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Added 1 min ago
Sr HRIS Analyst, Techno-Functional Fusion Financials
Acosta Group
Lewisville, TX
As Senior Analyst, Oracle Fusion Financials , you will play a critical role in advancing Acosta Group's enterprise ERP strategy and Finance technology capabilities. Serving as the…
Added 1 min ago
Sr HRIS Analyst, TechnoFunctional Fusion HCM
Acosta Group
Lewisville, TX
As Senior Analyst, Oracle Fusion HCM , you will play a key role in shaping and evolving Acosta Group's Oracle HCM ecosystem. Serving as the functional and technical leader for our Oracle…
Added 1 min ago
Hardware Design Engineer Intern
Emerson
Round Rock, TX
…critical industrial processes? Emerson’s Process Systems and Solutions business develops automation products that power the energy and manufacturing industries. We are seeking a Hardware…
Added 1 min ago
Graduate Software Engineering Intern
Emerson
Round Rock, TX
…have never been done before? Emerson’s Process Systems and Solutions business develops automation software to streamline manufacturing processes. We are looking for a Graduate Software…
Added 1 min ago
Engineering Technology Lead Senior
Elevance Health
Grand Prairie, TX
Practical exposure in integrating AI/ML components into enterprise solutions (e.g., predictive models, automation tools, generative AI integration) preferred.
Added 2 mins ago
Technology Product Management Lead Analyst, Vice President
Citigroup
Irving, TX
The Business Analysis Lead is a senior leadership role responsible for driving business analysis and solution design across large-scale Retail Banking transformation initiatives. This role…
Added 2 mins ago
Data Engineering Senior Manager
Wells Fargo
IRVING, TX
Wells Fargo is seeking a strategic and transformational Data Engineering Senior Manager within Home Lending Data & Insights , a key data engineering organization within Consumer Technology…
Added 2 mins ago
Principal Robotics Platform Architect
Caterpillar, Inc.
Irving, TX
…systems with software, connectivity, autonomy, and AI, we deliver solutions that work in the real world - on real jobsites, at global…
Added 2 mins ago
Senior Lead Business Accountability Specialist
Wells Fargo
IRVING, TX
Leverage data, automation, and AI-enabled solutions to enhance portfolio oversight, governance, reporting, issue management, and decision-support capabilities.
Added 2 mins ago
Senior Connectivity Systems Engineer
Caterpillar, Inc.
Irving, TX
The Senior Connectivity Systems Engineer will provide end-to-end technical leadership for the development, integration, and delivery of machine connectivity capabilities. This role will…
Added 2 mins ago
Senior Manager, Product Management - Developer Experience, AI Coding Tools & Developer Research
Capital One
Plano, TX
As a Senior Manager of Product Management for Inner Loop, you will own the measurement and acceleration of how 14K+ developers write, test, and ship code at Capital One. You'll define the…
Added 2 mins ago
Director, Technical Program Management (Connectivity and Cloud Infrastructure)
Capital One
Plano, TX
…cross-organizational dependencies, and champion code-first infrastructure automation to deliver seamless, enterprise-scale experiences for our…
Added 2 mins ago
Senior Cloud Engineer (Azure/Terraform)
ManpowerGroup
Plano, TX
Work across technology to design and deliver solutions aligned with the bank’s cloud strategy.
Added 2 mins ago
Senior Lead Software Engineer - Security Platforms
JPMorgan Chase
Plano, TX
…are passionate about building secure, scalable, and impactful solutions that serve millions of customers every day. This is your opportunity to grow your career, deepen your technical…
Added 2 mins ago
Sr Manager, IT Cybersecurity Data Protection
American Airlines
Fort Worth, TX
…The Platform Security product group delivers comprehensive solutions, processes, and platforms that embed and monitor security across Cloud, Application, Endpoint / End User, Data, and AI…
Added 2 mins ago
Automation Principal Engineer
Wells Fargo
IRVING, TX · SAN ANTONIO, TX
Wells Fargo is seeking a Principal Engineer for Network Automation and Software development. The skills for this position are critical to build and deliver a successful plan and service…
Added 2 mins ago
Principal AI Scientist, Telco Tech, AWS Industries
Amazon
Dallas, TX
…strategy, driving research, and delivering production-ready solutions that unlock transformative business value for Tier-1 operators. This includes developing novel network models,…
Added 2 mins ago
Principal Technologist, 6G and AI, Telco Tech, AWS Industries
Amazon
Dallas, TX
…the execution and delivery of AI-native telecommunications solutions for next-generation networks. In this role, you will be the technical execution leader across customer co-design…
Added 2 mins ago
A
Principal Software Engineering
AT&T
Dallas, TX
- $174,100 to $261,100 USD / year
…strategies. Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions. Serves as a mentor and assists others with challenging issues. The…
Added 2 mins ago
Sr. Solution Sales Executive – State & Local Government (OT / Cyber-Physical Systems), US West (Armis/Veza)
ServiceNow, Inc.
Dallas, TX
…decision-making, or problem-solving - e.g., AI-powered tools, workflow automation, AI-driven insights, or exploring AI's impact on the function or…
Added 2 mins ago
ServiceNow Developer
Deloitte
Dallas, TX
As a Delivery Senior Consultant, Configuration and Integration Solutions on the GPS ServiceNow team, you will be responsible for:
Added 2 mins ago
Senior Quality Engineer SDET
Hilton
Dallas, TX
…revolutionizing the hospitality industry around the world! As a Senior Quality Engineer SDET , you will bring your technical skills to a hospitality company with an award-winning culture.…
Added 3 mins ago
Sr Sales Representative – Honeywell Building Automation - Central US
Honeywell Technologies
Richardson, TX · Dallas, TX
Direct experience selling Building Automation Systems (BAS), Building Management Systems (BMS), HVAC controls, security solutions, or integrated building technologies.
Added 3 mins ago
Gen AI Product Manager
Robert Half
Houston, TX
…guide the development and expansion of an enterprise AI and automation capability in Houston, Texas. This role will shape the roadmap for agentic AI solutions, align stakeholders across…
Added 3 mins ago
Senior Data Engineer
Robert Half
Houston, TX
Description We are looking for an experienced Senior Data Engineer to help design and enhance scalable data platforms that support critical business operations in Houston, Texas. This role…

TEKsystems

AWS Connect Systems Engineer

Scottsdale, AZ, United States

$50 to $70 USD / hour

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Job details

Pay: $50 to $70 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior Systems Engineer Contact Center & Voice Position Overview We are seeking a Senior Systems Engineer to serve as a lead technical resource for enterprise Amazon Connect and Microsoft Teams Phone environments. This individual will design, implement, support, and optimize contact center and voice solutions while partnering with business leaders, vendors, carriers, and technical teams.The ideal candidate combines deep Amazon Connect experience with strong Microsoft Teams Phone and enterprise telephony knowledge and is comfortable owning solutions from initial requirements through implementation and ongoing support.

Key Responsibilities

Design, build, and administer Amazon Connect, including contact flows, queues, routing profiles, prompts, security profiles, and agent configurations.
Develop and maintain AWS Lambda, Amazon Lex, and API integrations supporting self-service, intelligent routing, and business application connectivity.
Design and support Microsoft Teams Phone, including Direct Routing, Operator Connect, auto attendants, call queues, dial plans, voice routing, and calling policies.
Lead contact center implementations and migrations, including requirements gathering, call-flow design, testing, production cutover, and post-launch support.
Manage PSTN connectivity, SIP trunking, SBCs, telecom carriers, E911, and phone number porting.
Integrate Amazon Connect with ServiceNow, CRM platforms, workforce management tools, and agent desktop solutions.
Troubleshoot complex voice, call-routing, call-quality, and integration issues in a 24x7 enterprise environment.
Develop reporting and analytics using Amazon Connect metrics, Contact Trace Records, Contact Lens, dashboards, and wallboards.
Automate provisioning, reporting, and administrative processes using PowerShell, Python, and related tools.
Maintain technical documentation, architecture diagrams, call flows, standards, and runbooks.
Partner with AWS, Microsoft, telecom carriers, implementation partners, and internal business stakeholders.
Provide technical leadership, establish best practices, and mentor other engineers and administrators.

Required Qualifications

3+ years of hands-on Amazon Connect development and administration experience in a production environment.
5+ years of Microsoft Teams Phone/enterprise voice experience, including Direct Routing and/or Operator Connect.
Strong experience with Amazon Connect contact flows, AWS Lambda, Amazon Lex, and integrations.
Strong knowledge of SIP, RTP, SBCs, codecs, call routing, call-quality troubleshooting, and E911.
Experience with phone number porting and telecom carrier coordination.
Knowledge of AWS services such as IAM, S3, DynamoDB, Kinesis, and CloudWatch.
Experience with PowerShell scripting and automation.
Experience working with ServiceNow, Jira, and Confluence.
Strong communication skills with the ability to translate business requirements into technical solutions.

Preferred Qualifications

Experience with AWS CloudFormation, CDK, or Terraform.
Python and/or Node.js development experience.
Experience migrating legacy Cisco, Webex, or similar telephony/contact center platforms.
Experience with Amazon Connect Chat, Contact Lens, Amazon Q in Connect, or other AI-enabled contact center capabilities.
AWS and/or Microsoft certifications, such as AWS Certified Developer Associate or AWS Certified Solutions Architect Associate.

What Were Looking For A hands-on Senior engineer who can take ownership of complex contact center and voice environments, work directly with both technical and business stakeholders, and lead solutions from design through implementation and production support. Job Type & LocationThis is a Contract to Hire position based out of Scottsdale, AZ. Pay and BenefitsThe pay range for this position is $50.00 - $70.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Scottsdale, AZ. Application DeadlineThis position is anticipated to close on Nov 9, 2026. Workplace TypeThis is a hybrid position in Scottsdale,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

AWS
Microsoft Teams
Call routing
Requirements gathering
SIP
ServiceNow
Troubleshoot
Reporting
Microsoft PowerShell
Python
Documentation
Leadership
Troubleshooting
Identity and access management
Amazon DynamoDB
Jira
Atlassian Confluence
Communication skills
IBM Terraform
Node.js
Cisco Webex
AWS certification

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