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Senior Business Intelligence Engineer
Humana
Baton Rouge, LA
The Senior Business Intelligence (BI) Engineer engages with business value streams on diverse and complex opportunities leveraging a variety of technology platforms. The individual will…
Added just now
Data Engineer (Louisiana)
Blue Cross and Blue Shield of Louisiana
Baton Rouge, LA
…development, ETL/ELT data integration patterns, web and cloud-oriented systems integration and communication-based systems, languages such as C#, Python or Java. Additional training for…
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PC
IT Security & Infrastructure Engineer
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- $87,423 to $107,519 USD / year
…direction of IT leadership, the IT Security & Infrastructure Engineer this is a mid-level role split evenly between information security operations and enterprise infrastructure management.…
Added 11 mins ago
Process Engineer - Associate
syncreonAmerica
CARLISLE, PA
…at the plant level including; work studies to analyze work systems, developing standards and/or improvements to existing systems, providing input for the development of functional layouts…
Added 17 mins ago
CO
Plant Engineer – Boiler
Connections Outsourcing
New York City, NY
- $75,000 to $108,000 USD / year
We are seeking a Plant Specialist with an Associate of Science or a Plant Engineer with a Bachelor of Science degree in Mechanical or Industrial Engineering, two-unit coal-fired power…
Added 19 mins ago
Imaging Service Engineer 3
Anastasia Talent Group
Cleveland, OH
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Added 19 mins ago
Associate Structural Engineer
Anastasia Talent Group
Boston, MA
Anastasia Talent Group is recruiting an Associate Structural Engineer on behalf of a confidential engineering consultancy in Boston. This opportunity is suited to an experienced structural…
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Assoc. Electrical Engineer
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As an Associate Electrical Engineer, you will have the opportunity to apply your technical knowledge of building services systems across a portfolio of ground-breaking projects in the US…
Added 26 mins ago
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Tooling Design Engineer
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- $50,000 to $100,000 USD / year
Designs, integrates, or improves manufacturing systems or related processes.
Added 34 mins ago
Electrical Co-op - Spring 2027
Salas O'Brien
Cincinnati, OH
The responsibilities listed are part of the role Electrical plays in ensuring that systems operate efficiently and meet the desired objectives, particularly in industries such as process,…
Added 40 mins ago
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Assistant Director, Watershed Protection - Modeling, Monitoring, and Compliance (MMC)
City of Austin
United States
- $194,000 to $204,000 USD / year
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Added 42 mins ago
Machine Shop Supervisor
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…sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring…
Added 49 mins ago
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Senior Mechanical Designer, Field Service Technician
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- $30 to $43 USD / hour
/ Checks design and drafting work prior to Project Engineer approval to ensure requirements are satisfied.
Added 54 mins ago
T
AWS Connect Systems Engineer
TEKsystems
Scottsdale, AZ
- $50 to $70 USD / hour
Senior Systems Engineer Contact Center & Voice
Added 1 hour ago
Associate Mechanical Engineer
CORP-Corporate Office
United States
The Naval & Oceanic Systems business unit headquartered in Annapolis, MD is seeking a Mechanical Engineer willing to work in a collaborative environment and that is interested in expanding…
Added 1 hour ago
2026 Associate Manufacturing Engineer / Manufacturing Engineer- Night Shift
CORP-Corporate Office
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Northrop Grumman is seeking an Associate Manufacturing Engineer (level 1) or Manufacturing Engineer (level 2).
Added 1 hour ago
2026 Associate Cyber Systems Engineer - Boulder CO (AHT)
CORP-Corporate Office
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Northrop Grumman is seeking Associate Cyber Systems Engineers. This position will be located at our Space sector in Boulder, CO.
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Engineer – Combination Product Development, Prefilled Syringe (PFS) Platform
Amgen Inc.
CA
Let’s do this. Let’s change the world. In this vital role you will be the Combination Product Development Engineer contributes to the development, verification, and transfer of prefilled…
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Sr. Associate, Software Engineer
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…Windows, Linux, mobile platforms, and embedded real time operating systems (VxWorks, Linux, QNX, Integrity, Windows CE, and others for Motorola, Intel, TI, and custom processor…
Added 1 hour ago
Associate, Structural Engineering
L3Harris Technologies
Greenville, TX
L3Harris is seeking qualified individuals to join our Aeronautical Systems Engineering team as an Associate Stress Engineer. In this role, you will perform structural analysis of aircraft…
Added 1 hour ago
Associate, Structural Engineering
L3Harris Technologies
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L3Harris is seeking qualified individuals to join our Aeronautical Systems Engineering team as an Associate Stress Engineer. In this role, you will perform structural analysis of aircraft…
Added 1 hour ago
Technical Publications Specialist 1
Nissan North America, Inc. (NNA)
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Coordinate with engineers/technicians to document new or amend current repair procedures. Follow up with the engineer to ensure bulletin drafts meet their expectations. Coordinate…
Added 1 hour ago
Associate/Engineer Tooling Level 1/2 (C-Shift)
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Iuka
Northrop Grumman Aeronautics Systems has openings for an Associate/Tooling Engineer Level 1/2 to join our team of qualified, diverse individuals. This position is located in Iuka,…
Added 1 hour ago
2026 Associate Cyber Systems Engineer - Boulder CO (AHT)
Northrop Grumman
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Northrop Grumman is seeking Associate Cyber Systems Engineers. This position will be located at our Space sector in Boulder, CO.
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2026 Associate Manufacturing Engineer / Manufacturing Engineer- Night Shift
Northrop Grumman
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Northrop Grumman is seeking an Associate Manufacturing Engineer (level 1) or Manufacturing Engineer (level 2).

TEKsystems

AWS Connect Systems Engineer

Scottsdale, AZ, United States

$50 to $70 USD / hour

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Job details

Pay: $50 to $70 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

Senior Systems Engineer Contact Center & Voice Position Overview We are seeking a Senior Systems Engineer to serve as a lead technical resource for enterprise Amazon Connect and Microsoft Teams Phone environments. This individual will design, implement, support, and optimize contact center and voice solutions while partnering with business leaders, vendors, carriers, and technical teams.The ideal candidate combines deep Amazon Connect experience with strong Microsoft Teams Phone and enterprise telephony knowledge and is comfortable owning solutions from initial requirements through implementation and ongoing support.

Key Responsibilities

Design, build, and administer Amazon Connect, including contact flows, queues, routing profiles, prompts, security profiles, and agent configurations.
Develop and maintain AWS Lambda, Amazon Lex, and API integrations supporting self-service, intelligent routing, and business application connectivity.
Design and support Microsoft Teams Phone, including Direct Routing, Operator Connect, auto attendants, call queues, dial plans, voice routing, and calling policies.
Lead contact center implementations and migrations, including requirements gathering, call-flow design, testing, production cutover, and post-launch support.
Manage PSTN connectivity, SIP trunking, SBCs, telecom carriers, E911, and phone number porting.
Integrate Amazon Connect with ServiceNow, CRM platforms, workforce management tools, and agent desktop solutions.
Troubleshoot complex voice, call-routing, call-quality, and integration issues in a 24x7 enterprise environment.
Develop reporting and analytics using Amazon Connect metrics, Contact Trace Records, Contact Lens, dashboards, and wallboards.
Automate provisioning, reporting, and administrative processes using PowerShell, Python, and related tools.
Maintain technical documentation, architecture diagrams, call flows, standards, and runbooks.
Partner with AWS, Microsoft, telecom carriers, implementation partners, and internal business stakeholders.
Provide technical leadership, establish best practices, and mentor other engineers and administrators.

Required Qualifications

3+ years of hands-on Amazon Connect development and administration experience in a production environment.
5+ years of Microsoft Teams Phone/enterprise voice experience, including Direct Routing and/or Operator Connect.
Strong experience with Amazon Connect contact flows, AWS Lambda, Amazon Lex, and integrations.
Strong knowledge of SIP, RTP, SBCs, codecs, call routing, call-quality troubleshooting, and E911.
Experience with phone number porting and telecom carrier coordination.
Knowledge of AWS services such as IAM, S3, DynamoDB, Kinesis, and CloudWatch.
Experience with PowerShell scripting and automation.
Experience working with ServiceNow, Jira, and Confluence.
Strong communication skills with the ability to translate business requirements into technical solutions.

Preferred Qualifications

Experience with AWS CloudFormation, CDK, or Terraform.
Python and/or Node.js development experience.
Experience migrating legacy Cisco, Webex, or similar telephony/contact center platforms.
Experience with Amazon Connect Chat, Contact Lens, Amazon Q in Connect, or other AI-enabled contact center capabilities.
AWS and/or Microsoft certifications, such as AWS Certified Developer Associate or AWS Certified Solutions Architect Associate.

What Were Looking For A hands-on Senior engineer who can take ownership of complex contact center and voice environments, work directly with both technical and business stakeholders, and lead solutions from design through implementation and production support. Job Type & LocationThis is a Contract to Hire position based out of Scottsdale, AZ. Pay and BenefitsThe pay range for this position is $50.00 - $70.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract to Hire position based out of Scottsdale, AZ. Application DeadlineThis position is anticipated to close on Nov 9, 2026. Workplace TypeThis is a hybrid position in Scottsdale,AZ.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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More about this job

Skills

AWS
Microsoft Teams
Call routing
Requirements gathering
SIP
ServiceNow
Troubleshoot
Reporting
Microsoft PowerShell
Python
Documentation
Leadership
Troubleshooting
Identity and access management
Amazon DynamoDB
Jira
Atlassian Confluence
Communication skills
IBM Terraform
Node.js
Cisco Webex
AWS certification

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