analysis and insight of business trends,…
Added 1 min ago
Digital Product Manager - Digital Cards
U.S. Bank
Minneapolis, MN
Digital Product Managers at U. S. Bank are customer obsessed in defining and delivering the strategy and vision required for digital experiences to stay ahead of constantly evolving…
Added 1 min ago
Communications Manager - Investment Services and Asset Management
U.S. Bank
Minneapolis, MN
The communications manager will develop and execute integrated communications and media relations strategies for Investment Services, Asset Management and Institutional Services at U.S.…
Added 1 min ago
Communications Manager - Corporate, Commercial and Institutional Banking
U.S. Bank
Minneapolis, MN
The communications manager will develop and execute integrated communications and media relations strategies for U.S. Bank’s capital markets businesses, including fixed income, foreign…
Added 1 min ago
Systems Engineering Intern (School Year)
SICK, Inc.
Minneapolis, MN
As an Engineering Systems Intern, you will work alongside product development and manufacturing teams to understand how SICK products are designed, built, tested, and supported throughout…

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

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Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

Original job description

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

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