Entry Level IT Associate (Temporary with Full-Timme Possibility)

Description

Job Summary:

The IT Associate is a hands-on, entry-level role that splits time between the support desk and imaging work. This role is responsible for answering support calls, responding to emails and chat inquiries, troubleshooting common IT issues, and imaging, configuring, and deploying computers and other equipment for clients. The technician will also support client projects, which can include work at client sites. The ideal candidate has strong customer service skills, a basic understanding of IT systems, and is comfortable working hands-on with hardware. This is a 3-month, 40-hour-per-week temporary position with the possibility of a full-time offer after the 3-month period closes.

Key Responsibilities:

• Answer incoming support calls, emails, and chat requests to assist with IT issues.
• Provide first-level troubleshooting for common hardware, software, and network issues.
• Assist with password resets, account unlocks, and basic system access requests.
• Create and update support tickets in the helpdesk system, ensuring accurate documentation.
• Escalate complex issues to Tier II or other appropriate teams when necessary.
• Image, deploy, and configure new laptops, desktops, and other hardware for clients.
• Track equipment by asset tag.
• Prepare devices for shipping or on-site delivery, following deployment checklists.
• Support project rollouts and device deployments, including work at client sites when scheduled.
• Maintain a high level of professionalism and customer service in all interactions.
• Follow company policies, procedures, and service level agreements (SLAs).

Requirements

Qualifications:

• High school diploma or equivalent (Associate’s degree or IT training preferred).
• 1+ year of experience in a customer service or IT support role (or relevant training).
• Basic knowledge of Windows, macOS, Microsoft Office, and common IT systems.
• Strong troubleshooting skills and ability to follow technical instructions.
• Excellent communication skills, both verbal and written.
• Ability to multitask and work efficiently in a fast-paced environment.
• Experience with a ticketing system (e.g., Zendesk, ServiceNow, or similar) is a plus.

Compensation Benefits

Why Join Tech-Keys?

• Be part of a company that values fun, collaboration, and innovation.
• Plan and participate in company events that shape our culture.
• Make a direct, measurable impact on employee engagement and the day-to-day employee experience.
• Grow your HR career, with opportunities to get involved in recruiting and other areas of the business as you develop.

Benefits:

• $20.00 per hour.
• Full-time opportunities after 90 days.