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Added 9 mins ago
Store Manager - Mall of America
UNTUCKit
Bloomington, MN
We are looking for a Retail Store Manager to lead our store in our Mall of America store. This role is built for a sales-driven leader who thrives on building client relationships,…
Added 38 mins ago
J
Category Manager - Professional Services
Jobgether
Remote, United States
- $96,000 to $122,000 CAD / year
…applications and next steps. Our partner is looking for a Category Manager – Professional Services based in United States…
Added 50 mins ago
Senior Account Manager/Account Executive
Beacon EmbeddedWorks
Eden Prairie, MN
The Senior Account Manager/Account Executive is responsible for managing assigned customer accounts and growing Beacon’s wallet-share while serving as the main interface between the…
Added 50 mins ago
Security Assistant Account Manager East Hanover,NJ
Securitas Security Services USA, Inc.
East Hanover, NJ
Securitas plays an essential role for our clients and in society. The Assistant Account Manager position helps maintain a safe and secure environment for our clients by managing the…
Added 52 mins ago
G
Commercial Lines Account Executive
GPAC
Armonk, NY
- $90,000 to $120,000 USD / year
Client relationship management and advisory for middle market generalist book
Added 52 mins ago
G
Personal Lines Account Manager
GPAC
Dell Rapids, SD
- $50,000 to $65,000 USD / year
Are you an insurance professional who is passionate about delivering exceptional client service and building lasting relationships? We're seeking a motivated Personal Lines Account Manager…
Added 53 mins ago
G
Structural Steel Business Development
GPAC
Lansing, MI
- $100,000 to $150,000 USD / year
As a Business Development Manager, you will drive growth by identifying new opportunities, fostering client relationships, and leading strategic initiatives to expand the companies…
Added 57 mins ago
Account Manager - California
CropX
Remote, United States
CropX, a globally recognized AgTech company, is looking for a highly motivated Account Manager to manage and grow customer relationships across the West Coast region.
Added 1 hour ago
Public Relations & Communications Assistant – Entry Level
Iron Bloom Collective
Meridian, ID
…professional face-to-face communication to build public trust, explain client promotions, and secure new…
Added 1 hour ago
G
Tax Manager
GPAC
Bismarck, ND
- $110,000 to $140,000 USD / year
An established public accounting firm is seeking an experienced Tax Manager to join its growing tax practice. This opportunity is ideal for a public accounting professional who enjoys…
Added 1 hour ago
G
Tax Manager
GPAC
Bismarck, ND
- $110,000 to $140,000 USD / year
An established public accounting firm is seeking an experienced Tax Manager to join its growing tax practice. This opportunity is ideal for a public accounting professional who enjoys…
Added 1 hour ago
G
Tax Manager
GPAC
Bismarck, ND
- $110,000 to $140,000 USD / year
An established public accounting firm is seeking an experienced Tax Manager to join its growing tax practice. This opportunity is ideal for a public accounting professional who enjoys…
Added 1 hour ago
G
Tax Manager
GPAC
Bismarck, ND
- $110,000 to $140,000 USD / year
An established public accounting firm is seeking an experienced Tax Manager to join its growing tax practice. This opportunity is ideal for a public accounting professional who enjoys…
Added 1 hour ago
G
Tax Manager
GPAC
Bismarck, ND
- $110,000 to $140,000 USD / year
An established public accounting firm is seeking an experienced Tax Manager to join its growing tax practice. This opportunity is ideal for a public accounting professional who enjoys…
Added 1 hour ago
G
Tax Manager
GPAC
Dallas, TX
- $110,000 to $140,000 USD / year
An established public accounting firm is seeking an experienced Tax Manager to join its growing tax practice. This opportunity is ideal for a public accounting professional who enjoys…
Added 1 hour ago
G
Tax Manager
GPAC
Dallas, TX
- $110,000 to $140,000 USD / year
An established public accounting firm is seeking an experienced Tax Manager to join its growing tax practice. This opportunity is ideal for a public accounting professional who enjoys…
Added 1 hour ago
G
Tax Manager
GPAC
Dallas, TX
- $110,000 to $140,000 USD / year
An established public accounting firm is seeking an experienced Tax Manager to join its growing tax practice. This opportunity is ideal for a public accounting professional who enjoys…
Added 1 hour ago
AH
General Manager
Ace Handyman Services
Bremerton, WA
- $65,000 to $75,000 USD / year
Ace Handyman Services is seeking a strategic, operationally strong General Manager to run and grow our handyman and painting divisions, an established home services business in the…
Added 1 hour ago
G
Commercial Flooring Project Manager
GPAC
Birmingham, AL
- $90,000 to $120,000 USD / year
A respected leader in commercial and residential flooring is looking for a motivated Project Manager to join their team.
Added 1 hour ago
G
Architecture Project Manager
GPAC
Warren, MI
- $90,000 to $110,000 USD / year
…strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…
Added 1 hour ago
RA
Client Success Manager
Right at Home San Marcos, TX
San Marcos, TX
- $45,000 to $50,000 USD / year
Right at Home is seeking an experienced Client Success Manager to oversee the client and caregiver experience, support daily operations, ensure compliance, and maintain exceptional service…
Added 1 hour ago
G
Architecture Project Manager
GPAC
Aurora, CO
- $90,000 to $110,000 USD / year
…strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…
Added 1 hour ago
Shift Manager - AI Company
Allied Universal
San Francisco, CA
Allied Universal® is hiring a Shift Manager. As a Shift Manager, you will manage a team of security officers, site and or shift supervisors including hiring/selection, scheduling, payroll,…
Added 1 hour ago
Distribution Sales Manager
Beacon EmbeddedWorks
Eden Prairie, MN
The Distribution Sales Manager is responsible for driving new customer engagements. This is an exciting opportunity for strategic thinkers with strong negotiation skills who like to work…
Added 1 hour ago
Office Manager
SWE Solutions
Itasca, IL
The Office Manager is responsible for overseeing the daily administrative and operational functions of the company to ensure efficient business operations and organizational effectiveness.…

Closed listing

TEKsystems

Customer Experience Manager

Bethpage, NY, United States

$50 to $65 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $50 to $65 USD / hour
Experience: 1) 7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Member Experience Intelligence (MXI) Capability Acceleration Lead is a strategic and execution-focused leader responsible for accelerating the maturity, activation, and operational effectiveness of Member Experience Intelligence program. This temporary assignment serves as a critical bridge between member intelligence, operational execution, and organizational action, ensuring that insights generated through the MXI ecosystem are translated into meaningful improvements to the member experience.

Working across business channels, operations, digital, technology, analytics, marketing, and member-facing functions, the incumbent will help operationalize MXI strategy, strengthen governance and operating rhythms, expand listening capabilities, and establish scalable practices that support organizational growth and future integration initiatives. The role requires a highly collaborative professional who can navigate ambiguity, influence without authority, and drive outcomes through a strong member-centric lens.

Top Skills' Details

7+ years experience in leading/managing projects and initiatives specific to MX (member experience) or CX (customer experience)
Qualtrics experience (or a comparable platform).
Demonstrated experience translating strategic initiatives into operational execution and sustainable business practices.

Job Description:

MXI Strategy Execution & Capability Development

Translate Member Experience Intelligence strategies, priorities, and emerging capabilities into executable operating models, workplans, processes, and sustainable business practices.

Partner with leadership to advance the maturity of member listening and intelligence ecosystem.

Identify opportunities to improve the effectiveness, consistency, and scalability of MXI practices across the organization.

Develop and implement repeatable frameworks that support long-term capability growth and organizational adoption.

Insight-to-Action Leadership

Partner with MXI analysts and business leaders to transform member insights, feedback, operational data, and behavioral signals into actionable business opportunities.

Facilitate the translation of intelligence into measurable initiatives, operational improvements, and member experience enhancements.

Ensure recommendations are strategically aligned, operationally feasible, and focused on improving member outcomes.

Drive accountability for action planning, ownership assignment, and execution follow-through resulting from MXI findings.

Channel Governance & Operating Rhythm

Support and facilitate monthly channel intelligence reviews and operating forums.

Ensure member experience insights are effectively communicated, prioritized, and assigned for action.

Establish governance practices that promote transparency, collaboration, and consistent decision-making.

Monitor progress against identified actions and help remove barriers to successful implementation.

Member Experience Advocacy

Serve as a champion for the member perspective across strategic and operational initiatives.

Evaluate business processes, policy changes, organizational initiatives, and service delivery practices through the lens of member impact.

Promote a culture that prioritizes member-centric decision-making and continuous experience improvement.

Help business leaders understand and act upon the member implications of operational decisions.

Listening & Intelligence Expansion

Support the continued evolution of MXI capabilities beyond traditional survey programs.

Assist in the integration and utilization of digital experience data, contact center intelligence, passive feedback mechanisms, and behavioral signals.

Identify opportunities to enhance the breadth, depth, and effectiveness of member listening strategies.

Contribute to the development of holistic intelligence practices that connect multiple sources of member feedback and operational data.

Cross-Functional Collaboration & Program Coordination

Coordinate initiatives involving business channels, operations, digital, technology, analytics, marketing, and other stakeholder groups.

Build strong partnerships across organizational levels to drive alignment and momentum.

Facilitate problem-solving discussions and consensus-building among diverse stakeholders.

Influence outcomes through collaboration, credibility, and relationship management rather than direct authority.

Quality Assurance & Operational Excellence

Review analyses, presentations, recommendations, project plans, and operating models for completeness, clarity, accuracy, and actionability.

Challenge assumptions and identify gaps, risks, dependencies, and improvement opportunities.

Ensure communications are executive-ready and effectively convey insights and business implications.

Promote disciplined execution and continuous improvement throughout MXI initiatives.

Capability Documentation & Knowledge Transfer

Develop documentation, toolkits, governance materials, operating procedures, and best practices to ensure sustainability beyond the temporary assignment.

Establish processes and resources that support long-term organizational ownership of MXI capabilities.

Facilitate knowledge transfer activities to internal stakeholders and leadership.

Ensure key learnings and operational practices are embedded within the organization.

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $50.00 - $65.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Bethpage, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

About employer

More about this job

Skills

Customer experience
Leadership
Translation
Collaboration
Decision making
Business processes
Problem solving
Quality assurance
Presentation skills
Process improvement
Documentation

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