Business Technology Account Manager

Description

Business Technology Account Manager

Our client is a regulated electric transmission and distribution utility serving customers across Texas. They are a subsidiary of a larger energy holding company and are currently in an aggressive growth phase backed by significant private equity investment. Capital programs are expanding rapidly, headcount is scaling fast, and the demand for technology support across the organization is growing faster than existing resources can keep up with.

The IT organization that supports this utility operates as a shared services model based in another state. The Business Technology Account Manager is the dedicated on site representative who bridges the gap between the Texas based business leadership team and the remote shared services IT organization. They sit with the business every day in Lewisville TX while coordinating across an IT organization in another location. This dual dynamic serving the local business while navigating a remote IT organization with its own priorities and competing demands is the defining challenge of the role. Candidates must be comfortable and effective operating in that environment.

What This Person Does:

Serves as the single point of accountability between VP level business leaders and the shared services IT organization. Triages technology issues, identifies the right owners inside IT, and drives resolution with real timelines and real answers. Tracks active technology programs across the business portfolio and keeps leadership informed on status, risks, and dependencies. Escalates issues that are not moving and advocates for business priorities inside IT planning and governance conversations. Over time proactively identifies technology gaps and brings forward recommendations before problems become fires. This is not a project manager role and it is not a hands on technical role. It is a business relationship management and accountability role that requires someone who can operate as a trusted peer to VP level executives and influence outcomes across a matrixed organization without direct authority.

Who They Work With:

On the business side VP level executives across Operations, Engineering and System Reliability, and Regulatory Services. These executives are highly engaged, tightly aligned, and will have direct and frequent access to the BTAM on a daily basis. On the IT side Enterprise Architecture, PMO, Infrastructure and Client Services, Cybersecurity, and Application teams inside the shared services organization.

Technology Environment:

The candidate will need working familiarity across a broad enterprise technology portfolio. This includes cloud infrastructure, IT service management platforms, enterprise asset management, identity and access management, data and analytics platforms, cybersecurity programs and compliance frameworks relevant to regulated utilities, telecommunications infrastructure, and field operations technology supporting line crews across Texas. Depth in any one area is less important than breadth across all of them.

What We Are Looking For:

Seven or more years in IT business relationship management, technology account management, or a client facing technology leadership role. Demonstrated ability to manage VP level relationships and drive outcomes across a matrixed organization without direct authority. Broad technology fluency conversant across infrastructure, cloud, cybersecurity, and enterprise applications without needing to be a deep technical expert in any one area. Strong executive communication skills with the ability to translate technical topics into business language and business needs into technology priorities. Experience in a regulated industry strongly preferred. Must be fully committed to on site presence in Lewisville TX five days a week and genuinely energized by a fast moving high growth environment.

Nice to Haves these will meaningfully differentiate a candidate:

Utility industry experience electric transmission and distribution experience is a significant differentiator and will accelerate credibility with the business leadership team.

Microsoft certification the environment runs heavily on Microsoft infrastructure and any relevant certification is a plus.

Field operations awareness understanding what it means when technology fails for crews working in the field in a safety critical environment.

Familiarity with OT IT convergence and SCADA EMS environments operational technology awareness is valued even at a conceptual level.

NERC CIP awareness understanding of cybersecurity compliance requirements in the electric utility sector.

ServiceNow functional knowledge the organization uses ServiceNow for IT service management and is actively expanding the platform.

Change management and Agile delivery experience.

Power BI or similar data and analytics platform familiarity.

Skills

Account management, stakeholder management, it infrastructure, project management, microsoft certified professional, microsoft certified, utility industry

Top Skills Details

Account management,stakeholder management,it infrastructure,project management

Additional Skills & Qualifications

Utility industry experience Microsoft certification Field operations awareness SCADA EMS familiarity Change management Agile delivery Power BI OT IT convergence

Experience Level

Expert Level

Job Type & LocationThis is a Contract to Hire position based out of Lewisville, TX. Pay and BenefitsThe pay range for this position is $52.00 - $70.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Lewisville, TX. Application DeadlineThis position is anticipated to close on Nov 17, 2026. Workplace TypeThis is a fully onsite position in Lewisville,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.