Onsite IT Specialist

The IT Specialist provides technical support and maintains IT systems, equipment, and infrastructure at the Van Wert, OH facility and other U.S. locations (Remote). Responsibilities include troubleshooting hardware and software, supporting network connectivity and cybersecurity tools, managing IT assets, deploying equipment, and coordinating with service providers to ensure reliable and secure IT operations.

Travel - Support

-Travel to assigned company locations as required to perform equipment installations, troubleshooting, preventive maintenance, and technical support.

-Assist with site openings, relocations, technology upgrades, and other operational needs requiring on-site IT support.

Business Continuity and Incident Response

-Assist with IT incident response and recovery activities involving network outages, endpoint security alerts, equipment failures, UPS alarms, and other service interruptions.

-Support troubleshooting and recovery procedures to minimize downtime and restore affected IT services.

-Participate in scheduled maintenance activities and operational readiness checks.

-Document significant incidents, corrective actions, and recommendations for preventing recurring issues.

Projects and Infrastructure Improvements

-Participate in IT infrastructure upgrades, equipment refreshes, software deployments, cybersecurity initiatives, and technology improvement projects.

-Assist with new workstation deployments, office or production-area technology installations, network equipment replacements, and facility expansions.

-Support the implementation and testing of new hardware, software, and IT procedures.

-Assist with documenting changes to IT equipment, configurations, and infrastructure.

-Other Assigned Responsibilities

Perform other IT-related duties and support activities consistent with the position's responsibilities, qualifications, and business needs.