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GGU One Contact Center Operations Manager (47293)
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Remote, United States
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Position Title: GGU One Contact Center Operations Manager

TEKsystems

Cluster Telecommunications Services Manager

Los Angeles, CA, United States

$75 to $85 USD / hour

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Job details

Pay: $75 to $85 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Description

The Cluster Telecommunications Service Manager (CTSM) is responsible for the end-to-end strategic planning, coordination, and intentional delivery of telecommunications services across a defined cluster of venues (approximately 815 venues) for a Large Scale event in 2028.

This role provides direct leadership and oversight to Venue Planning and Operations Managers (VPOMs) and ensures that all venues within the cluster are delivered, integrated, supported, and decommissioned in alignment with program objectives, schedules, and service levelscovering the full lifecycle of planning, ordering, deployment, configuration, testing/commissioning, monitoring, operations support, and decommissioning.

Key Responsibilities

Cluster Leadership & Accountability Own end-to-end delivery and operational readiness for all venues within the assigned cluster. Provide direction, prioritization, and performance management for Venue Planning & Operations Managers (VPOMs). Ensure consistent execution across venues, aligning to program standards, governance, and timelines. Act as the single point of accountability for cluster-level performance, risks, and outcomes. Accountable for the full service lifecycle across the cluster, including planning, ordering, deploying, configuring, testing, monitoring, support, and decommissioning.

Integrated Planning & Delivery Coordinate cluster-wide strategic planning across all Service Packages (SP2, SP3, SP4, SP7), including requirements definition, dependency management, and delivery sequencing. Collaborate with delivery partners responsible for other Service Packages. Lead or coordinate ordering and fulfillment activities (equipment, circuits/services, spares) to ensure materials and services arrive on time for deployment windows.

Ensure alignment of:

o High-Level Designs (HLDs) and Low-Level Designs (LLDs) o Deployment schedules and dependencies o Configuration, testing, commissioning, and acceptance activities o Monitoring, alerting, and operational support readiness (tools, processes, escalation paths) o Manage interdependencies between venues and external stakeholders.

Program & Schedule Alignment Ensure all cluster activities align with the NTT Project Schedule and individual Venue Rollout Schedules (VROS) Identify critical path risks and implement mitigation strategies. Provide accurate and timely inputs to program reporting cycles.

Operational Readiness & Execution Oversee transition from planning to operations across all cluster venues, ensuring an intentional handoff to steady-state support.

Ensure readiness for:

o Test Events o Technology Rehearsals o Critical Operational Periods Ensure services are actively monitored and supported through defined incident, escalation, and reporting processes to maintain SLA performance. Validate that staffing, infrastructure, and processes meet SLA requirements. Plan and oversee decommissioning activities (service shutdown, asset recovery/return, documentation closeout) in coordination with program timelines and stakeholders.

Risk, Issue, and Escalation Management Own cluster-level risk and issue management. Consolidate and escalate risks from VPOMs as needed.

Drive resolution of:

o Cross-venue conflicts o Resource constraints o Schedule impacts Maintain alignment with program-level risk management processes.

Resource & Logistics Coordination Oversee resource planning across all venues in the cluster.

Ensure:

o Adequate staffing (VPOMs, VTSMs, engineers) o Alignment with accreditation and access constraints o Efficient allocation of shared resources o Coordinate logistics for multi-venue deployments and operations

Service Performance & Quality Assurance

Ensure all venues meet:

o Service Level Agreements (SLAs) o Performance KPIs o Acceptance criteria Drive consistency in quality across all venues. Support testing, validation, and acceptance processes.

Additional Skills & Qualifications

Bachelor's degree in a relevant field (e.g., Business, Information Technology, Event Operations) required; advanced degree or certifications (e.g., PMP, ITIL) preferred; Experience working with diverse teams across multiple organizational boundaries

Experience Level

Expert Level

Job Type & LocationThis is a Contract position based out of Los Angeles, CA. Pay and BenefitsThe pay range for this position is $75.00 - $85.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Los Angeles, CA. Application DeadlineThis position is anticipated to close on Nov 23, 2026. Workplace TypeThis is a fully onsite position in Los Angeles,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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