Sales Order Management Representative I

Description

Join the Teknova Team and Help Shape the Future of Health When you join the Teknova team, you’re helping to create the future of health. Our customers are working to discover novel therapies that will help people everywhere live longer, healthier lives. We make sure they have a reliable supply of the essential ingredients they need to succeed, and every member of our team plays an important role.

Our Culture:

At Teknova, our culture is all about creative problem solving, and our default answer is “Yes.” We’re customer-obsessed and go all in for them and each other. We aren’t interested in the status quo - we want to discover what’s possible. We’re bold and built to change. We go above and beyond to develop novel products that help our customers get reliable results, engineer formats that fit their systems, and find ways to ship out their orders one day sooner. Every time we help our customers work more efficiently; we bring them a step closer to that big breakthrough.

Our Values:

We value the unique personality and background of everyone on our team - we want you to be you. By working together and sharing our skills, we find new and better solutions for our customers. The people on our team are at the heart of everything we do, and we’re here to support them.

JOB OVERVIEW

The Sales Order Management Representative is primarily responsible for entering orders accurately and efficiently, providing exemplary service to internal and external customers under the direction of the Order Entry Supervisor and Manager of Commercial Operations.

JOB DUTIES AND RESPONSIBILITIES

· Answers incoming emails for order placements, changes, and cancellations. · Enters customer orders received via email, EDI, and online website orders. · Verifies and checks orders for accuracy; works with internal stakeholders (shipping, scheduling, and sales) to ensure specifications and pricing is correct. · Send customer order acknowledgements if not sent automatically. · Enters replacement and sample orders.

Requirements

EDUCATION · High School Diploma or equivalent

KNOWLEDGE / SKILLS / EXPERIENCE

· Prior data entry experience preferred. · Ability to accurately enter data on a keyboard. · Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem- solving skills. · Ability to work accurately with close attention to detail. · Ability to work creatively and effectively in a team environment. · Good oral/written communication skills. · Ability to handle multiple tasks concurrently.

Benefits:

From performance bonuses that give every member of our team a chance to share in our success, to health insurance and retirement savings programs, to our generous PTO policy, we’re invested in our associates. Our benefits include:

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plans with a 4% employer match
• Employee Stock Purchase Plan
• Teknova wellness program
• Continuous learning opportunities
• Paid holidays, paid time off, and paid sick leave

From our scientists to our shipping department, the people who thrive here see beyond reporting lines - they are driven and open to learning something new. If you’re ready to make a difference and be part of a team that values creativity, collaboration, and customer obsession, we’d love to hear from you. Join us at Teknova and help shape the future of health.

Teknova is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other status or characteristic protected by law.