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Added 13 mins ago
Vice President – Full Java Stack Engineer
ewminds consulting Services
New York, NY
The VP Project Manager oversees the full project lifecycle, from requirements gathering and planning through implementation, testing, deployment, and post-launch support. Projects may…
Added 26 mins ago
Senior Staff Software Engineer, AI Telemetry and Developer Intelligence
Google
San Jose, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 28 mins ago
A
Hardware Design Engineer
Actalent
Horsham, PA
- $150,000 to $230,000 USD / year
Job Title: Senior Hardware Design Engineer Optical TransceiversJob DescriptionThis role leads the electrical hardware design of next-generation optical transceiver products for 1.2T and…
Added 30 mins ago
Senior Software Engineer, Engineering Productivity
Google
New York, NY
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 40 mins ago
Senior Pre-Sales System Engineer, SLED (San Francisco / East Bay)
Everpure
Remote, United States
…flash technology space, is seeking a talented and motivated Senior Pre-Sales Systems Engineer to join our dynamic…
Added 1 hour ago
T
Senior Active Directory & Hybrid Identity Engineer
TEKsystems
Wilmington, DE
- $72 to $82 USD / hour
The Sr. Systems Engineer (Active Directory) is an experienced Active Directory specialist to design, implement, and manage our enterprise-wide Active Directory /Entra Hybrid infrastructure.…
Added 1 hour ago
Senior Software Engineer
CoreLogic Solutions, LLC
Dallas, TX
A Senior Professional, Software Engineer designs, builds, tests, deploys, and operates end-to-end product capabilities within an AI-native engineering pod. This role develops and delivers…
Added 1 hour ago
Sr Ethernet AI Network Engineer
Jobgether
Remote, United States
As a Senior Ethernet AI Network Engineer, you will help design, deploy, and maintain high-performance Ethernet fabrics that power advanced AI and high-performance computing (HPC)…
Added 1 hour ago
Global Sales Coach
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 1 hour ago
Global Sales Coach
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 2 hours ago
Senior Software Engineer
Pearson
Durham, NC · Hoboken, NJ
A full-stack engineer who treats the interface as part of the product.
Added 2 hours ago
Senior Software Engineer – Full Stack (Python, React, GCP)
HTC Global Services Inc
Dearborn, MI
Senior Software Engineer – Full Stack (Python, React, GCP) Overview / Summary
Added 2 hours ago
Senior Software Engineer, Agentic Automations, Connect Sales AI, Google Ads
Google
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 2 hours ago
Senior Software Engineer, Machine Learning, Discover Interest Modeling
Google
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 3 hours ago
Senior Staff Software Engineer, AI/ML, Multimodal Rich Features
Google
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 4 hours ago
Staff Software Engineer, Agentic, Optimization, Recursive Self-Improvement
Google
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 5 hours ago
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Remote, United States
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 5 hours ago
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Remote, United States
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build enterprise-scale solution supporting forecasting, capacity planning, scheduling,…
Added 6 hours ago
Senior Robotics Software Engineer / ROS / Greater Boston
Kelly Services
Boston, MA
…operations faster, easier, and more modern. You’ll be building full-stack software applications using Typescript and ROS, so experience with both technologies is a…
Added 6 hours ago
TT
Senior Full Stack Engineer
True Talent Solutions Partners
Boston, MA
- $185,000 to $210,000 USD / year
…logistics for people with serious chronic conditions. As a senior individual contributor and product-minded engineer, you will shape the product and help establish the engineering…
Added 7 hours ago
Senior / Staff Software Engineer
Axella
Boston, MA
Core platform. Full-stack development across React, Node.js, and MongoDB. Building document intelligence pipelines for batch records, PDFs, Excel files, and images, and turning unstructured…
Added 7 hours ago
Senior Infrastructure Engineer, Devops
caldera
Remote, United States
We’re looking for an incredible senior engineer to help us build the future of blockchain scalability.
Added 7 hours ago
CC
Senior Product Engineer
Code Climate
New York City, NY
- $175,000 to $200,000 USD / year
We are looking for a full-stack Senior Product Engineer to join our NYC engineering team with a strong focus on front-end development, product sense, and a passion for creating exceptional…
Added 7 hours ago
Lead Application Engineer
Deliberately.ai
San Francisco, CA
We are looking for a Lead Application Engineer to join our team and lead the development of key projects across our application. This senior-level role requires someone who can…
Added 7 hours ago
Founding Engineer
Marlow
New York City, NY
Backend or full-stack engineer who has owned real workflows end-to-end

TEKsystems

AWS Connect Systems Engineer

Scottsdale, AZ, United States

$50 to $70 USD / hour

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Job details

Pay: $50 to $70 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior Systems Engineer Contact Center & Voice Position Overview We are seeking a Senior Systems Engineer to serve as a lead technical resource for enterprise Amazon Connect and Microsoft Teams Phone environments. This individual will design, implement, support, and optimize contact center and voice solutions while partnering with business leaders, vendors, carriers, and technical teams.The ideal candidate combines deep Amazon Connect experience with strong Microsoft Teams Phone and enterprise telephony knowledge and is comfortable owning solutions from initial requirements through implementation and ongoing support.

Key Responsibilities

Design, build, and administer Amazon Connect, including contact flows, queues, routing profiles, prompts, security profiles, and agent configurations.
Develop and maintain AWS Lambda, Amazon Lex, and API integrations supporting self-service, intelligent routing, and business application connectivity.
Design and support Microsoft Teams Phone, including Direct Routing, Operator Connect, auto attendants, call queues, dial plans, voice routing, and calling policies.
Lead contact center implementations and migrations, including requirements gathering, call-flow design, testing, production cutover, and post-launch support.
Manage PSTN connectivity, SIP trunking, SBCs, telecom carriers, E911, and phone number porting.
Integrate Amazon Connect with ServiceNow, CRM platforms, workforce management tools, and agent desktop solutions.
Troubleshoot complex voice, call-routing, call-quality, and integration issues in a 24x7 enterprise environment.
Develop reporting and analytics using Amazon Connect metrics, Contact Trace Records, Contact Lens, dashboards, and wallboards.
Automate provisioning, reporting, and administrative processes using PowerShell, Python, and related tools.
Maintain technical documentation, architecture diagrams, call flows, standards, and runbooks.
Partner with AWS, Microsoft, telecom carriers, implementation partners, and internal business stakeholders.
Provide technical leadership, establish best practices, and mentor other engineers and administrators.

Required Qualifications

3+ years of hands-on Amazon Connect development and administration experience in a production environment.
5+ years of Microsoft Teams Phone/enterprise voice experience, including Direct Routing and/or Operator Connect.
Strong experience with Amazon Connect contact flows, AWS Lambda, Amazon Lex, and integrations.
Strong knowledge of SIP, RTP, SBCs, codecs, call routing, call-quality troubleshooting, and E911.
Experience with phone number porting and telecom carrier coordination.
Knowledge of AWS services such as IAM, S3, DynamoDB, Kinesis, and CloudWatch.
Experience with PowerShell scripting and automation.
Experience working with ServiceNow, Jira, and Confluence.
Strong communication skills with the ability to translate business requirements into technical solutions.

Preferred Qualifications

Experience with AWS CloudFormation, CDK, or Terraform.
Python and/or Node.js development experience.
Experience migrating legacy Cisco, Webex, or similar telephony/contact center platforms.
Experience with Amazon Connect Chat, Contact Lens, Amazon Q in Connect, or other AI-enabled contact center capabilities.
AWS and/or Microsoft certifications, such as AWS Certified Developer Associate or AWS Certified Solutions Architect Associate.

What Were Looking For A hands-on Senior engineer who can take ownership of complex contact center and voice environments, work directly with both technical and business stakeholders, and lead solutions from design through implementation and production support. Job Type & LocationThis is a Contract to Hire position based out of Scottsdale, AZ. Pay and BenefitsThe pay range for this position is $50.00 - $70.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Scottsdale, AZ. Application DeadlineThis position is anticipated to close on Nov 9, 2026. Workplace TypeThis is a hybrid position in Scottsdale,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

AWS
Microsoft Teams
Call routing
Requirements gathering
SIP
ServiceNow
Troubleshoot
Reporting
Microsoft PowerShell
Python
Documentation
Leadership
Troubleshooting
Identity and access management
Amazon DynamoDB
Jira
Atlassian Confluence
Communication skills
IBM Terraform
Node.js
Cisco Webex
AWS certification

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