Responsibilities & Qualifications
RESPONSIBILITIES
- Acts as Job Controller/Change Manager for the Cyber Support Squadron (CySS) and works in coordination with three other squadron Job Controllers personnel.
- Responsible for distributing, tracking, and ensuring prioritization of all changes/jobs assigned to production work centers (PWCs) under their charge.
- Coordinate with developmental and operational teams (Project/Configuration Managers) to maintain baselines, supporting operational systems.
- Report the status of changes/jobs to customer leadership and to the Communications Focal Point (CFP).
- Use automated ticketing tools to assign or re-assign tasks/jobs between Production Work Centers (PWCs).
- Implement US Air Force job control procedures consistent with Technical Order (TO) 00-33A-1001.
- Assist PWCs and technicians with detailed information as needed.
- Provide updates to the CFP's common operational picture (COP) for senior leader updates.
- Establish and execute job control procedures in support of customer goals and current DoD regulations.
REQUIRED QUALIFICATIONS
- Possesses an active DoD Secret security clearance or higher.
- Possesses an active DoD 8570 IAT II certification (ex. Security+).
- Associate’s degree or greater. Additional years of experience will be considered in lieu of a degree.
- 2 or more years of experience with Queue/Change/Configuration Management.
- Excellent communication skills and an ability to manage/analyze operational information concerning change management/job control.
- Ability to develop strong relationships with customers.
- Proven experience as a self-starter; successfully operating/producing results with limited daily direction.
- Demonstrated proficiency in organizational, project, and time management skills.
- Proven ability to work effectively and independently within a team environment.
- Exceptional ability to solve problems and think analytically.
- Strong attention to detail.
DESIRED QUALIFICATIONS
- Possess and demonstrate superb customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks along with extensive knowledge and experience in specialized area of expertise, especially as it relates to the Department of Defense (DoD)
- Advanced degree in a technical or business discipline.
- Experience with JFHQ-DoDIN TASKORDs, MTOs, and IAVMs.
- Strong written communication skills and an ability to coordinate issues and concerns with leadership, peers, and associated teams.
- Experience with Remedy or an equivalent ticketing system.
- Prior Air Force experience.
Overview
We are seeking a Job Controller/Change Manager for the AFNCR IT Services program.
The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering. The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment. Desktop Support is responsible for providing support, repair and/or installation support of existing and new hardware, software, network configurations and new system initiatives for all sites within the 300-mile radius of the NCR. Duties may include but are not limited to providing support in the Joint Base Anacostia-Bolling, assisting in the development and ensuring adherence to area-wide procedural/policy changes, and supporting continuity of operations (COOP) exercises and activations as needed.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at www.TekSynap.com.
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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.
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Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Joint Base Anacostia-Bolling (JBAB), DC
- Type of environment: Office
- Noise level: Medium
- Work schedule: Monday - Friday, 7:30 am - 4:00 pm
- Amount of Travel: None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
- U.S.Citizenship
- Clearance requirement: Active Secret
WAGE INFORMATION
Target salary range: $60,000 - $70,000 The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.
