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Sr Field Applications Engineer (FAE)
Renesas Electronics
San Jose, CA
We are seeking a highly capable Senior Field Applications Engineer (FAE) to support strategic customers across datacenter, AI, server, and advanced computing markets. This role is based in…
Added just now
Sr Field Applications Engineer (FAE)
Renesas Electronics
San Jose, CA
We are seeking a highly capable Senior Field Applications Engineer (FAE) to support strategic customers across datacenter, AI, server, and advanced computing markets. This role is based in…
Added just now
Senior AI Engineer, Release Engineering
Intercontinental Exchange Holdings, Inc.
Atlanta, GA
The Senior Engineer is a full-stack engineer with strong AI and large language model (LLM) expertise, embedded within the Release Engineering Development team. This team designs and…
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Senior Manager, Structuring (Tax/Preferred Equity)
Crux
Remote, United States
The Senior Manager, Tax/Preferred Equity will be a core member of Crux’s Structuring team, reporting to leadership within the Structuring team. The team delivers capital solutions across…
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Primary Job Template
Quince
Carneys Point, NJ
We’re looking for an IT Engineer II to join our growing North America IT team. In this role, you will help ensure reliable IT operations, secure device and access management, and a seamless…
Added 1 min ago
Space Vehicle and Electronic Component Structural Engineer
The Aerospace Corporation
El Segundo, CA · Chantilly, VA · Colorado Springs, CO
…well-qualified Space Vehicle and Electronic Component Structural Engineer (Engineering Specialist/ Senior Engineering Specialist - Aeronautical and Aerospace Structural Engineering), with a…
Added 5 mins ago
Industrial Engineer 2
Fox Factory, Inc.
United States
…efficiency, reducing costs, and enhancing product quality. As a more senior-level engineer, this role requires demonstrated experience in process improvement, data analysis, and…
Added 6 mins ago
Senior Technical Support Engineer- Global Financial Crimes
Bank of America, National Association
United States
Enterprise Risk and Finance APS is seeking a high energy, execution focused Senior Technical Support Engineer to join our global APS team supporting Global Financial Crimes. This is a high…
Added 6 mins ago
Mechanical Engineer II
Sanders Industries Holdings
Bloomfield, CT
Kaman Air Vehicles is seeking an experienced and motivated Mechanical Engineer III to join our team in Bloomfield, CT. In this role, you will support the design, analysis, development, and…
Added 7 mins ago
SS
Head of AI Transformation, Engineering & SaaS Operations, MD
State Street
Burlington, MA
- $170,000 to $282,500 USD / year
Automate Customer Health Check process after weekend maintenance periods.
Added 8 mins ago
Identity Governance and Administration (IGA) Engineer
ITC Digital Solutions
San Antonio, TX
ITC Digital Solutions is seeking a talented Identity Governance and Administration (IGA) Engineer to design, deploy, configure, and maintain enterprise-wide identity governance solutions…
Added 11 mins ago
Sales Operations Intern
Coloplast A/S
Arlington HQ, VA
The Sales Operations Intern is based in a Kerecis office and reports to the Senior Process Improvement Engineer. This is a temporary part-time position, working up to 20 hours a week.
Added 11 mins ago
Senior Python Software Engineer III
JPMC page
Houston, TX
As a Senior Associate Developer at JPMorganChase within the Corporate Technology Market Risk Management Development Organization, you are part of an agile team that works to enhance,…
Added 13 mins ago
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Systems Engineer, Mid
Booz Allen Hamilton
Colorado Springs, CO
- $61,900 to $141,000 USD / year
You will work alongside senior engineers and IT leadership to administer core Windows services, build automation solutions, and support the reliability and security of enterprise systems.…
Added 13 mins ago
Senior Network Security Engineer
GD Information Technology, Inc.
United States
The Senior Network Security Engineer is responsible for the configuration, deployment, and management of the customer’s security appliances and infrastructure in a 24x7x365 environment. The…
Added 13 mins ago
Senior Field Engineer - REMOTE
GD Information Technology, Inc.
Remote, United States
…government, defense, and intelligence projects. Join GDIT as a Field Engineer for a career where your growth is just as important as the mission you…
Added 13 mins ago
Senior Technical Enablement Manager (Pre-Sales)
Abnormal
Remote, United States
As Senior Technical Enablement Manager (Pre-Sales), you'll be the technical voice that teaches Abnormal's Sales Engineers and Account Executives how to win. You'll go deep on how our…
Added 13 mins ago
Equipment Specialist Support, Senior - PR 1479
Explore
Robins AFB, GA
PE Systems, Inc. has a great opportunity for a Equipment Specialist Support, Senior in the Combat Readiness Directorate at our Warner Robins AFB, GA location. The mission of the Combat…
Added 13 mins ago
SIOP Manager - Pneumatics Platform
Gast Manufacturing, Inc.
Benton Harbor, MI · Linthicum, MD · Rutherford, NJ
…Linthicum, Maryland, we offer the scale and agility to innovate, engineer, and transform ideas into reliable solutions for the world’s most critical applications. Our products power…
Added 15 mins ago
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Junior Manufacturing Test Engineer
Pickle Robot Company
Charlestown, MA
- $69,104 to $79,707 USD / year
We’re looking for a Junior Manufacturing Test Engineer to join our Manufacturing Test Engineering team and support the commissioning, configuration, and final acceptance testing of our…
Added 19 mins ago
Sr. Civil Design Engineer
Dynamic Engineering Consultants, PC
Annapolis, MD
The Senior Design Engineer is responsible for leading the due diligence investigations as well as the design and engineering analyses of various types of retail, commercial, industrial and…
Added 21 mins ago
Senior Data Engineer -Python and AWS
Infosys
United States
⦁ Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
Added 25 mins ago
Senior Staff AI / ML Solutions Engineer
Thermo Fisher Scientific
Morrisville, NC
We have a new opening within the Clinical Research Group (CRG) of Thermo Fisher for a Senior Staff AI/ML Solutions Engineer to support the Finance organization and serve as the hands-on…
Added 25 mins ago
AI Forward Deployed Engineer
Shermco Industries, Inc.
Irving, TX
We are hiring a Forward Deployed AI Engineer to embed with Shermco business units, find where AI can change how work gets done, and build the solutions that prove it. You will spend real…
Added 25 mins ago
AI Product Engineer
Shermco Industries, Inc.
Irving, TX
We are growing our data capabilities and are looking for a Senior Data Engineer to help us build the next stage of our analytics and AI journey. You’ll join a small, collaborative team that…

TEKsystems

AWS Connect Systems Engineer

Scottsdale, AZ, United States

$50 to $70 USD / hour

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Job details

Pay: $50 to $70 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior Systems Engineer Contact Center & Voice Position Overview We are seeking a Senior Systems Engineer to serve as a lead technical resource for enterprise Amazon Connect and Microsoft Teams Phone environments. This individual will design, implement, support, and optimize contact center and voice solutions while partnering with business leaders, vendors, carriers, and technical teams.The ideal candidate combines deep Amazon Connect experience with strong Microsoft Teams Phone and enterprise telephony knowledge and is comfortable owning solutions from initial requirements through implementation and ongoing support.

Key Responsibilities

Design, build, and administer Amazon Connect, including contact flows, queues, routing profiles, prompts, security profiles, and agent configurations.
Develop and maintain AWS Lambda, Amazon Lex, and API integrations supporting self-service, intelligent routing, and business application connectivity.
Design and support Microsoft Teams Phone, including Direct Routing, Operator Connect, auto attendants, call queues, dial plans, voice routing, and calling policies.
Lead contact center implementations and migrations, including requirements gathering, call-flow design, testing, production cutover, and post-launch support.
Manage PSTN connectivity, SIP trunking, SBCs, telecom carriers, E911, and phone number porting.
Integrate Amazon Connect with ServiceNow, CRM platforms, workforce management tools, and agent desktop solutions.
Troubleshoot complex voice, call-routing, call-quality, and integration issues in a 24x7 enterprise environment.
Develop reporting and analytics using Amazon Connect metrics, Contact Trace Records, Contact Lens, dashboards, and wallboards.
Automate provisioning, reporting, and administrative processes using PowerShell, Python, and related tools.
Maintain technical documentation, architecture diagrams, call flows, standards, and runbooks.
Partner with AWS, Microsoft, telecom carriers, implementation partners, and internal business stakeholders.
Provide technical leadership, establish best practices, and mentor other engineers and administrators.

Required Qualifications

3+ years of hands-on Amazon Connect development and administration experience in a production environment.
5+ years of Microsoft Teams Phone/enterprise voice experience, including Direct Routing and/or Operator Connect.
Strong experience with Amazon Connect contact flows, AWS Lambda, Amazon Lex, and integrations.
Strong knowledge of SIP, RTP, SBCs, codecs, call routing, call-quality troubleshooting, and E911.
Experience with phone number porting and telecom carrier coordination.
Knowledge of AWS services such as IAM, S3, DynamoDB, Kinesis, and CloudWatch.
Experience with PowerShell scripting and automation.
Experience working with ServiceNow, Jira, and Confluence.
Strong communication skills with the ability to translate business requirements into technical solutions.

Preferred Qualifications

Experience with AWS CloudFormation, CDK, or Terraform.
Python and/or Node.js development experience.
Experience migrating legacy Cisco, Webex, or similar telephony/contact center platforms.
Experience with Amazon Connect Chat, Contact Lens, Amazon Q in Connect, or other AI-enabled contact center capabilities.
AWS and/or Microsoft certifications, such as AWS Certified Developer Associate or AWS Certified Solutions Architect Associate.

What Were Looking For A hands-on Senior engineer who can take ownership of complex contact center and voice environments, work directly with both technical and business stakeholders, and lead solutions from design through implementation and production support. Job Type & LocationThis is a Contract to Hire position based out of Scottsdale, AZ. Pay and BenefitsThe pay range for this position is $50.00 - $70.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Scottsdale, AZ. Application DeadlineThis position is anticipated to close on Nov 9, 2026. Workplace TypeThis is a hybrid position in Scottsdale,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

AWS
Microsoft Teams
Call routing
Requirements gathering
SIP
ServiceNow
Troubleshoot
Reporting
Microsoft PowerShell
Python
Documentation
Leadership
Troubleshooting
Identity and access management
Amazon DynamoDB
Jira
Atlassian Confluence
Communication skills
IBM Terraform
Node.js
Cisco Webex
AWS certification

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