Jobs in the United States

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Information System Security Officer
Booz Allen Hamilton_United States
Warner Robins, GA
On our team, you will support DoD and military clients in developing cutting-edge cybersecurity solutions, including technical implementations, RMF, and analyzing policies. You’ll assist in…
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CG
OPERATIONS SUPPORT DIRECTOR I
Compass Group
Boston, MA
- $140,000 USD / year
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home,…
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District Manager- Wood Dale, IL
Compass Group
WOOD DALE, IL
The District Manager leads service, operations, and support teams, leveraging systems, data, and performance metrics to drive decision-making and continuous improvement. This position…
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HR ADVISOR-EMPLOYEE RELATIONS (REMOTE)
Compass Group
NC
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home,…
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Executive Chef
Compass Group
New York, NY
As the Executive Chef, you will lead culinary operations for a high-volume corporate dining program in New York City. This role oversees a full-service deli station, breakfast and lunch hot…
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FN
Full-Time Warehouse/Driver Associate
FRIGELAR NORTH AMERICA INC
Dallas, TX
- Full-time
…to various delivery locations. This role combines warehouse operations with some driving responsibilities, requiring you to manage inventory accurately while safely transporting products to…
Added 1 min ago
CG
ADMIN ASSISTANT (CUSTOMER SERVICE REPRESENTATIVE) (FULL TIME)
Compass Group
Carrollton, TX
- $18 USD / hour
- Full-time
Summary: Responsible for clerical functions and administrative support of food service programs.
Added 1 min ago
CG
DISPATCHER (FULL-TIME)
Compass Group
HINSDALE, IL
- $20 USD / hour
- Full-time
Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly…
Added 1 min ago
Engineering Director - Brooklyn, NY
Compass Group
BROOKLYN, NY
Must have knowledge and expertise in NFPA, TJC, CMS, DNV, EPA, and OSHA codes and regulations and the ability to interpret and implement
Added 1 min ago
Facilities Management Assistant Director - Brooklyn, NY
Compass Group
BROOKLYN, NY
Must have regulatory compliance experience with the Joint Commission
Added 1 min ago
RETAIL DINING MANAGER - UK HOSPITALITY STUDENT DINING - LEXINGTON
Compass Group
LEXINGTON, KY
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home,…
Added 1 min ago
Operations Manager Corporate Dining
Compass Group
UNIVERSAL CITY, CA
Reporting to the Director of Culinary & Hospitality, the Hospitality Operations Manager plays a critical leadership role in delivering exceptional guest experiences and operational…
Added 1 min ago
CG
CHEF MANAGER
Compass Group
LIBERTY, NC
- $65,000 to $75,000 USD / year
…industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate…
Added 1 min ago
DH
Associate Project Manager, Aulani/Facilities Asset Management ($97,000 - $130,000)
DVC Hawaii Management Company, LLC
Kapolei, HI
- $97,000 to $130,000 USD / year
This position supports the Facilities and Operations Services (FOS) Facilities Asset Management team at Aulani Resort. In this role, you will coordinate multidisciplinary teams and…
Added 1 min ago
Customer Service Associate
BLARNEY CASTLE OIL CO
Rudyard, MI
As a Customer Service Associate, you'll be one of the friendly faces our customers count on. Whether you're helping someone fuel up for work, grabbing coffee for a traveler, or assisting a…
Added 2 mins ago
AI
Retail Associate
Alphabe Insight Inc
Boston, MA
- $52,000 to $57,000 USD / year
In this role, you will help create a welcoming retail environment, provide outstanding customer service, and support daily store operations. The ideal candidate is approachable, organized,…
Added 2 mins ago
AI
Leadership Development Associate
Alphabe Insight Inc
Boston, MA
- $48,000 to $53,000 USD / year
We are seeking a motivated and adaptable Leadership Development Associate to join our Boston team. This position offers an opportunity to gain hands-on exposure to business operations, team…
Added 2 mins ago
SE
(USA) Tire & Battery Technician - Automotive
Sam's East, Inc.
Chesapeake, VA
- $19 to $27 USD / hour
…and battery industry guidelines service standards equipment operations TPMS Tire Pressure Monitoring systems product specifications and seasonality demonstrating knowledge of Point of Sale…
Added 2 mins ago
Manager, Product Management Digital
Ecolab Inc.
Naperville, IL
…across equipment, fluids, analytical services, commissioning, operations, and lifecycle management. This product manager converts customer workflows and data needs into a prioritized…
Added 2 mins ago
Director, Product Management Service
Ecolab Inc.
Naperville, IL
…equipment, fluids, analytics, digital capabilities, commissioning, operations, and lifecycle management. The role defines the services strategy, portfolio architecture, roadmap, business…
Added 2 mins ago
Process Engineer
Ecolab Inc.
Plano, TX
…contractors, and vendors to clarify technical requirements, support design decisions, and represent Ecolab’s process engineering expertise. This position plays a key role in ensuring…
Added 3 mins ago
S
Registered Client Service Associate
Stifel
Redlands, CA
- $55,000 to $70,000 USD / year
Under immediate supervision, Client Services Associate (Registered) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records,…
Added 3 mins ago
RU
Associate II, Quality Assurance (Day Shift)
Resilience US, LLC
West Chester, OH
- $60,000 to $90,000 USD / year
Hours (Day Shift):
Added 3 mins ago
Case Specialist Trainee - Temporary
CCRC Child Care Resource Center
Chatsworth, CA
Case Specialist I: hybrid, in office 3-4 days per week · Case Specialist II: hybrid, in office 3-4 days per week
Added 3 mins ago
Durable Medical Equipment Liaison - Home Medical Equipment Lima
Bon Secours Mercy Health Inc
Lima, OH
…back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know…

Technibilt Ltd dba Wanzl NA

Dispatch & Scheduling Coordinator

Richfield, OH, United States

Apply on workforcenow.adp.com About employer

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Job details

Posting language: English

Original job description

Position Overview The Dispatch & Scheduling Coordinator centrally plans, assigns, and monitors field technician work across the Service organization. This role schedules preventive maintenance, on-call service, surveys, installation support, and other assigned field activities based on customer priority, service commitments, technician skill, geographic coverage, capacity, parts readiness, and travel efficiency. The coordinator maintains accurate schedules and work-order information, manages daily changes, and communicates appointment and service-status updates to internal teams and customer contacts. The position works closely with the Operations Manager, Senior Field Service Managers, and Project Managers to identify and resolve scheduling constraints. The coordinator serves as the central scheduling authority and escalates capacity, coverage, and service-level risks requiring management action.

Company and Opportunity Overview WNA’s vision is to be a leading entrepreneurial player in terms of market share, agility, and game-changing solutions. WNA is a solution provider, creating value along the supply chain of our customers, from online purchase to their customers. WNA is headquartered in the Charlotte Metro Area, North Carolina. With around 500 employees and ~$200M of sales, WNA focuses on the retail and distribution market segments with marquee customers such as Walmart, Amazon, and the majority of large grocers and retailers. In addition to being the largest manufacturer of shopping carts in North America, WNA has three additional main product segments as well as a Service business, providing turnkey solutions for customer guidance (Access Systems), Shelving & Fixtures, and Material Handling products. Access Solutions provides sophisticated customer guidance and loss prevention systems for major retailers. With German-engineered products and a strong installed base, this segment focuses on protecting existing market share while expanding into adjacent opportunities in smart retail, autonomous store technology, and digital integration. Additionally, WNA offers a range of digital solutions integrated into our products, including advanced shopping cart containment systems, smart exit gate technology, and innovations for autonomous and semi-autonomous retail stores. We are continuously expanding and enhancing our digital offerings to meet evolving customer needs and drive industry advancement.

WNA is part of the Wanzl Group, headquartered in Germany, and has 12 plants in 8 countries, providing comprehensive, solutions-driven service and expert knowledge of local markets for customers across the globe through their 360° service.

Duties and Responsibilities:

Build and maintain daily, weekly, and forward-looking technician schedules in MSI Service Pro and other approved systems.
Create, prioritize, assign, and dispatch service orders for preventive maintenance, on-call service, surveys, installation support, and other field activities.
Match technicians to assignments based on customer priority, SLA requirements, skill, certification, geography, capacity, parts readiness, and job complexity.
Monitor schedules throughout the workday and adjust assignments for emergencies, cancellations, delays, technician absences, job overruns, or changing customer needs.
Maintain visibility of scheduled, unassigned, overdue, deferred, and at-risk work and escalate capacity or coverage constraints to the Operations Manager.
Coordinate schedule priorities and technician availability with the Operations Manager and Senior Field Service Managers.
Confirm work orders include site contacts, appointment windows, access instructions, asset details, scope, parts, tools, and customer requirements before dispatch.
Coordinate parts, equipment, vehicle, and job-readiness needs with Fleet & Inventory, Project Managers, and other internal resources.
Acknowledge incoming service requests and provide timely appointment, scheduling, and work-status communication to approved internal and customer contacts.
Monitor response times, appointment commitments, preventive maintenance windows, and service-level requirements and coordinate recovery scheduling when commitments are at risk.
Maintain accurate technician assignments, priorities, appointment dates, statuses, and scheduling notes in internal systems and customer portals.
Review system exception reports and follow up on unassigned, overdue, inactive, or incorrectly coded work orders.
Prepare daily and weekly workload, technician-capacity, and geographic-coverage views for Service leadership.
Support technician territory alignment based on customer locations, business volume, skill requirements, and travel efficiency.
Provide accurate scheduling data to the Manager, Service Business & Controls for dashboards and formal reporting.
Document scheduling procedures, identify workflow improvements, and support implementation of routing, dispatch, and field-service technology.
Perform other related duties and responsibilities as assigned by management.

Skills and Experience:

Associate degree or equivalent relevant work experience required; bachelor’s degree preferred.
Experience in dispatch, scheduling, field service, customer service, logistics, workforce planning, or service coordination preferred.
Ability to manage multiple technicians, customers, priorities, deadlines, and schedule changes in a time-sensitive environment.
Strong organizational, prioritization, problem-solving, and decision-making skills.
High level of accuracy and attention to detail when maintaining schedules and work-order information.
Clear written and verbal communication skills with the ability to provide instructions and escalate risks with supporting facts.
Proficiency with Microsoft Outlook, Excel, Teams, and other Microsoft 365 applications.
Experience with field-service management, dispatch, routing, ERP, or customer work-order systems preferred.
Ability to learn MSI Service Pro, SAP, customer portals, and future scheduling technology.
Collaborative work style with the ability to coordinate across Operations, Field Service, Project Management, Service Administration, and customer teams.

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Jobs in the United States