Description
This position is REMOTE. However, they need to be able to drive to one of these locations in the cities listed below if/when they convert to full time for quarterly/bi quarterly onsite. (new policy)
Primary Locations:
Secaucus, NJ
Schaumburg, IL
Tampa, FL
Dallas Metro, TX
Lenexa, KS
Location
CT, Wallingford
CO, Denver
FL, Miramar
FL, Tampa
GA, Tucker
IL, Wood Dale
KS, Lenexa
MA, Marlborough
NJ, Clifton
OH, Cincinnati
PA, Norristown
PA, Pittsburgh
TX, Dallas
TX, Houston
Technical Implementation Analyst
The Technical Implementation Analyst supports the technical execution of API-based digital solution implementations with external customers and integration partners. The role converts customer and solution requirements into executable configuration, testing, validation, and production-readiness activities; coordinates resolution of technical implementation issues; and supports go-live stabilization and transition to ongoing support.
Working within the Solution Delivery function, the analyst partners with Product Management, API and engineering teams, implementation partners, customer technical teams, and operational support functions. The role owns technical implementation execution and readiness for assigned engagements. Overall implementation orchestration, cross-functional accountability, adoption, and customer outcome ownership remain with the designated Solution Delivery lead unless otherwise defined.
Duties and Responsibilities
Technical Implementation and Readiness
Supports technical implementation of API-based digital products and interoperability solutions with external customers and partners.
Gathers and documents customer technical requirements, workflows, configuration needs, integration dependencies, testing requirements, constraints, and acceptance criteria.
Translates approved requirements into technical implementation activities, milestones, dependencies, readiness criteria, and deliverables.
Maintains technical implementation plans across multiple concurrent customer engagements and identifies risks that may affect testing, production activation, or committed timelines.
Coordinates technical readiness checkpoints and supplies evidence required for go-live decisions.
API Integration and Testing
Guides customers and partners through configuration, connectivity, and validation of API-based integrations, including FHIR and SMART on FHIR solutions where applicable.
Develops and coordinates technical test plans, test data needs, expected results, defect documentation, retesting, and implementation validation activities.
Supports end-to-end testing between customer systems and Quest digital solutions and verifies that agreed technical acceptance criteria are met.
Evaluates customer configurations and implementations against approved specifications, solution requirements, security controls, and production-readiness criteria.
Documents test results, open issues, decisions, exceptions, and final technical readiness status.
Technical Troubleshooting and Go-Live Support
Performs initial analysis and triage of API connectivity, authentication, configuration, data exchange, customer-environment, and solution-behavior issues.
Distinguishes implementation or configuration issues from suspected product defects and routes each issue to the accountable team with sufficient technical evidence.
Coordinates corrective actions with engineering, Product Management, customer technical teams, security, and other required partners; tracks issues through validation and closure.
Provides remote technical support during production activation and performs post-implementation validation and stabilization activities.
Escalates unresolved technical blockers, aging dependencies, and material readiness risks before they affect customer commitments or go-live.
Documentation and Process Discipline
Maintains implementation records in approved tools, including requirements, configurations, plans, testing status, risks, issues, decisions, readiness evidence, and outcomes.
Creates and improves reusable technical implementation playbooks, checklists, testing standards, troubleshooting guidance, and handoff criteria.
Captures recurring implementation friction and lessons learned and translates them into recommendations for product, process, documentation, or tooling improvement.
Completes a structured handoff after production validation and stabilization, including known issues, support ownership, operating documentation, and customer-specific configuration details.
Collaboration and Customer Engagement
Serves as the technical implementation point of contact for assigned customer and partner engagements within the boundaries of approved solution design and implementation authority.
Communicates technical requirements, status, risks, decisions, and readiness clearly to technical and non-technical stakeholders.
Partners with Product Management and engineering to clarify product capabilities, resolve implementation questions, and identify gaps requiring product or architecture decisions.
Performs workflow and business-process analysis to understand how the digital solution integrates into the customer environment and operating model.
Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)
Required Work Experience:
Proven ability to support or manage technical implementations involving APIs, systems integration, data integration, or comparable digital technologies.
Experience gathering technical requirements and translating them into configuration, testing, validation, and production-deployment activities.
Experience developing or executing technical test plans, troubleshooting implementation issues, and coordinating resolution across technical and business teams.
Demonstrated ability to manage multiple customer implementations, workstreams, or technical priorities while meeting committed timelines.
Preferred Work Experience:
Experience implementing healthcare interoperability, digital health, laboratory, or EHR-integrated solutions.
Experience supporting external customer or partner implementations involving FHIR APIs or SMART on FHIR.
Experience working in cross-functional product, engineering, implementation, or Solution Delivery environments.
Knowledge:
Working knowledge of RESTful API integrations, HTTP methods and response codes, JSON, authentication and authorization concepts, and API specifications.
Understanding of FHIR APIs, SMART on FHIR, technical integration testing, implementation validation, and production-readiness practices.
Knowledge of technical requirements gathering, issue management, implementation documentation, and structured operational handoffs.
Knowledge of Jira, Confluence, API testing tools, and project documentation tools is preferred.
Understanding of healthcare privacy, security, PHI handling, and customer access-control requirements is preferred.
Business Process Mapping and workflow analysis knowledge is preferred.
Top Skills Details
API, Configuration, API-based integrations, FHIR, Technical Implementations, RESTful API, JSON
Additional Skills & Qualifications
Strong technical problem-solving and analytical skills with high attention to detail.
Ability to interpret technical requirements and communicate them clearly to technical and non-technical stakeholders.
Strong customer-facing verbal and written communication skills.
Ability to organize multiple implementations and priorities and drive risks, dependencies, and blockers toward resolution.
Strong interpersonal skills and an effective cross-functional working style.
Job Type & Location
This is a Contract to Hire position based out of Cincinnati, OH.
Pay and Benefits
The pay range for this position is $59.42 - $59.42/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Cincinnati, OH.
Application Deadline
This position is anticipated to close on Oct 30, 2026.
Workplace Type
This is a fully remote position.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.