Representative II Valve Inside Sales

Essential Job Functions

• Maintains a safe, secure and healthy environment by adhering to Company/Customer safety standards and practices and to legal regulations, alerting others regarding potential hazards or concern
• Adheres to and is a champion of TEAM’s Core Values
• Manages internal sales inquiries and accounts as assigned
• Identifies appropriate sizing of valves based on customer needs and coordinates with valve manufacturers to provide the appropriate product offering
• Manages sales effort and operational planning by keeping operations informed of potential projects
• Assesses the customer’s needs and coordinates with Corporate Support groups, including Engineering, Manufacturing, Service Line Managers, etc., to effectively service the customer
• Manages and prepares large bid package submissions, including coordination and effective communication with Service Line Leaders, Business Development Managers, Account Representative, District Managers, and Global Workforce Group
• Assesses cost by calculating labor, equipment, material, travel, subcontractor and overhead costs
• Schedules and notifies the sales team and production department of job timing and requirements, and aids in tracking job costs, as needed
• Analyzes internal processes to achieve continuous process improvements for the operations and sales groups
• Analyzes Accounts Receivable issues, as needed
• Forwards information to corporate for execution. This would include contracts requiring signatures, insurance requests, and Terms and Conditions for approval. Ensures the information is returned to the customer in a timely manner.
• Evaluates customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management
• Has good working knowledge of all company products and services that are available to our customers
• Analyzes competitors by gathering current marketplace information on pricing, products, new products, delivery schedules, and marketing techniques

Job Qualifications

• High school diploma or equivalent required
• Five (5) or more years of industrial experience in valve repair and valve products
• Thorough knowledge of the methods, tools and equipment used in the inspection, installation, and repair of valves
• Prior customer service experience preferred
• Proficiency in MS Office and ERP System preferred, AX a plus