Dynamics CRM – Business Analyst (Full Time)
- Santa Clara, CA, United States
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Company Description First IT Solutions
Job Description
Required Technical Skill Set
Must-Have
- Very proficient on CRM Business Processes in Sales Force Automation , Marketing automation and Service management functionality
- Extremely good understanding of Microsoft Dynamics CRM 2011/2013 product ( entities , workflows and configuration )
- Excellent in communication, documentation and articulation skills
- Experience of functional analysis, gap-fit analysis and functional support
- Exposure to Dynamics CRM technical aspects esp. Javascripting, Installation
- Analyse client’s business requirements for CRM, perform Fit-Gap analysis and present functional solutions
- Prepare and maintain Functional Requirements document and Functional design document
- Coaching and guiding the development team on requirements and functional aspects
- Functional testing of the implemented CRM system
- Provide end user training
- Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective
- Client facing, assertive, excellent communication
Additional Information Job Status: Full Time
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Contact: 703-349-1004
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More about this job
Skills
- Microsoft Dynamics CRM
- Business processes
- Sales
- Communication skills
- Documentation
- Coaching
- Customer service