Program Manager II (Senior) - Contract Program Manager - ECCOS

Pending Contract Award

Mission Objectives - The Contract Program Manager is the single point of accountability for ECCOS contract performance. The CPM provides full-time leadership across the Cybersecurity Service Provider (CSSP) Operations, Enterprise Vulnerability Management (EVM), and Readiness & Training functions, ensuring services remain staffed, compliant, measurable, continuous, and aligned to Mission Delta 6 priorities throughout phase-in, steady-state execution, option periods, contingencies, and phase-out.

The CPM is TeAM's authorized representative for contract-performance matters and serves as the primary operational interface with the Government Program Manager (GPM) and Contracting Officer's Representative (COR). The CPM directs the ECCOS workforce, monitors performance and risk, establishes quality-control practices, maintains Government-required plans and standard operating procedures, and ensures contractual matters affecting scope, price, schedule, or terms are elevated to the Contracting Officer for direction.

Position Responsibility Summary:

• Serve as the full-time Contract Program Manager and single point of accountability for ECCOS contract performance, staffing, risk management, quality, continuity, and Government communication.
• Hold authority to act for TeAM on contract-performance matters and direct all ECCOS work in accordance with the contract, PWS, Government direction, and established program procedures.
• Serve as TeAM's primary operational interface with the GPM and COR; communicate contractual matters requiring Contracting Officer authority through the CO and do not accept directions that change contract scope, price, schedule, or terms except from the CO.
• Provide integrated leadership and operational oversight across CSSP Operations, EVM, and Readiness & Training functions; establish priorities, coordinate dependencies, allocate resources, monitor task execution, and ensure each functional cell meets its assigned mission responsibilities.
• Manage contract performance, staffing, and risk across all ECCOS PWS task areas; identify emerging staffing, schedule, technical, security, operational, quality, or continuity risks and lead development and execution of practical mitigation actions.
• Develop, implement, maintain, and update the Quality Program Plan (QPP) in accordance with PWS 4.1; establish measurable quality objectives, review processes, corrective-action procedures, internal controls, and performance-monitoring practices.
• Develop and execute the phase-in plan, phase-out plan, and weekly phase-in briefings in accordance with PWS 4.6; coordinate mobilization, staff onboarding, access and equipment readiness, knowledge transfer, Government status reporting, and transition milestones.
• Maintain Standard Operating Procedure currency in accordance with PWS 2.8.7; establish review cycles, coordinate stakeholder review and approval, maintain version control, and ensure staff are trained on current approved procedures.
• Lead contingency planning and continuation-of-services activities in accordance with PWS 2.5.3; identify critical functions, dependencies, cross-training needs, communications procedures, alternate coverage arrangements, and recovery priorities necessary to sustain uninterrupted mission support.
• Monitor delivery of contractual and programmatic requirements; review status, quality, schedules, risks, action items, staffing coverage, security compliance, and performance trends; and provide clear, timely recommendations and escalation to Government stakeholders.
• Establish and maintain an integrated program-management cadence that includes status meetings, Government engagement, internal coordination, action-item tracking, risk reviews, quality reviews, performance reporting, decision support, and follow-through on approved actions.
• Coordinate with TeAM corporate leadership, human resources, recruiting, security, and functional leads to maintain qualified staffing, manage onboarding and offboarding, preserve required TS/SCI access, track training and certification status, and address workforce issues before they affect mission performance.
• Ensure all personnel complete required security, information assurance, operational security, anti-terrorism, installation, and role-specific training before receiving network access, as applicable to their position.
• Ensure every PWS task maintains a named primary owner and trained alternate; monitor cross-training and continuity coverage so essential functions remain available during leave, surge events, exercises, inspections, contingencies, vacancies, and transitions.
• Serve as the primary for CLIN 0011 and coordinate continuity coverage with the designated alternate, CLIN 0001 Cyber Security Engineer II (Senior) / CSSP Lead.