Accounts Payable Specialist

DescriptionWe are seeking an Accounts Payable Help Desk Representative to support carrier payment operations. This individual will work closely with carriers, internal teams, and payment operations staff to research and resolve payment-related issues, process banking updates, and support expedited payment programs.This role is ideal for someone who enjoys problem-solving, working in a fast-paced environment, and managing a high volume of email and ticket-based inquiries. Strong attention to detail and the ability to investigate and resolve issues accurately are critical for success.- Manage and resolve carrier payment inquiries through Zendesk and email.- Research and resolve payment escalations, including short pays, payment status requests, and banking discrepancies.- Review and process carrier banking updates and notices of assignment.- Support expedited payment programs by validating payment information and ensuring loads are processed accurately.- Investigate and resolve payment exceptions by partnering with internal stakeholders and operational teams.- Utilize Excel reports to reconcile payment information and identify outstanding payment issues.- Maintain accurate documentation and communication throughout the resolution process.- Support special projects and operational initiatives as assigned.- Collaborate with onshore, nearshore, and offshore teams to ensure timely resolution of payment concerns.Success Metrics- Manage approximately 50+ tickets/emails per day after training.- Maintain efficient response and resolution times; less than 3 minutesAdditional Skills & QualificationsRequired: - Previous experience in an office, administrative, customer service, support, or operations environment.- Strong written communication skills.- Ability to manage a high-volume email or ticket queue.- Strong attention to detail and organizational skills.- Comfortable navigating multiple systems simultaneously.- Ability to work independently and prioritize tasks effectively.Preferred: - Accounts Payable, Billing, Collections, or Financial Operations experience.- Experience working in a ticketing system such as Zendesk.- Intermediate Microsoft Excel skills, including VLOOKUP and reporting.- Experience supporting customers, vendors, or carriers in a service-oriented environment.Job Type & LocationThis is a Contract position based out of Rogers, AR. Pay and BenefitsThe pay range for this position is $19.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Rogers, AR. Application DeadlineThis position is anticipated to close on Nov 27, 2026. Workplace TypeThis is a fully onsite position in Rogers,AR.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.