Learning Management System (LMS) Administrator

Position Title: Learning Management System (LMS) Administrator Location: Glynco, GA (Federal Law Enforcement Training Center - FLETC) Work Modality: 100% On-Site Security Clearance: Must be able to obtain Public Trust clearance About Team Carney Carney delivers high-reliability instructional design, learning architecture, and performance support solutions for elite federal, civilian, and law enforcement training academies. We empower government agencies to accelerate competency development, optimize workforce performance, and achieve mission success through compliant, innovative, and human-centered learning solutions.

Position Overview Team Carney is seeking an experienced, analytical Learning Management System (LMS) Administrator to direct enterprise platform operations for the United States Marshals Service (USMS) Training Division, Distance Learning Branch at FLETC in Glynco, GA. In this critical role, you will administer and optimize LearnUSMS (powered by SAP SuccessFactors), managing enterprise learner records, course catalogs, scheduled offerings, and automated curriculum tracks. You will serve as the technical authority ensuring all online content, SCORM packages, and tracking mechanisms operate with zero defects across the agency.

Essential Duties & Responsibilities

• Administer, maintain, and optimize all aspects of the LearnUSMS enterprise platform (SAP SuccessFactors), aligning LMS capabilities with USMS operational and administrative training objectives.
• Conduct course testing, staging, and deployment of online modules; perform runtime testing to validate SCORM compliance, bookmarking, and data reporting prior to production release.
• Configure, schedule, and track training items, scheduled offerings (ILT and synchronous webinars), learner curricula, assessments, surveys, and evaluation data.
• Manage user profiles, competencies, skill gap tracking, and automated recurring recertification/qualification deadlines across USMS divisions.
• Perform regular system audits to identify, troubleshoot, and resolve data anomalies, enrollment discrepancies, or content delivery errors.
• Build, generate, and deliver standard and custom reporting dashboards to track agency throughput, individual development plans (IDPs), and merit promotion training progression.
• Partner with the Distance Learning Branch Chief to audit system utilization and recommend configurations to ensure full exploitation of LMS feature sets.
• Maintain version control, course catalog architectures, user guides, standard operating procedures, and database documentation.

Required Minimum Qualifications

• LMS Administration Experience: Minimum of five (5) years of comprehensive experience administering and managing enterprise Learning Management Systems.
• SAP SuccessFactors Expertise: Minimum of one (1) year of hands-on experience specifically administering an LMS built on the SAP / SuccessFactors platform (including configuring items, scheduled offerings, user records, and custom report generation).
• SCORM Conformance Testing: Proven experience performing runtime testing and troubleshooting SCORM-compliant courseware packages on enterprise platforms.

Preferred Qualifications

• Direct prior experience administering LearnUSMS or other Department of Justice (DOJ) / Law Enforcement SAP SuccessFactors instances.
• Advanced experience building custom SQL/BIRT reports or analytics dashboards within SAP SuccessFactors.
• Familiarity with federal training records management guidelines and OPM electronic training record standards.