Client Services Coordinator

Client Services Coordinator Location: Scottsdale, AZSchedule: Monday-Friday, 9:00 AM-6:00 PMHybrid: 4 days onsite | 1 day remoteTraining: 5 days onsite, 9:00 AM-6:00 PMType: 4-month contract-to-hireStart Date: November 30Position Overview We are seeking a Client Services Coordinator to join a growing financial technology organization in Scottsdale, AZ. This is a great opportunity for someone with strong customer service, administrative, and problem-solving skills who enjoys working directly with clients in a fast-paced environment.In this role, you will support plan sponsors and advisors by responding to incoming calls and emails, resolving account and administrative issues, and coordinating with internal teams to ensure clients receive timely and accurate support.

Responsibilities

• Support a book of business consisting of plan sponsors and advisors, assisting with servicing and administrative needs.
• Respond to incoming client calls and emails in a call center environment.
• Troubleshoot client questions and resolve service issues at the initial point of contact whenever possible.
• Create, manage, and follow up on service tickets to ensure issues are resolved in a timely manner.
• Set clear expectations with clients regarding processes, timelines, and next steps.
• Partner with internal teams to research and resolve client satisfaction issues.
• Participate in scheduled client calls to provide plan updates and discuss the status of outstanding issues.
• Document client interactions and account updates within internal systems.
• Support complaint resolution and escalate appropriate issues to management, Legal, or Compliance.
• Share client feedback and data-driven insights with product teams to help improve the platform and overall client experience.

Qualifications

• Strong customer service and administrative skills.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• High attention to detail and ability to manage multiple priorities.
• Comfortable working in a fast-paced, client-facing environment.
• Call center experience preferred.
• Financial services experience preferred.
• Bachelors degree preferred.
• Bilingual Spanish skills are a plus.

Work Environment This position follows a hybrid schedule with 4 days onsite and 1 day remote each week at the Scottsdale, AZ office.Initial training will be fully onsite, Monday-Friday from 9:00 AM-6:00 PM. After training, the position will transition to the standard hybrid schedule.This is a 4-month contract-to-hire opportunity with the potential to convert to a permanent position.Why This Opportunity? Youll have the opportunity to build experience within the fintech and financial services industry while working directly with clients, advisors, and internal teams. This role is ideal for someone who enjoys solving problems, building client relationships, and providing a high level of service. Job Type & LocationThis is a Contract to Hire position based out of Scottsdale, AZ. Pay and BenefitsThe pay range for this position is $24.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Scottsdale, AZ. Application DeadlineThis position is anticipated to close on Nov 18, 2026. Workplace TypeThis is a hybrid position in Scottsdale,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.