Work Location:
Wilmington, Delaware, United States of America
Hours:
40
Pay Details:
$115,440 - $186,160 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Product ManagementJob Description:
The Senior Product Manager plays a critical role in shaping and advancing product strategy to deliver meaningful customer experiences and sustainable business growth. This role is responsible for translating customer needs, business priorities, market insights and performance data into a clear product strategy and roadmap, while driving initiatives from opportunity identification through implementation and ongoing optimization.
The Senior Product Manager serves as a strategic connector across business, product, technology, risk, operations, marketing and customer experience partners, bringing together diverse perspectives to identify opportunities, establish priorities and drive decisions. The role balances near-term business needs with longer-term strategic objectives and is accountable for ensuring product investments deliver measurable value for both customers and the business.
This individual will use customer insights, product and portfolio performance, competitive intelligence and emerging trends to identify opportunities to improve the end-to-end customer experience, deepen engagement and drive growth. The Senior Product Manager will influence product direction, develop business cases and recommendations, establish measures of success and provide product thought leadership to senior leaders and key stakeholders.
Depth & Scope:
- Own and evolve product strategy and roadmap, translating broader business and portfolio objectives into prioritized product opportunities, capabilities and experiences.
- Identify opportunities to improve the end-to-end customer experience by leveraging customer insights, behavioral and performance data, market trends and partner feedback to understand customer needs, pain points and opportunities.
- Translate customer and business needs into clear product priorities and requirements, providing strategic direction throughout discovery, design, development, launch and ongoing optimization.
- Develop compelling business cases and recommendations that articulate the customer problem, strategic rationale, expected business value, investment requirements, risks, dependencies and measures of success.
- Drive cross-functional product initiatives by partnering closely with Technology, Design/Customer Experience, Commercial, Marketing, Operations, Risk, Compliance, Legal and other stakeholders to align priorities and move initiatives from strategy through execution.·
- Establish product performance measures and monitor results, using quantitative and qualitative insights to understand performance, identify opportunities and recommend changes to improve customer and business outcomes.
- Balance competing priorities and investment decisions, considering customer value, strategic alignment, business impact, risk, complexity and delivery feasibility.
- Lead product discovery and problem definition, ensuring teams are solving the right customer and business problems before committing to solutions.
- Influence without direct authority across a complex stakeholder environment, driving alignment and decision-making where priorities, customer needs or business objectives may compete.
- Provide senior leaders with clear product recommendations and strategic perspectives, communicating product performance, opportunities, risks, trade-offs and investment needs.
- Champion a customer-centric and outcome-oriented product management approach, shifting the focus from delivery of features to measurable improvements in customer experience, engagement and business performance.
- Recognized as a strategic thinker with significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas
- Accountable for major functional areas with mass or niche products/segment suite and high levels of complexity and attributes
- Generally accountable for a significant product management area that typically has enterprise wide impact or accountability
- Enterprise or functional expert, requiring broad managerial and deep specialized knowledge at the enterprise, business, regulatory and industry levels
- Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work
- May lead on product programs and projects on behalf of the business
- Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that have significant financial and operational impact within the context of their own field
- Develops and maintains a robust understanding of the regulatory requirements, customer, market, and industry to deliver product and process innovation to improve the value proposition
- Develops and implements products/policies and procedures in such a way that it enhances the end to end customer experience (including training, enhancement and irritant reduction) while achieving business objectives
- Oversees and ensures the clear and effective delivery of products and services to the customer
- Acts as Subject Matter Expert for product-related inquiries
- May lead business plans leveraging Acquisition and Segments teams to increase new account growth and track P&L impact
- Liaises with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; analyzes challenges and identifies areas of opportunity through customer research, focus groups, and external secondary research; facilitates ideation sessions and builds necessary business cases for NPD, identifying solutions and building stronger plans for growth
- Builds and maintains effective relationships with sales distribution, key internal stakeholders and/or external partners to ensure that customer needs are considered in strategic decisions and in the development of options, solutions and alternatives
- Leads and facilitates problem solving sessions with partners and vendors
- Designs end to end process for development, implementation, use, reporting and feedback on developed products and segments
- Directs and coordinates market research to determine underlying customer needs – input to development process
- Participates in the day to day management of the product(s), identifying and implementing product features and enhancements, providing business case support of recommendations and assisting in the strategic development of new initiatives
- Adheres to enterprise frameworks or methodologies that relate to activities for own business area
- Delivers financial results for the product/product suite via operation of all available levers: pricing, margin, volume etc., creates and delivers business cases to achieve strategic business results (acquisition, retention, customer experience, engagement and market share)
- Supports Senior Management as a subject matter expert for the product(s) portfolio through all forms of written and verbal presentations, (product reviews, planning and forecasting, strategic review sessions)
- Conducts ongoing industry and competitive analysis to obtain market insights and ensure Acquisition Teams are kept informed of matters to be competitive and win in the marketplace
- Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
- Refines product management strategies through detailed analysis of the P&L, ongoing competitive research and review of marketing/risk management tactics
- Ensures effective product policies and processes are established to support business processes align with risk appetite
- Oversees product management deliverables within budget and as per the approved product plan, working with business partners to develop the content of those deliverables
- Champions the development of the annual business plan and the monthly/quarterly forecast process
- Contributes to and supports partner led projects as identified
- Participates and collaborates on initiatives with internal and external service providers (IT, operations, legal, compliance, marketing etc.) to ensure the product meets TDBG objectives and standards
- Identifies and manages risks (market, credit, operational) associated with the product/segment
- Develops/maintains productive working relationships with distribution channel owners
- Is knowledgeable of and complies with Bank and Industry Codes of Conduct
- Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Education & Experience:
- Undergraduate degree or product certificate and/or
- 10+ years relevant experience
- Previous Product experience required
- Experience in leading strategy strongly recommended
- Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, competitive intelligence
- Knowledge of current and emerging competitor and market trends
- Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of product initiatives
- Ability to forecast and contribute to strategic direction of the product management function and provide advice to senior leadership
- Ability to establish goals and objectives that support the strategic plan
- Skill in mentoring, coaching and performance management
- Ability to communicate effectively in both oral and written form
- Ability to work collaboratively and build relationships across teams and functions
- Ability to work successfully as a member of a team and independently
- Ability to exercise sound judgement in making decisions
- Ability to analyze, organize and prioritize work while meeting multiple deadlines
- Skill in preparing and managing budgets and P&L
- Knowledge of and/or skill in using analytical software tools, data analysis methods and reporting techniques
- Skill in using computer applications including MS Office
- Ability to handle confidential information with discretion
Preferred Qualifications:
- Experience developing and executing product strategy and roadmaps for customer-facing digital products or experiences.
- Experience within financial services, payments, credit cards or other highly regulated industries.
- Experience managing or improving digital customer servicing experiences across web and/or mobile channels.
- Demonstrated ability to use customer insights, behavioral data and product performance metrics to identify opportunities and inform product decisions.
- Experience leading complex, cross-functional initiatives involving business, technology, design, operations, risk, compliance and other partners.
- Experience translating broad strategic objectives and ambiguous business problems into clear product opportunities, priorities and executable roadmaps.
- Strong commercial and strategic mindset with experience connecting product investments to customer and business outcomes.
- Experience developing business cases and presenting product recommendations, trade-offs and investment opportunities to senior leadership.
- Demonstrated ability to influence stakeholders and drive alignment in a matrixed environment without direct authority.
- Experience applying modern product-management practices, including customer discovery, problem definition, prioritization, experimentation and outcome-based measurement.
- Strong executive communication and storytelling skills with the ability to simplify complex issues and create clear, actionable recommendations.
Employee/Team Accountabilities:
- Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/points of interest
- Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit
- Participates in personal performance management and development activities, including cross training within own team
- Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
- Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
- Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
- Contributes to a fair, positive and equitable environment that supports a diverse workforce
- Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally
Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel – Occasional
- International Travel – Never
- Performing sedentary work – Continuous
- Performing multiple tasks – Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds – Occasional
- Sitting – Continuous
- Standing – Occasional
- Walking – Occasional
- Moving safely in confined spaces – Occasional
- Lifting/Carrying (under 25 lbs.) – Occasional
- Lifting/Carrying (over 25 lbs.) – Never
- Squatting – Occasional
- Bending – Occasional
- Kneeling – Never
- Crawling – Never
- Climbing – Never
- Reaching overhead – Never
- Reaching forward – Occasional
- Pushing – Never
- Pulling – Never
- Twisting – Never
- Concentrating for long periods of time – Continuous
- Applying common sense to deal with problems involving standardized situations – Continuous
- Reading, writing and comprehending instructions – Continuous
- Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.