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Added 2 mins ago
Data Systems AI / ML Engineer
Oak Ridge National Laboratory
Oak Ridge, TN
The Environmental Sciences Division (ESD) at Oak Ridge National Laboratory (ORNL) is seeking a Data Systems AI/ML Engineer for its Earth Sciences Informatics portfolio. In this role, you…
Added 14 mins ago
Software Engineer, Distributed Compute
Base Power Company
Austin, TX
…homes and grid infrastructure. We're looking for a Software Engineer to design, build, and maintain the software systems that run on connected devices - collecting telemetry, executing…
Added 20 mins ago
GD
CMSS Advanced Software Engineer (SATCOM and EW)
General Dynamics Mis
Colorado Springs, CO
- $118,519 to $131,482 USD / year
…hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work…
Added 20 mins ago
VS
Space Information System Security Engineer (ISSE)
VT Services
Aurora, CO
- $165,000 to $210,000 USD / year
VTG is looking for an Information System Security Engineer (ISSE)s in multiple locations. (Note: position is contingent upon program award and the postions are located in Chantilly VA,…
Added 20 mins ago
VS
Information Assurance (IA) Lead
VT Services
Aurora, CO
- $195,000 to $220,000 USD / year
In addition to the above relevant IA experience, the Information Assurance Systems Architect and Engineer (IASAE) must also have experience with DoD IA Certification and Accreditation…
Added 27 mins ago
Consulting Architect - Search
Elastic
United States
…structured and unstructured data - securing and protecting private information more effectively - Elastic’s complete, cloud-based solutions for search, security, and observability help…
Added 31 mins ago
Oracle System Engineer
Paragon Cyber Solutions
Tampa, FL
…those ready for an exciting and dynamic career as a System Engineer (Solaris / Oracle) while supporting critical global…
Added 31 mins ago
Cyber Security Engineer
Paragon Cyber Solutions
Crane, IN
Paragon Cyber Solutions is seeking a highly skilled and mission-driven Cyber Security Engineer to join our team in support of a critical defense program.
Added 31 mins ago
Software Engineer
Paragon Cyber Solutions
Crane, IN
Paragon Cyber Solutions has an immediate opening for those ready for an exciting and dynamic career as a Software Engineer to join other smart, talented, and dedicated engineers that pride…
Added 35 mins ago
Lead Engineer I, System and Infrastructure Administrator (Re
KPMG LLP
SALT LAKE CITY, UT
Added 47 mins ago
Delivery Management Engineer III
Deloitte
Kansas City, MO
Delivery Management Engineer III- AI & Engineering
Added 47 mins ago
Delivery Management Engineer III
Deloitte
Saint Louis, MO
Delivery Management Engineer III- AI & Engineering
Added 1 hour ago
Research Engineer, Cybersecurity RL
Anthropic
San Francisco, CA · New York City, NY
…curious about how LLMs could augment or transform your work, a security engineer interested in how AI could help harden systems at scale, or a detection and response professional wondering…
Added 1 hour ago
Program/Project Manager, bilingual in Korean
Cesna Recruitment
Troy, MI
o Ability to manage sensitive and confidential information appropriately, ensuring data security and compliance.
Added 1 hour ago
Automotive Program Manager (Bilingual in Korean)
Cesna Recruitment
Troy, MI
o Ability to manage sensitive and confidential information appropriately, ensuring data security and compliance.
Added 1 hour ago
CL
MAINTENANCE ENGINEER II
City Light & Power
Denver, CO
- $40,123 USD / year
The CLPE Maintenance Engineer II will work with the Engineering Maintenance Team to provide technical expertise in distribution and substation equipment, and collaborate with stakeholders…
Added 1 hour ago
Systems Engineer
Celtic Bank
Remote, United States
The Systems Patch Engineer will design, implement, and maintain reliable patch deployment processes; administer Tanium policies and deployment rings; remediate vulnerabilities; and help…
Added 1 hour ago
Security Engineer
Celtic Bank
Remote, United States
Celtic Bank is seeking a skilled Security Engineer to help protect the Bank’s systems, data, and technology environment. This role is responsible for identifying, reducing, and continuously…
Added 1 hour ago
A
Principal Software Engineering - Reliability and FinOps Engineer
AT&T
Bothell, WA
- $155,400 to $261,100 USD / year
…Technology Services organization is responsible for advancing information technology performance and delivering solutions with a focus on maximizing ROI, increasing efficiency and enhancing…
Added 1 hour ago
Fire Protection Engineer
Amentum
Richland, WA
The Fire Protection Engineer (FPE) fulfills a key role in the development and administration of the WTP Fire Protection Program (FPP) within the Direct Feed LAW (DFLAW) Operating Island.
Added 1 hour ago
Software Development Engineer II, Efficiency & Performance, Alloy
Amazon
Seattle, WA
As a Software Development Engineer in Alloy , you will collaborate with service and infrastructure teams across Amazon to identify and eliminate performance bottlenecks in large-scale…
Added 1 hour ago
General/Interdisciplinary Engineer, Senior
HX5, LLC
US-UT-Ogden, UT
HX5 is currently seeking a qualified Senior General/Interdisciplinary Engineer to support the Aerospace Dominance Enabler Division (AFLCMC/C3BM) at Hill AFB in Ogden Utah. This role…
Added 1 hour ago
Senior Supplier Industrialization Engineer, Composite Structures
Anduril Industries
Remote, United States
The Senior Supplier Industrialization Engineer, Composite Structures is a high-profile, cross functional position that plays an integral role in enabling development and production flow of…
Added 1 hour ago
Account Manager
Strattec Security Corp.
Auburn Hills, MI
Built on generations of access and security engineering expertise, Strattec partners closely with leading automotive OEMs to create differentiated, system-level access experiences for…
Added 1 hour ago
Data Engineering/Analytics Support
CACI International
Norco, CA
We are seeking a flexible, proactive, and detail-oriented engineer with a passion for analytics and a commitment to delivering high-quality products under government direction.

TEKsystems

AWS Connect Systems Engineer

Scottsdale, AZ, United States

$50 to $70 USD / hour

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Job details

Pay: $50 to $70 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior Systems Engineer Contact Center & Voice Position Overview We are seeking a Senior Systems Engineer to serve as a lead technical resource for enterprise Amazon Connect and Microsoft Teams Phone environments. This individual will design, implement, support, and optimize contact center and voice solutions while partnering with business leaders, vendors, carriers, and technical teams.The ideal candidate combines deep Amazon Connect experience with strong Microsoft Teams Phone and enterprise telephony knowledge and is comfortable owning solutions from initial requirements through implementation and ongoing support.

Key Responsibilities

Design, build, and administer Amazon Connect, including contact flows, queues, routing profiles, prompts, security profiles, and agent configurations.
Develop and maintain AWS Lambda, Amazon Lex, and API integrations supporting self-service, intelligent routing, and business application connectivity.
Design and support Microsoft Teams Phone, including Direct Routing, Operator Connect, auto attendants, call queues, dial plans, voice routing, and calling policies.
Lead contact center implementations and migrations, including requirements gathering, call-flow design, testing, production cutover, and post-launch support.
Manage PSTN connectivity, SIP trunking, SBCs, telecom carriers, E911, and phone number porting.
Integrate Amazon Connect with ServiceNow, CRM platforms, workforce management tools, and agent desktop solutions.
Troubleshoot complex voice, call-routing, call-quality, and integration issues in a 24x7 enterprise environment.
Develop reporting and analytics using Amazon Connect metrics, Contact Trace Records, Contact Lens, dashboards, and wallboards.
Automate provisioning, reporting, and administrative processes using PowerShell, Python, and related tools.
Maintain technical documentation, architecture diagrams, call flows, standards, and runbooks.
Partner with AWS, Microsoft, telecom carriers, implementation partners, and internal business stakeholders.
Provide technical leadership, establish best practices, and mentor other engineers and administrators.

Required Qualifications

3+ years of hands-on Amazon Connect development and administration experience in a production environment.
5+ years of Microsoft Teams Phone/enterprise voice experience, including Direct Routing and/or Operator Connect.
Strong experience with Amazon Connect contact flows, AWS Lambda, Amazon Lex, and integrations.
Strong knowledge of SIP, RTP, SBCs, codecs, call routing, call-quality troubleshooting, and E911.
Experience with phone number porting and telecom carrier coordination.
Knowledge of AWS services such as IAM, S3, DynamoDB, Kinesis, and CloudWatch.
Experience with PowerShell scripting and automation.
Experience working with ServiceNow, Jira, and Confluence.
Strong communication skills with the ability to translate business requirements into technical solutions.

Preferred Qualifications

Experience with AWS CloudFormation, CDK, or Terraform.
Python and/or Node.js development experience.
Experience migrating legacy Cisco, Webex, or similar telephony/contact center platforms.
Experience with Amazon Connect Chat, Contact Lens, Amazon Q in Connect, or other AI-enabled contact center capabilities.
AWS and/or Microsoft certifications, such as AWS Certified Developer Associate or AWS Certified Solutions Architect Associate.

What Were Looking For A hands-on Senior engineer who can take ownership of complex contact center and voice environments, work directly with both technical and business stakeholders, and lead solutions from design through implementation and production support. Job Type & LocationThis is a Contract to Hire position based out of Scottsdale, AZ. Pay and BenefitsThe pay range for this position is $50.00 - $70.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Scottsdale, AZ. Application DeadlineThis position is anticipated to close on Nov 9, 2026. Workplace TypeThis is a hybrid position in Scottsdale,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

AWS
Microsoft Teams
Call routing
Requirements gathering
SIP
ServiceNow
Troubleshoot
Reporting
Microsoft PowerShell
Python
Documentation
Leadership
Troubleshooting
Identity and access management
Amazon DynamoDB
Jira
Atlassian Confluence
Communication skills
IBM Terraform
Node.js
Cisco Webex
AWS certification

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