Dynamics CRM – Business Analyst

Company Description First IT Solutions

Job Description

Functional Proficiency on Microsoft Dynamics CRM 2011/2013. Experience in other CRM packages like Salesforce, Siebel a plus. Proficient on CRM Business Processes in Service management , Sales Force Automation and Marketing automation Experience with Banking and Financial services customers a plus Excellent experience in working with business stakeholders and SMEs in gathering and documenting business and functional requirements including reporting and interface requirements Excellent experience in documenting use cases, business rules, business process workflows and high level wire frames Experience in maintaining requirement traceability matrix Excellent communication, documentation and articulation skills including giving presentations and demo to business and IT Experience of functional analysis, gap-fit analysis and functional support Analyze client’s business requirements for CRM, work with tech lead to perform Fit-Gap analysis and present functional solutions Bridge between business and IT and guide development team on requirements and functional aspects Develop test scenarios, review and evaluate test cases for completeness and accuracy and perform functional testing of the implemented CRM system Assist business SMEs on user acceptance testing Experience in preparing end user training materials Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective Client facing, assertive, excellent communication

Qualifications

Bachelor's or Higher degree is required Additional Information Job Status: Full Time

Eligiblity: GC or US Citizens

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Contact: 703-349-1214

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