Customer Service Representative

Experience Required

1 year

Minimum Education Required

High School Diploma/G.E.D.

Expected Start Date

10/19/2026

Compensation

$25.00 - $25.00

Hours Per Week

40

Number Of Positions

1

Job Description

Position Summary

The Counter Sales position is responsible for delivering seamless customer experience and supporting daily team operations. This role requires high-quality, reliable service, while demonstrating clear, positive communication with both customers and team members. This individual contributes to a collaborative work environment and applies strong industry knowledge to effectively meet customer needs.

Primary Duties and Responsibilities

Assist customers with past invoices

Ensure all billing is up to date from prior day's invoices and tickets

Quote prices and prepare sales orders

Determine the make, type, quality and availability of desired merchandise and make suggestions that meet the customer’s needs

Entering proper information to generate accurate invoices for pick up or delivery

Accurately locate and pick products for order fulfillment

Estimate date of deliveries based on knowledge of production and delivery schedules

Assess and determine warranty items while ensuring adherence to manufacturer policies and meeting the specific needs of each customer

File warranties for customers to ensure they receive credit for said items in a timely manner

Keep accurate notes of all interactions and organize paperwork appropriately

Stock, clean, and maintain show room

Schedule warehouse transfers as needed

Other retail warehouse duties assigned as needed

Qualifications

Required Education:

• High school diploma or equivalent

Required Experience:

• Previous experience in sales or customer service, preferably in a HVAC or distribution environment
• Familiarity with inventory management and point of sale systems

Required Skills and Abilities:

• Strong communication and interpersonal skills
• Ability to work effectively in a team-oriented environment
• Basic computer proficiency, including Microsoft Office Suite
• Strong organizational skills and attention to detail
• Ability to handle multiple tasks simultaneously and prioritize effectively

Job Type

Full time

Benefits Offered

Medical, Dental, Vision, Life, 401k

Equal Employment Opportunity (EEO) Employer

Yes

Americans with Disabilities Act (ADA) compliant

Yes

Veteran Preference

No

Background Check Required

Yes

Industry

Other

Place of Work

On-site

Requisition ID

87084