Help Desk Professional

Overview We are seeking a help desk professional with hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. This position is fast-paced and requires excellent organizational, problem solving, communication and follow-through skills. Helpdesk Professionals will be responsible for (not limited to) taking phone calls, answering customer inquiries, diagnosing technical issues, running tests, troubleshooting software and equipment, installing and updating software and hardware. Responsibilities The help desk professional is a crucial member of the Corporate Information Technology (IT) Group that manages the Company's technology infrastructure and user support systems, responsible for providing quality support to the end-user, remote workforce and systems teams. This individual will foster and maintain user satisfaction via quality service and support, minimize problem resolution time and callbacks, implement end-user requests and participate in IT tactical plan implementation. Skills Required Experience working at a help desk for a mid-sized geographically dispersed company is desirable Helpdesk Professional I: 0-2 years of experience Soft skills include Patience Empathy Active listening Sense of urgency Good interpersonal skills Well-organized Speed and accuracy Creativity and flexibility Windows OS, Active Directory experience is desired Okta Multi Factor Authentication is a plus Exchange, Office 365 experience is a plus Printer installation and configuration experience is a plus Windows Server is a plus Purchasing, receiving, shipping and equipment management The ability to work with employees at all levels of the organization The ability to obtain and maintain a security clearance is required US Citizenship is required Education High school diploma required. Benefits We offer competitive salaries commensurate with education and experience. We have an excellent benefits package that includes: Comprehensive health, dental, life, long and short-term disability insurance 100% Company funded Retirement Plans Generous vacation, holiday and sick pay plans Tuition assistance About Tecolote Research Tecolote Research is a private, employee-owned corporation where people are our primary resource. Our investments in technology and training give our employees the tools to ensure our clients are provided the solutions they need, and our very high employee retention rate and stable workforce is an added value to our customers. Apply now to connect with a company that invests in you. View all career opportunities: www.tecolote.com Follow us on social media: LinkedIn | X @TecoloteInc | Facebook [EOE/M/F/Disability/Veterans]