Cluster Telecom Service Manager

Cluster Telecommunications Service Manager About the Opportunity Our client is seeking experienced Cluster Telecommunications Service Managers to support a large-scale, multi-venue technology and telecommunications deployment program. This role is responsible for overseeing telecommunications and infrastructure delivery across a designated group of venues, ensuring successful planning, deployment, operational readiness, live-event support, and decommissioning activities.This is a highly visible leadership role supporting a complex, mission-critical environment that requires strong telecommunications expertise, large-scale program delivery experience, and the ability to coordinate multiple stakeholders across numerous venues and workstreams.

Key Responsibilities

Cluster Leadership & Service Delivery

• Lead end-to-end telecommunications service delivery across multiple venues within an assigned cluster.
• Provide direction and oversight to venue-level technology and operations managers.
• Drive consistency, quality, and program compliance across all assigned locations.
• Serve as the primary escalation point for cluster-level operational and delivery challenges.

Program Planning & Execution

• Coordinate planning, deployment, testing, operational readiness, and support activities across multiple venues.
• Ensure alignment of infrastructure designs, implementation schedules, and operational requirements.
• Manage dependencies between venues, vendors, and partner organizations.
• Track critical milestones and proactively mitigate delivery risks.

Operational Readiness

• Ensure venues are prepared for testing, rehearsals, and live operational events.
• Validate readiness of monitoring, support processes, staffing plans, and escalation procedures.
• Support transition from deployment activities to steady-state operations.
• Oversee venue decommissioning and asset recovery efforts following event completion.

Risk & Resource Management

• Manage cluster-level risks, issues, and escalations.
• Coordinate shared resources across multiple venues and deployment teams.
• Ensure staffing plans support program schedules and operational demands.
• Drive issue resolution related to scheduling, logistics, access, and resource constraints.

Service Performance & Quality Assurance

• Ensure telecommunications services meet agreed performance standards and service levels.
• Support testing, commissioning, validation, and acceptance activities.
• Promote operational excellence and quality across all assigned venues.

Required Qualifications

• 12+ years of experience in telecommunications, network infrastructure, IT operations, and large-scale technology program delivery.
• Experience leading multi-site or multi-venue technology deployments.
• Experience managing teams and leading through other managers.
• Strong understanding of:
• WAN, LAN, Wi-Fi, and telecommunications infrastructure
• Technology operations and service delivery
• Large-scale deployment programs
• Incident, change, and service management practices
• Experience coordinating cross-functional teams in fast-paced operational environments.
• Strong stakeholder management and executive communication skills.

Preferred Qualifications

• Experience supporting live events, sports, entertainment venues, broadcast environments, convention centers, or other large operational programs.
• PMP, PgMP, ITIL, PRINCE2, or similar certifications.
• Experience with infrastructure deployment, operational readiness, and event-focused technology delivery.
• Bachelor's degree in Information Technology, Business, Engineering, or a related field.

Work Environment

• Hybrid onsite presence required in the Los Angeles area.
• Approximately 3-4 days onsite per week.
• Opportunity to support one of the largest technology and telecommunications deployment programs in North America.

Compensation

Pay range: $75-$85/hour depending on experience, qualifications, and overall fit.Additional Skills & QualificationsBachelor's degree in a relevant field (e.g., Business, Information Technology, Event Operations) required; advanced degree or certifications (e.g., PMP, ITIL) preferred; Experience working with diverse teams across multiple organizational boundariesExperience LevelExpert Level Job Type & LocationThis is a Contract position based out of Los Angeles, CA. Pay and BenefitsThe pay range for this position is $75.00 - $85.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Los Angeles, CA. Application DeadlineThis position is anticipated to close on Nov 19, 2026. Workplace TypeThis is a fully onsite position in Los Angeles,CA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.