Collaboration Engineer

DescriptionLocation: Southwest Michigan (Grand Rapids, Kalamazoo, Marshall corridor) Duration: 3-6 Month Contract-to-Hire Schedule: Hybrid | 8:00 AM - 5:00 PM Start Date: ASAP Target Conversion Salary: $77,608 - $128,458Opportunity OverviewOur healthcare client is seeking a Collaboration Engineer II to join its Telecommunications team supporting enterprise voice, contact center, and unified communications technologies across a large healthcare environment. The position is a contract-to-hire opportunity and mirrors the structure of the Network Engineer III opening.This individual will serve as a key resource supporting Cisco voice and contact center technologies that support patient access, business operations, clinical teams, and customer service functions throughout the organization. The hiring manager emphasized that Contact Center experience is the most critical component of the role, with Cisco voice expertise serving as a strong secondary skillset.Contact Center Administration:Configure and maintain Cisco Contact Center platformsSupport queues, agents, teams, workflows, skills, and routing scriptsAnalyze call center performance metricsSupport business units with workflow and call-routing optimizationAdminister Webex Contact Center initiativesVoice Engineering:Administer and support Cisco Unified Communications environmentsMaintain CUCM clusters and Cisco UnitySupport SIP trunks, PSTN connectivity, and voice gatewaysDesign and maintain enterprise dial plansImplement moves, adds, changes, and voice service improvementsOperational Support:Troubleshoot complex voice and contact center incidentsMonitor platform performance and availabilityParticipate in system upgrades, maintenance, and outage responseCollaborate with vendors, carriers, infrastructure, networking, and security teamsParticipate in after-hours support when necessaryProject Work:Support Webex Con;tact Center migration effortsAssist with DID porting initiativesParticipate in telecommunications modernization projectsSupport cloud communications and CCaaS transformation initiativesEnvironment:The Telecommunications team supports a broad portfolio of communication technologies including:Cisco Unified Call Manager (CUCM)Cisco UnityCisco UCCXCisco Webex Contact CenterVoice gatewaysSIP trunksPSTN connectivityPaging systemsSpok technologiesVoceraMobility and soft-phone solutionSkillsExchange, Exchange server, Cisco voip, Engineering, Sharepoint, Uccx, Exchange o365, Azure, SupportTop Skills DetailsExchange,Exchange server,Cisco voip,EngineeringAdditional Skills & QualificationsRequired Qualifications:5+ years of enterprise VoIP and unified communications experience3+ years supporting Cisco collaboration technologiesExperience with Cisco Contact Center solutionsExperience supporting SIP trunking technologiesStrong troubleshooting and analytical skillsAbility to manage multiple projects simultaneouslyStrong communication skillsExperience working in enterprise environmentsPreferred Qualifications:Cisco CCNA Collaboration or CCNP CollaborationCisco Contact Center certificationsWebex Contact Center experienceCloud contact center / CCaaS experienceHealthcare industry experienceCarrier migration experienceContact center reporting and analytics experienceExperience LevelEntry Level Job Type & LocationThis is a Contract to Hire position based out of Kalamazoo, MI. Pay and BenefitsThe pay range for this position is $45.00 - $65.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Kalamazoo, MI. Application DeadlineThis position is anticipated to close on Oct 23, 2026. Workplace TypeThis is a hybrid position in Kalamazoo,MI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.