Client Computing Analyst

Description

GENERAL DESCRIPTION (ACCOUNTABILITY OBJECTIVE):

The Client Computing Analyst plays a critical role in executing day-to-day support of High Companies end user computing environment. The Client Computing Analyst supports information technologies and infrastructure for all High Companies business units. The Client Computing Analyst will assist in resolving technical issues related to desktop support and assist with identifying issues that need to be routed to the network, server, and cybersecurity teams. The Analyst should have the ability to work effectively and contribute positively as a team member within a fast-paced environment. Must have excellent customer service skills and the ability to explain solutions to other individuals over the phone, through email/instant message, as well as in person. The Client Computing Analyst operates as part of the Client Computing team under the direction of the Client Computing Manager.

EXPERIENCE, SKILLS, TRAINING, AND/OR EDUCATION REQUIRED:

Associates degree, or equivalent experience in computer software and hardware 3-5 years of recent experience with technical support of personal computer-based hardware such as PC, Mac, mobile devices, copiers, printers, and peripherals.

Experience in or knowledge of the following areas:

o Experience with PC imaging technologies (Microsoft Deployment Toolkit and Autopilot). o The ability to assess hardware and software issues and make technical decisions with minimal supervisor assistance. o Experience providing software support for various Microsoft operating systems and Microsoft Office 365 Suite of products. o Active Directory knowledge including user administration, OU structures, computer objects o Basic knowledge of network troubleshooting o Previous experience supporting Multi Factor Authentication products. o Previous experience providing second level support in a corporate environment. o Working experience with, but not limited to, the following process areas: incident management, problem management, patching. o Demonstrated problem-solving skills for networks, applications, and business processes with ability to identify root cause issues. o Experience with software push technology. o Organizational skills to complete assigned tasks on time and within minimal supervision. o Demonstrated customer service focus.

REPORTING RELATIONSHIPS (UPWARD AND DOWNWARD):

The Client Computing Analyst is appointed by and reports to the Client Computing Manager. Currently there are no direct reports to this position.

ESSENTIAL JOB FUNCTIONS:

Fundamental job requirements which an individual must be able to perform to accomplish the basic duties

of the job:

Perform troubleshooting using different diagnostic techniques. Troubleshoot, diagnose, and resolve technical hardware and/or software issues. Provide quick resolution and excellent customer service. Keep record of problems and their resolution. Perform base computer imaging. Perform asset management tasks including but not limited to inventory receipt, asset assignment, asset retirement, asset tracking, and asset reporting. Send IT communication out to various groups as requested. Follow-up with customers. Provide feedback on processes and make recommendations on areas to improve. Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting. Suggest improvements to procedures.

MARGINAL JOB FUNCTIONS:

Duties performed by the job which are not critical to the successful completion of the essential job

functions:

Perform other duties and assignments as required by Client Computing Manager.

Skills

level 2 support, imaging, windows

Top Skills Details

level 2 support,imaging,windows

Additional Skills & Qualifications

OTHER SKILLS AND ABILITIES (Preferred but not required) Group Policy knowledge Experience with encryption software Experience with endpoint security products Asset Management experience PowerShell scripting knowledge

Experience Level

Intermediate Level

Job Type & LocationThis is a Permanent position based out of Lancaster, PA. Pay and BenefitsThe pay range for this position is $62000.00 - $72000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.https://www.high.net/careers/benefits/ Job Type & LocationThis is a Permanent position based out of Lancaster, PA. Application DeadlineThis position is anticipated to close on Nov 5, 2026. Workplace TypeThis is a fully onsite position in Lancaster,PA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.