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Clinical Program Manager
Cambia Health Solutions
Fargo, ND · Salt Lake City, UT · AR · Renton, WA · Medford, OR · Portland, OR · MN · Lewiston, ID · Spokane, WA · Burlington, WA · Vancouver, WA
…easier and lives better. As a member of the Health Services Operations (HSO) Clinical Program Management team, our Health Care Services (HCS) Program Manager provides direction, oversight…
Added 1 min ago
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Solar O&M Lead Technician - Commercial Solar
Jobot
Hemet, CA
- $50,000 to $100,000 USD / year
…industry. The ideal candidate will have experience in solar, operations and maintenance, and utility-scale solar plants. This is a permanent position with a competitive salary and benefits…
Added 2 mins ago
Strategic Operations Manager (Business Operations Manager 2)
Oregon Health Authority
United States
Opportunity Awaits, Apply Today! – Strategic Operations Manager (Business Operations Manager 2)
Added 3 mins ago
Director of Partnerships
Amperity
NY
Added 4 mins ago
Manufacturing Operations Supervisor
American Bankers Insurance Company of Florida
United States
As the Manufacturing Operations Supervisor you will be responsible for the employees in our facility, ensuring its effective operation by preparing work schedules, assigning tasks,…
Added 4 mins ago
Manufacturing Manager - Training
GE HEALTHCARE
Phoenix, AZ
Lead strategic workforce development planning to support labor pipeline, cross‑training coverage, and succession planning in partnership with Operations and HR.
Added 6 mins ago
Scientific Marketing Manager / Director – Biologics Discovery and Development
Pharmaron
United States
…biologics, and CGT products. With over 21,000 employees and operations in the U.S., the U.K. and China. Pharmaron has an excellent track record in delivering R&D solutions to its partners…
Added 7 mins ago
Manufacturing Manager - Training
GE Parallel Design Inc.
United States
Lead strategic workforce development planning to support labor pipeline, cross‑training coverage, and succession planning in partnership with Operations and HR.
Added 8 mins ago
AI Developer Relations Engineer
Félix
United States
Added 8 mins ago
AI Developer Relations Engineer
Félix
NY
Added 8 mins ago
AI Developer Relations Engineer
Félix
United States
Added 8 mins ago
AI Developer Relations Engineer
Félix
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Added 10 mins ago
Manager, Talent Acquisition
ModivCare Solutions, LLC
Remote, United States
This role is responsible for leading recruitment operations and a team of recruiting professionals supporting high-volume and corporate hiring for the Mobility department. The manager…
Added 10 mins ago
Strategic Partnerships Manager, Wearables
Protege
Remote, United States
- Work with Commercial on pricing, licensing structures, and statements of work, and coordinate activation with Healthcare Operations and Solutions.
Added 10 mins ago
Strategic Partnerships Manager, Omics and Genomics
Protege
Remote, United States
- Work with Commercial on pricing, licensing structures, and statements of work, and coordinate activation with Healthcare Operations and Solutions.
Added 10 mins ago
PI
Staff Machine Learning Engineer
PayPal, Inc.
San Jose, CA
- $196,500 to $291,500 USD / year
…reliable solutions that improve products, strengthen internal operations, and create measurable business value. This role combines hands-on engineering, architectural leadership, and close…
Added 11 mins ago
T
Remote Customer Service Representative
TEKsystems
North Richland Hills, TX
- $22.25 USD / hour
…customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers,…
Added 11 mins ago
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Senior AI Project Manager
TEKsystems
Saint Petersburg, FL
- $82.75 to $89.65 USD / hour
…customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers,…
Added 11 mins ago
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Member Support Specialist
TEKsystems
Charleston, SC
- $53,000 USD / year
…employees build long-term careers. Whether your goal is leadership, operations, claims, or another specialized path, you'll have access to training, mentorship, and advancement…
Added 11 mins ago
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Executive Administrative Assistant
TEKsystems
Honolulu, HI
- $20 to $25 USD / hour
…to support multiple Vice Presidents within a busy healthcare operations environment. This role provides high-level administrative and organizational support, including calendar management,…
Added 11 mins ago
T
Member Experience Specialist
TEKsystems
Charleston, SC
- $53,000 USD / year
Employees are regularly promoted into leadership, operations, training, and other growth-focused roles
Added 11 mins ago
T
AWS Connect Systems Engineer
TEKsystems
Scottsdale, AZ
- $50 to $70 USD / hour
AWS and/or Microsoft certifications, such as AWS Certified Developer Associate or AWS Certified Solutions Architect Associate.
Added 12 mins ago
Sr Manager Project Management & Controls
Illumina, Inc.
CA
Leads facilities operations which includes central utility plant operations, building repair and maintenance, engineering, projects, validation and compliance, and other functions that may…
Added 12 mins ago
Program Business Partner (HR)
Kidango
Fremont, CA
Track progress on the People Operations Roadmap, monitoring the status of strategic priorities, key initiatives, and deliverables across all HR functional areas.
Added 17 mins ago
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Lab Technician
Actalent
Fremont, CA
- $25 to $30 USD / hour
Experience in one or more of the following areas: materials testing, working with metals, quality control, or lab operations.

TEKsystems

AWS Connect Systems Engineer

Scottsdale, AZ, United States

$50 to $70 USD / hour

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Job details

Pay: $50 to $70 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior Systems Engineer Contact Center & Voice Position Overview We are seeking a Senior Systems Engineer to serve as a lead technical resource for enterprise Amazon Connect and Microsoft Teams Phone environments. This individual will design, implement, support, and optimize contact center and voice solutions while partnering with business leaders, vendors, carriers, and technical teams.The ideal candidate combines deep Amazon Connect experience with strong Microsoft Teams Phone and enterprise telephony knowledge and is comfortable owning solutions from initial requirements through implementation and ongoing support.

Key Responsibilities

Design, build, and administer Amazon Connect, including contact flows, queues, routing profiles, prompts, security profiles, and agent configurations.
Develop and maintain AWS Lambda, Amazon Lex, and API integrations supporting self-service, intelligent routing, and business application connectivity.
Design and support Microsoft Teams Phone, including Direct Routing, Operator Connect, auto attendants, call queues, dial plans, voice routing, and calling policies.
Lead contact center implementations and migrations, including requirements gathering, call-flow design, testing, production cutover, and post-launch support.
Manage PSTN connectivity, SIP trunking, SBCs, telecom carriers, E911, and phone number porting.
Integrate Amazon Connect with ServiceNow, CRM platforms, workforce management tools, and agent desktop solutions.
Troubleshoot complex voice, call-routing, call-quality, and integration issues in a 24x7 enterprise environment.
Develop reporting and analytics using Amazon Connect metrics, Contact Trace Records, Contact Lens, dashboards, and wallboards.
Automate provisioning, reporting, and administrative processes using PowerShell, Python, and related tools.
Maintain technical documentation, architecture diagrams, call flows, standards, and runbooks.
Partner with AWS, Microsoft, telecom carriers, implementation partners, and internal business stakeholders.
Provide technical leadership, establish best practices, and mentor other engineers and administrators.

Required Qualifications

3+ years of hands-on Amazon Connect development and administration experience in a production environment.
5+ years of Microsoft Teams Phone/enterprise voice experience, including Direct Routing and/or Operator Connect.
Strong experience with Amazon Connect contact flows, AWS Lambda, Amazon Lex, and integrations.
Strong knowledge of SIP, RTP, SBCs, codecs, call routing, call-quality troubleshooting, and E911.
Experience with phone number porting and telecom carrier coordination.
Knowledge of AWS services such as IAM, S3, DynamoDB, Kinesis, and CloudWatch.
Experience with PowerShell scripting and automation.
Experience working with ServiceNow, Jira, and Confluence.
Strong communication skills with the ability to translate business requirements into technical solutions.

Preferred Qualifications

Experience with AWS CloudFormation, CDK, or Terraform.
Python and/or Node.js development experience.
Experience migrating legacy Cisco, Webex, or similar telephony/contact center platforms.
Experience with Amazon Connect Chat, Contact Lens, Amazon Q in Connect, or other AI-enabled contact center capabilities.
AWS and/or Microsoft certifications, such as AWS Certified Developer Associate or AWS Certified Solutions Architect Associate.

What Were Looking For A hands-on Senior engineer who can take ownership of complex contact center and voice environments, work directly with both technical and business stakeholders, and lead solutions from design through implementation and production support. Job Type & LocationThis is a Contract to Hire position based out of Scottsdale, AZ. Pay and BenefitsThe pay range for this position is $50.00 - $70.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Scottsdale, AZ. Application DeadlineThis position is anticipated to close on Nov 9, 2026. Workplace TypeThis is a hybrid position in Scottsdale,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

AWS
Microsoft Teams
Call routing
Requirements gathering
SIP
ServiceNow
Troubleshoot
Reporting
Microsoft PowerShell
Python
Documentation
Leadership
Troubleshooting
Identity and access management
Amazon DynamoDB
Jira
Atlassian Confluence
Communication skills
IBM Terraform
Node.js
Cisco Webex
AWS certification

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