Cmdb Analyst

ServiceNow CMDB Analyst

Overview

Seeking a ServiceNow CMDB Analyst to support the health, governance, and continuous improvement of the CMDB. This individual will be responsible for maintaining data quality, supporting discovery and integrations, partnering with infrastructure and application teams, and ensuring the CMDB provides reliable data for ITSM processes and reporting.

Responsibilities

• Monitor and improve CMDB health, data quality, and governance, including remediation of duplicate, stale, and orphaned configuration items (CIs).
• Support ServiceNow Discovery, Service Graph Connectors, and CMDB-related integrations while troubleshooting discovery, reconciliation, and data quality issues.
• Maintain CI structures, attributes, relationships, and lifecycle processes in alignment with CSDM and configuration management best practices.
• Partner with application, infrastructure, and platform teams to ensure accurate and reliable configuration data.
• Support Incident, Problem, Change, and Risk Management processes through dependency mapping and impact analysis.
• Train stakeholders on CMDB standards, processes, and data management procedures.
• Build and maintain CMDB reports, dashboards, and KPIs to measure coverage, accuracy, compliance, and overall health.
• Participate in configuration management initiatives and process improvement efforts.

Required Skills

• ServiceNow CMDB administration and governance
• Process improvement and data quality management
• Data analysis, reconciliation, and troubleshooting
• Strong communication and stakeholder management skills

Preferred Experience

• ServiceNow Discovery
• CMDB integrations and data sources
• CSDM
• ITSM processes (Incident, Problem, Change, and Risk Management)

Preferred Certifications

• ITIL v4 Foundation
• ServiceNow Certified System Administrator (CSA)
• ServiceNow CIS - Data Foundations

Experience Level

• Intermediate (typically 2-5+ years of relevant experience)

Job Type & LocationThis is a Contract position based out of Kansas City, MO. Pay and BenefitsThe pay range for this position is $65.00 - $70.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Kansas City, MO. Application DeadlineThis position is anticipated to close on Nov 11, 2026. Workplace TypeThis is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.