Supervisor-Direct Sales

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

We are looking for our next Direct Sales Supervisor, and that could be you! Do you love sales, leadership and the ability to help others achieve their goals? Are you motivated by the opportunity to work for a growing company with a brand and product you believe in? This may just be next step in your career you've been looking for.

Location: Alamogordo, NM

Manager: Amanda Fields, Regional Manager - Consumer Direct Sales

Schedule: This is primarily a field-based leadership role that requires work during peak selling hours, including late afternoons through dark on weekdays and regular Saturday work, based on market and business needs.

What You'll Do:

As a Direct Sales Supervisor, you will grow TDS revenues by acquiring new residential customers, selling additional products to existing residential customers, and leading a team of Direct Sales Representatives to achieve established goals and objectives. Specific responsibilities include, but are not limited to, door knocking and other direct prospecting activity to identify leads and generate sales, setting appointments with potential customers, educating customers on the features and benefits of TDS voice, data, video, mobile, and related products, and determining the best solution to fit customer needs through a consultative sales approach.

You will be responsible for coaching, developing, and retaining a team of Direct Sales Representatives to meet and/or exceed sales revenue targets, grow the customer base, and uphold TDS’s Core Behaviors. You will be expected to lead from the front through consistent field presence, regular personal selling, in-person team leadership, and hands-on coaching. You will also be responsible for recruiting top talent, managing turf strategy and serviceable address opportunities, directing day-to-day sales execution, and ensuring accountability through daily team meetings, weekly one-on-ones, and regular field observation.

Responsibilities

• Lead, coach, and develop a team of Direct Sales Representatives to meet and/or exceed revenue targets and performance expectations: This includes daily in-person team meetings wherever possible, weekly one-on-ones, in-field coaching, ride-along, performance management, and regular communication of expectations and standards. Utilize data to identify strengths and opportunities, validated by hands-on field observation.
• Personally sell and close business monthly: Work in the field alongside DSRs to model expectations, strengthen credibility, and reinforce effective sales behaviors.
• Recruit, interview, and help hire high-quality sales talent: Maintain an ongoing, methodical recruiting approach with dedicated time and focus on building bench strength and reducing attrition.
• Develop and manage turf strategy and serviceable address opportunity within assigned markets: Ensure DSRs are deployed effectively, opportunities are fully exhausted, and sales activity is focused on productive addresses without prematurely burning through available turf.
• Manage customer accounts and sales activity from initial customer contact through order submission and installation support: Oversee order quality, follow-up, issue escalation, and customer satisfaction related to supervisor-led and direct report sales.
• Submit and communicate weekly and monthly sales results, field observations, recruiting progress, and business updates to leadership: Provide reporting in a manner consistent with management expectations.

Qualifications

Required Qualifications

• Associates degree or higher OR 2+ years professional work experience.
• 2+ years outside sales and/or sales coach experience
• 1+ year supervisory or sales management experience
• Must have and maintain a valid driver’s license and be able to travel based on business needs
• Must be able to work a schedule aligned to peak selling times, including evenings.

Other Qualifications

• Understanding of the telecommunication industry, including products and services.
• Track record of success in direct residential sales.
• Strong ability to coach, motivate, and hold sales representatives accountable.
• Demonstrated ability to recruit and select strong talent.
• Strong verbal and written communication skills.
• Ability to manage turf strategy, serviceable address opportunities, and field deployment effectively.
• Computer literacy (Excel, Word, email, Internet, and applicable sales systems).

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, education assistance, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (6 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates).

Click here for more specific information regarding our comprehensive well-being program.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more!

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. With our uncapped commission incentives, you’ll have unlimited earning potential!

Pay Range (Hr./Yr.) $71,500.00/Yr. - $116,200.00/Yr.