Archived listing. The details below describe a past opening.
We are staffing a fulltime position as an Assistant Building / Colocation Manager for a growing organization with great benefits. This position will be in charge of the facility on a daily basis, supporting the backbone, etc. This is a hands-on role that requires good customer service skills.
Requirements include:
•Must be eligible to work in the US without sponsorship.
- 2+ years’ experience as a Facilities, Building, or Operations Manager within a large organization
- Experience with commercial building management, repairs, and operations
- Experience working the business customers with a 24*7 expectation of availability
- Telecommunications experience to include management level understanding of
o Fiber Optic networks and systems
o 4G/5G wireless networks and systems
o Maintenance requirements of wireline and wireless networks
o Working with telecommunications services providers (AT&T, Verizon, T-Mobile)
- Network monitoring systems – Viavi OTR System preferred
- Customer Relationship Management (CRM) systems for customer ticketing
- Strong customer interaction qualities
- Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- Valid state driver’s license (non-negligent driving record)
- Familiar but not necessarily an expert on the fiber monitoring system and repair equipment
- Monitor the current condition of electrical, air conditioning, plumbing and other essential facilities and equipment.
- Maintain accurate records of fiber equipment and assignment/cross-connect database
- Maintain site access/security for approved personnel for the colocation facility
- Technical management of fiber colocation facility – hands on technical services to support
- Escalation of any facility issues to call out list
- Management of fiber optic surveillance equipment for NOC and other outside groups to monitor
- Create/Maintain a schedule for on call support
- Participate in the development of policies and procedures
- Coordinate contractors for any needed repairs or equipment installation
- Coordinate with colocations tenants (E.G. AT&T, Verizon, AWS, Microsoft)
- Identify cage and fiber termination locations
- Observe technicians to ensure proper security and protocol
- Provide assistance as needed
- Monitor communications for partners and customers (phone, email, text, chat)
- Coordinate and manage Fiber Optic Technicians (FOT)
- In the facility (E.G. performing OTDR tests, running/replacing patches, etc.)
- Outside facility (E.G. repair/replace fiber runs, patches, and panels, etc.)
- Ensure all operations adhere to quality standards and oversee annual audits reviewing all quality processes to achieve ISO level certifications.
- Monitor dispatches in real time
- Provide monthly status reports as required demonstrating the facility performance results for monthly, quarterly, and annual periods.
- On call 24*7*365 for facility or network issues or emergencies
- Initiating, tracking, managing, and reporting tickets on the selected CRM system
- Normal Business Hours of operation at facility or on the facility grounds
- Provide on-the-job and/or classroom training to staff
Must demonstrate successful past experience or strong aptitude in the following areas:
- Adaptability: Responds effectively to changing constraints; Adapts own behavior to suit the situation;
Seeks to understand the causes of change and resulting improvements.
- Attention to Detail: Able to “zoom in” to detail quickly and accurately; Checks for information and picks up on discrepancies/mistakes; Makes detailed comparisons between similar sources.
- Reliability: Responds effectively to clear direction and follows set procedures; Solves immediate problems, escalating where appropriate; Adheres to Attendance & Punctuality guidelines.
- Results Orientation: Able to focus on important issues; Regularly refocuses on results; Demonstrates a drive to exceed performance targets
- Systematic Thinking: Makes effective use of organizational systems and processes; Takes an organized approach to thinking through issues; Applies learning to new situations.
- Task Management: Prioritizes tasks and monitors progress; Makes realistic estimates of time and resource requirements; Sees individual tasks through to completion.
*** Great benefits including healthcare, health savings account, dental, vision, 401K, disability, paid time off, etc.
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