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Manager Production Operations 3
CORP-Corporate Office
United States
Northrop Grumman Mission Systems (NGMS) is looking for you to join our team as a Manager of Production Operations 3 in Sykesville, Maryland. This position will require you to be onsite full…
Added just now
Manager Subcontracts 2
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Manager Subcontracts 2 to join our team of qualified and diverse individuals within our Global Supply Chain Subcontracts…
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Fund Accounting & Operations Assistant Manager
U.S. Bancorp Fund Services, LLC
Philadelphia, PA · NY · Hackensack, NJ · Edison, NJ
…clients assigned to the team and directs issue resolution and process changes to support client needs. Proactively identifies risk-related issues through review of qualitative and…
Added just now
Middle Office Operations Manager
U.S. Bancorp Fund Services, LLC
Hackensack, NJ
…clients assigned to the team and directs issue resolution and process changes to support client needs. Proactively identifies risk-related issues through review of qualitative and…
Added just now
Marketing Manager, Content Manager
Elavon, Inc.
Atlanta, GA · Chicago, IL · Minneapolis, MN · Charlotte, NC
Thorough knowledge of assigned geographical area, competitive market, banking operations, and U.S. Bancorp's products and services
Added 1 min ago
VA
Associate Director of Development Operations
VITAMIN ANGEL ALLIANCE INC
Goleta, CA
- $100,000 to $130,000 USD / year
Position: Associate Director of Development Operations
Added 1 min ago
SO
Indoor Air Quality Comm & Outreach Spec - PHCOP III - Health Equity Branch
State of Colorado
Glendale, CO
- $59,460 to $65,406 USD / year
The Indoor Air Quality Team serves to support the general public in understanding how building ventilation, HVAC operations, and other building management decisions can impact indoor air…
Added 1 min ago
SO
CDA-State Fair Custodian (Custodian I)
State of Colorado
Monte Vista, CO
- $19.35 to $23.22 USD / hour
This position is part of the Event Services unit of the Operations section at the Colorado State Fairgrounds. Position prepares buildings and event areas, ensures all areas are clean, and…
Added 1 min ago
CDA-Pesticide Disposal and Recycling Program Manager (Administrator V)
State of Colorado
Broomfield, CO
…Agriculture applicators and the pesticide industry statewide. The Manager leads the development of educational materials, provides communication and outreach to statewide agricultural and…
Added 1 min ago
SO
Contract Compliance Specialist (Greeley)
State of Colorado
Greeley, CO
- $4,955 to $5,698 USD / month
Investigate labor complaints by collecting information and coordinating with the External Compliance Manager regarding actions;
Added 1 min ago
SO
Electronics Specialist II (Metro Denver)
State of Colorado
Denver, CO
- $5,270 to $5,796 USD / month
The Intelligent Transportation Systems (ITS) Field Operations Unit exists to install, operate, maintain and repair complex communication and ITS systems for CDOT Statewide. The Intelligent…
Added 1 min ago
SO
Serology Technician
State of Colorado
Denver, CO
- $53,796 to $65,844 USD / year
testing-related challenges to ensure continuity of laboratory operations, testing quality, and reliable serologic and molecular interpretation. This position may also contribute to the…
Added 1 min ago
AO
Game Development, Lab Techniciant
Academy of Art University
United States
- $22 USD / hour
Reporting to the Lab Manager, Game Development, the fixed term Game Development Lab Technician is responsible for assisting students by providing hardware and software support onsite at 180…
Added 2 mins ago
Member Advisor Team Leader
History & Mission
Goshen, IN
30% Assist the branch manager in maintaining efficient branch operations to include facilitating opening and/or closing procedures and periodic audit needs as well as overseeing branch…
Added 2 mins ago
SE
Customer Order and Fulfillment Specialist
Spruce Environmental Technologies Inc
Denver, CO
- $21 to $23 USD / hour
Process customer orders assigned to any warehouse, received via website, via email or via request from account manager.
Added 3 mins ago
SP
Regional Sales Manager
Smithfield Packaged Meats Sales Corp
Remote, United States
- $105,000 to $140,000 USD / year
…cross-functional with everyone from Business Management to Plant Operations to deliver the service and products to our customers and…
Added 3 mins ago
GV
Senior Sourcing Manager, Software Category
GE Vernova International LLC
Remote, United States
- $125,000 to $208,300 USD / year
Minimum of 7 years of experience in Sourcing, Procurement, IT, Operations, Supply Chain, Commercial, or equivalent consulting roles, with substantive exposure to software and/or SaaS…
Added 3 mins ago
ADMIN OFCR 2 CX
UCSF
Fresno, CA
The Operations Specialist provides administrative and operational support to the Undergraduate Medical Education Department, which includes having responsibility as first point of contact…
Added 3 mins ago
Practice Coordinator
UCSF
San Francisco, CA
…administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. This position directs the workflow for all presenting…
Added 4 mins ago
Procurement Contract Administrator
Regional Transportation District
United States
Work closely with internal departments such as Legal, Finance, and Operations to ensure cohesive contract and procurement processes.
Added 4 mins ago
Manager, Strategic Initiatives & Business Operations
Regional Transportation District
United States
The Manager, Strategic Initiatives & Business Operations provides leadership and strategic oversight for a diverse portfolio of projects and business operations supporting Bus and Rail…
Added 4 mins ago
Retail Manager - Firearms
Bass Pro Outdoor World LLC
Greenville, SC
POSITION SUMMARY: The Retail Manager - Firearms supervises the firearms department within the store to include compliance with ATF, state and federal laws, and company policies and…
Added 5 mins ago
CB
Relationship Banker I or II
Cathay Bank
San Mateo, CA
- $19 to $25 USD / hour
…bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer…
Added 5 mins ago
Back-End Dept Supervisor
Lowes
Shepherdsville, KY
The Department Supervisor Night Operations is responsible for these activities during the overnight shift during which this manager is often the only key carrying manager in the building
Added 6 mins ago
OC
Program Manager
Olympus Corporation of the Americas
Westborough, MA
- $110,402 to $171,308 USD / year
This position is part of the Global Strategy & Operations function within the Medical & Scientific Affairs department. The incumbent will be responsible for driving planning and execution…

TEKsystems

100% Remote Case Manager

Morrisville, NC, United States

$21 to $22 USD / hour

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Job details

Pay: $21 to $22 USD / hour
Posting language: English
Posted: Nov 2, 2026

Original job description

Case Manager Patient Services (Remote) Job DescriptionThe Case Manager will serve as an expert in benefit coordination and patient support, managing interactions with healthcare providers, patients, and specialty pharmacies. In this fully remote role, you will guide patients and providers through pharmaceutical benefit processes, support program enrollment and affordability options, and act as a key liaison between internal program teams and external stakeholders. You will follow established program guidelines and standard operating procedures to deliver exceptional customer service, ensure accurate documentation, and help patients gain timely access to prescribed therapies.Responsibilities

Serve as a subject matter expert on all aspects of benefit coordination and available patient support resources.
Handle telephony and email communications with patients, physicians offices, and specialty pharmacies for both inbound and outbound call types.
Support healthcare providers and patients by explaining eligibility requirements, program enrollment processes, and affordability support for prescribed therapies.
Establish and maintain strong relationships, trust, and rapport with healthcare providers and patients through consistent, professional communication.
Act as a primary point of contact to healthcare providers, delivering detailed information regarding program offerings and individual patient cases.
Demonstrate strong working knowledge of benefits across payer types, including private/commercial plans and government programs such as Medicare, Medicaid, VA, and DoD, with particular expertise in Medicare Part B.
Navigate payer challenges by asking targeted, appropriate questions to obtain the necessary information and achieve positive outcomes.
Act as a liaison between client contacts and internal program teams, including serving as a regional contact for field representatives when applicable.
Maintain accurate and compliant records in accordance with applicable standards, regulations, and program requirements.
Follow program guidelines and escalate complex or atypical cases in line with standard operating procedures (SOPs), call guides, and other program materials.
Collaborate closely with Program Management and other internal stakeholders on a daily basis to maintain open communication about patient status, prescriber feedback, coordination challenges, and program effectiveness.
Provide high-quality customer service with strong attention to detail while serving as a brand and program advocate.
Demonstrate an understanding of the disease states relevant to the programs patient population to better support patient needs.
Assess situations proactively and intervene when necessary to ensure timely resolution and access to therapy.
Maintain a high level of ethical and professional conduct, particularly regarding confidentiality and privacy of patient and provider information.
Support a positive team culture by consistently demonstrating a strong work ethic, positive attitude, and collaborative approach.
Utilize available resources and appropriate channels for conflict resolution when issues arise.
Ensure consistent adherence to all SOPs and corporate policies, including on-time completion of required training and compliance modules.
Perform additional tasks, duties, or special projects as assigned to support overall program success.

Essential Skills

2+ years of experience in pharmaceutical benefit processes.
2+ years of experience in HUB or patient services roles.
Previous experience working in a contact center environment.
Hands-on experience with pharmaceutical benefit processes across multiple payer types.
Experience with medical benefit processes, including exposure to Medicare, Medicaid, VA, and DoD, with expertise in Medicare Part B.
Proven ability to manage both inbound and outbound calls in a high-volume, service-oriented setting.
Demonstrated experience providing phone-based support and customer service.
Strong customer service skills with the ability to communicate clearly and professionally with patients and healthcare providers.
Experience with insurance verification or similar benefit investigation activities.
Ability to follow detailed SOPs, call guides, and program materials consistently.
Strong organizational skills with the ability to maintain accurate and compliant documentation.
High level of professionalism, ethics, and respect for confidentiality and privacy requirements.
Ability to work collaboratively with program management and cross-functional teams in a remote environment.

Additional Skills and Qualifications

Experience supporting patient services or HUB programs for specialty therapies.
Familiarity with affordability programs, patient assistance programs, and reimbursement support.
Comfort navigating payer policies, coverage criteria, and prior authorization or appeals processes.
Strong problem-solving skills with the ability to assess complex situations and determine appropriate next steps.
Ability to build rapport quickly with patients and healthcare providers through empathetic and clear communication.
Demonstrated conflict resolution skills and ability to de-escalate challenging interactions.
Positive attitude and resilience in a fast-paced, metrics-driven environment.
Willingness to take on additional tasks or projects as needed to support program goals.

Job Type & LocationThis is a Contract position based out of Morrisville, NC. Pay and BenefitsThe pay range for this position is $21.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Morrisville, NC. Application DeadlineThis position is anticipated to close on Nov 6, 2026. Workplace TypeThis is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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