Website Support Specialist

Description Location: Phoenix, AZ (Onsite Monday–Thursday, Work Remotely on Fridays!) Employment Type: Full-Time, Salaried ($45,000 starting salary + robust benefits)

Fuel Your Career at the Intersection of Tech and Automotive Innovation Are you a natural problem-solver who loves troubleshooting web interfaces, decoding HTML/CSS, and delivering a stellar support experience? Do you want to build a career with a high-growth tech company rather than just taking another support job?

Team Velocity is looking for a Website Support Specialist (L1) to join our dynamic team in Phoenix. In this role, you’ll be the tech-savvy hero behind our clients' digital success, helping automotive dealerships nationwide optimize their web presence using our proprietary platform, Apollo®.

If you are curious, eager to learn, and thrive in a fast-paced environment where your voice matters, we want to talk to you!

What You’ll Do

• Be the Technical Problem-Solver: Prioritize and resolve website support requests via email, phone, and web submissions with speed, accuracy, and empathy.
• Empower Our Clients: Guide onboarding, OEM, and Customer Success teams through website content maintenance, inventory management, and Apollo® web-building tools.
• Troubleshoot & Escalate: Analyze, document, and report technical bugs and product malfunctions using tracking systems like Jira and Salesforce.
• Collaborate Cross-Functionally: Work closely with developers, account managers, and vendor partners to squash complex issues and keep client websites running seamlessly.
• Never Stop Learning: Stay on top of cutting-edge product updates, digital marketing trends, and the ever-evolving automotive tech landscape.

What You Bring

• The Tech Foundation: A working knowledge of HTML, CSS, content management systems (CMS), and web-building software. (Bonus points if you know Salesforce, Jira, or automotive inventory management!)
• Experience & Education: A Bachelor’s degree paired with 1+ years of customer support or web-related experience.
• Supercharged Soft Skills: Exceptional communication skills, fierce organizational habits, and the ability to explain technical fixes clearly and concisely.
• The Right Vibe: A curious, positive, and proactive mindset. You aren't afraid to ask questions, you embrace challenges with empathy, and you hustle without sacrificing quality.

Perks & Compensation

• Starting Salary: $45,000 annually
• Work-Life Balance: Enjoy a hybrid schedule - work from our vibrant Phoenix office Monday through Thursday, and enjoy the flexibility of working remotely on Fridays.
• Comprehensive Benefits: Medical, dental, vision, 401(k) with matching, paid time off, wellness programs, and more.
• Growth Potential: This is an entry-level launchpad designed to fast-track your career in tech support, client success, or web development.

Next Steps Ready to hit the gas on your career?

• Visit our Careers Page at Team Velocity
• Search for the job listing, upload your resume and be sure to complete the Employment Application. *Incomplete submissions may not be eligible for consideration.
• If you are selected to move forward, one of our Talent Managers will reach out to you directly within 7-10 business days from your submission.
• Thank you, and best of luck!

About Team Velocity Team Velocity is revolutionizing the automotive industry. We aren't just a marketing agency; we are a tech-driven powerhouse. Our proprietary platform, Apollo®, leverages advanced data analytics to predict consumer behavior, automating hyper-personalized marketing campaigns that maximize ROI for dealerships nationwide.

Our culture thrives on creativity, camaraderie, and relentless drive. If you're ready to make an impact in a fast-growing industry, apply today!