Customer Service Representative

Customer Service Representative

Location: On-site Daily (Bolling AFB, MD)

Clearance Requirement: Candidates must be U.S. citizens and possess an ACTIVE security clearance.

Are you a customer service professional with experience supporting military pay and travel operations? Teksouth, a trusted provider of cutting-edge solutions for government agencies, is seeking a dedicated Customer Service Representative to join our team ONSITE daily at Bolling AFB!

We are looking for candidates with experience in DoD financial customer service, particularly Military Pay and Travel Pay operations. If you have a strong understanding of military financial processes, enjoy helping customers resolve complex issues, and thrive in a mission-critical environment, we want to hear from you!

Position Overview:

As a Customer Service Representative, you will support Air Force military members, civilian employees, and contractors by addressing pay and travel-related inquiries and assisting with the resolution of financial transactions. You will serve as a key point of contact for customer support, assisting with the following responsibilities, including but not limited to:

• Military Pay Support: Respond to military members' pay inquiries and prepare the necessary documentation to correct or initiate transactions. Prepare debt letters and supporting documentation, establish debts on members' Master Military Pay Accounts (MMPA), and assist with resolving pay-related issues.
• Defense Travel System (DTS) Support: Assist military members and employees with preparing travel authorizations and vouchers, answer questions regarding travel entitlements, and provide support with DTS Debt Management.
• Travel Claims and Debt Resolution: Prepare documentation for Defense Office of Hearings and Appeals (DOHA) claims. Coordinate with the Air Force Financial Services Center (AFFSC) on manual travel and PCS vouchers, including reviewing and correcting rejected vouchers.
• Customer Service and Issue Resolution: Answer incoming calls and provide direct support to Air Force military personnel regarding military pay and travel vouchers. Communicate effectively with customers to understand their concerns and facilitate timely resolution.
• Case Management and Administrative Support: Monitor and assist with managing the organizational mailbox and Case Management System (CMS), ensuring customer inquiries and requests receive appropriate attention and follow-up.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

What You'll Bring (Must-Haves):

• Active Secret Security Clearance required.
• U.S. citizenship.
• 2–3 years of experience in DoD Finance Customer Service, Travel, and Military Pay operations.
• Experience assisting military members or civilian employees with pay inquiries, travel authorizations, vouchers, and related financial issues.
• Familiarity with the Defense Travel System (DTS) and military travel processes.
• Strong customer service and interpersonal skills, with the ability to communicate effectively with military members, civilian employees, and other stakeholders.
• Strong organizational skills and attention to detail, particularly when preparing financial documentation and resolving pay or travel discrepancies.
• Ability to manage multiple customer inquiries and administrative responsibilities in a professional environment.

Why Teksouth?

As an employee-owned organization, we pride ourselves on a supportive, inclusive culture that values the diversity of our teammates, clients, and business partners. We offer a competitive salary and benefits package, including comprehensive medical, dental, and vision insurance, a 401(k) and HSA match, and paid time off. Join us in leading our clients forward with expert solutions and directly supporting critical government missions globally!

Equal Opportunity Employer: Teksouth is an Equal Opportunity Employer, ensuring fair treatment regardless of race, color, sex, sexual orientation, gender identity, disability, or veteran status.

Ready to make an impact? Apply today and join the Teksouth family! Learn more about us at www.teksouth.com