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Added 4 mins ago
PT
Administrative Manager
Proficio Therapy Services
PLEASANTON, CA
- $80,000 to $82,400 USD / year
The Administrative Manager oversees the administrative operations of assigned pediatric therapy clinics, ensuring efficient scheduling, patient access, exceptional customer service, and…
Added 4 mins ago
Mutual Fund Pricing - REMOTE
Nationwide Life and Annuity Insurance Co
OH · AZ
Partner with the manager and teammates to identify recurring issues and implement practical process improvements.
Added 7 mins ago
Supply Chain Engineering Project Manager
NFI Industries
San Francisco, CA
This is a Manager position. Demonstrated independent project management success and effective communication skills are required. This is a client-facing position responsible for leading…
Added 8 mins ago
CG
CUSTOMER SERVICE MANAGER - GALESBURG, MI
Compass Group
GALESBURG, MI
- $56,500 to $62,000 USD / year
The Customer Service Manager (CSM) is responsible for delivering exceptional customer service while managing client accounts and supporting route operations. This role oversees route…
Added 20 mins ago
Sales Representative
Performance Food Group
GA
Core-Mark continues to grow as the industry leader in fresh and broadline solutions for the convenience retail industry. With a reputation for empowering customers, employees, and…
Added 20 mins ago
General Manager, FSP Operations
Parexel
Juneau, AK
Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership…
Added 20 mins ago
Audiologist - Remote
GN Hearing
Juneau, AK
…our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business.…
Added 20 mins ago
O
NetSuite Corporate Account Manager
Oracle
Juneau, AK
- $39.76 to $63.65 USD / hour
Upsell and cross-sell business application solutions within an existing base of NetSuite clients.
Added 20 mins ago
Audiologist - Remote
GN Hearing
Juneau, AK
…our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business.…
Added 20 mins ago
Senior Partnerships Manager
Humanz
New York, NY
We're looking for a Senior Partnerships Manager to own brand relationships and lead organic influencer marketing campaigns for our U.S. business. You'll combine strategic client management…
Added 23 mins ago
CL
Journeyman HVAC Service & Installation Technician
CSMT, LLC dba Comfort Solutions
Victor, MT
- $30 to $50 USD / hour
Added 23 mins ago
CL
Journeyman Plumber
CSMT, LLC dba Comfort Solutions
Victor, MT
- $30 to $50 USD / hour
…identify complex plumbing problems, execute code-compliant solutions, and ensure every installation or repair meets our strict standards for workmanship, efficiency, customer satisfaction,…
Added 23 mins ago
CL
Journeyman HVAC Technician
CSMT, LLC dba Comfort Solutions
Victor, MT
- $30 to $50 USD / hour
Added 23 mins ago
CL
Journeyman HVAC Service Technician
CSMT, LLC dba Comfort Solutions
Victor, MT
- $30 to $50 USD / hour
Added 25 mins ago
Residential Medication Services Manager
Cascadia Health
Portland, OR · Clackamas, OR · Gresham, OR
The Medication Services Manager provides leadership and oversight for medication services across residential treatment programs. This position ensures compliance with regulatory…
Added 29 mins ago
Area Manager
Synergis
Belvidere, IL
Synergis' client is a national leader in yard management and supply chain services, with more than 5,000 employees nationwide. They are seeking an Area Manager to lead multi-site operations…
Added 29 mins ago
Area Manager
Synergis
Davenport, IA
Synergis' client is a national leader in yard management and supply chain services, with more than 5,000 employees nationwide. They are seeking an Area Manager to lead multi-site operations…
Added 29 mins ago
Site Manager
Synergis
Davenport, IA
Synergis' client is a national leader in yard management and supply chain services, with more than 5,000 employees nationwide. They are seeking a Site Manager to lead operations at a…
Added 35 mins ago
NH
Off-Premise Catering Manager | Award Winning Company! | Polished Casual Restaurant
NextGen Hospitality Solutions
Costa Mesa, CA
- $95,000 to $115,000 USD / year
Build menus and quotes that fit each client's budget
Added 39 mins ago
Sage HCM Implementation & Support Manager
Baker Tilly Advisory Group, LP
Remote, United States
If yes, consider joining Baker Tilly Advisory Group, LP (BT) as a Sage HCM Implementation & Support Manager! At BT your main responsibilities will include leading client implementations and…
Added 39 mins ago
Manager, Integrated Investment
OMDUS OMD USA LLC
NY
We are looking for you - dynamic, best-in-class talent - to join team as a Manager, Integrated Investment. In this role you will assist in the national media buying. The Digital Manager,…
Added 46 mins ago
Learning Strategy & Operations Senior Principal/Associate Director - Life Science
Accenture LLP Company
NY
You are comfortable engaging with senior client stakeholders - Directors, VPs, and functional L&D leaders - and can hold the room with credibility, listen well, and help move conversations…
Added 46 mins ago
Talent & Workforce Consulting Manager - Life Science
Accenture LLP Company
NY
Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at…
Added 46 mins ago
HR Reinvention Industry & Process Advisor Manager, Life Sciences
Accenture LLP Company
NY
As a Manager in HR Reinvention, you will lead future-state process and AI integration design for clients, embedding AI into both client deliverables and your team’s ways of working.…
Added 46 mins ago
HR Reinvention Consulting Senior Manager, Life Sciences
Accenture LLP Company
NY
As an HR Transformation Senior Manager, you will lead and shape how organizations approach HR in the digital age. Your role involves defining, shaping, selling and executing HR…

Closed listing

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

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