Solution Design Consultants/Architects
- Pasadena, CA, United States
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Job details
- Posting language
- English
- Posted
Original job description
Company Description First IT Solutions
Job Description
Technical/Functional Skills :
Key desired technical skills: (extensive experience with at least two of the areas below is required):
Provisioning and implementing DID’s, Toll Free Numbers, DNIS’s, circuits and services with carriers; Call routing technology and reporting (preferably Genesys Universal Routing Server, Genesys Advisor, Genesys CCPulse, Genesys Interactive Insights) Interactive Voice Response (IVR) design (preferably Genesys Voice Portal) Call recording (preferably NICE) Workforce management solutions (preferably Aspect) Performance management and data warehousing (preferably Merced and Business Objects) Integration with web services Computer Telephony Integration (CTI) (preferably Genesys) Intermediate or higher level of proficiency in Microsoft Excel is required Database design/reporting experience is a big plus (MySQL, Oracle, Microsoft SQL Server, or Access)
Qualifications
Bachelors Additional Information Job Status: Permanent
Share the Profiles to mdanish(at)1stitsolutions.com
Contact: 703-349-1004
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More about this job
Skills
- Direct inward dialing
- Call routing
- Reporting
- Performance management
- Data warehousing
- SAP Business Objects
- Use computer telephony integration
- Microsoft Excel
- MySQL
- Oracle
- Microsoft SQL Server
- Microsoft Access