Level II Technician

Benefits:

• Join a Fun & Dynamic Culture! – We believe work should be engaging, co
• SPIFs - Opportunity for special performance incentive funds (SPIFs) fo
• Free uniforms
• Paid time off
• Training & development
• Bonus based on performance
• Company parties
• Free food & snacks

About the Role:

We are looking for a skilled MSP technician to support small business clients with Microsoft 365, Azure, networking, servers, and security solutions. You will handle service desk tickets, remote and onsite troubleshooting, and network/server administration. If you are self-motivated, love solving problems, and take pride in great customer service - you will fit right in.

Requirements:

• 5+ years of IT experience or a diploma/degree in Information Technology
• MSP experience is required
• Solid hands-on experience with firewalls (Sophos, SonicWall, UDM Pro), switches, and access points
• Comfortable with network troubleshooting - VLANs, routing, DNS/DHCP, VPNs
• Experience with server setup and virtualization is a plus
• Experience with EDR and MDR
• Microsoft 365, Azure, and Active Directory administration
• Cloud experience is a plus, especially migrating on-prem servers to Azure or AWS
• Valid Driver's License

Preferred:

• CompTIA A+ and/or CompTIA Network+ preferred.
• NinjaOne RMM and Autotask PSA Experience a plus

Responsibilities:

• Resolve service desk requests via phone, email, and web portal
• Configure and troubleshoot firewalls, switches, and wireless access points
• Set up and maintain servers (physical and virtual) and core services like AD, DNS, and DHCP
• Support cloud environments and assist with on-prem to cloud migrations
• Manage Microsoft 365, Azure, and Active Directory for clients
• Support EDR/MDR and SIEM platforms for endpoint and security monitoring
• Travel to client sites when needed

Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.